Gong
Gong.ioExternal reviews
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Gain Deeper Deal Insights Effortlessly
What do you like best about the product?
The ability to get a deeper understanding of the deals.
What do you dislike about the product?
I'm not sure if it's a Gong malfunction, but it would help us track better which emails are tied to an opportunity or not.
What problems is the product solving and how is that benefiting you?
Improve my analysis and streamline common sales tasks for greater speed and accuracy.
Gong makes life much easier as an AE
What do you like best about the product?
Absolutely love that it frees me up from trying to listen and simultaneously take notes. It's also great for learning/watching how other colleagues pitch in a no pressure / non live environment.
What do you dislike about the product?
The *only* think i dislike about Gong is how it interrupts the speaker to let everyone know that the meeting will be recorded. I believe this feature can be turned off, but it is helpful to let the attendees know.
What problems is the product solving and how is that benefiting you?
It enables me to learn new pitches/objection handling much faster than trying to piggy back onto live calls.
Gong Eliminates Notetaking with Valuable Call Summaries
What do you like best about the product?
Gong has replaced notetaking from our recordkeeping in Salesforce. The briefs have been 100% valuable in summarizing client calls.
What do you dislike about the product?
Nothing yet. The integration with Zoom has been a game-changer.
What problems is the product solving and how is that benefiting you?
ability to quickly reference important facts from previous calls in future training sessions with the same client
Seamless Live Listening and Easy to Use
What do you like best about the product?
Love the listen live feature with zoom, love the ease of use
What do you dislike about the product?
no digital sales rooms, everything else is awesome
What problems is the product solving and how is that benefiting you?
sales coaching
Irreplaceable for Communication, Though UI Could Be Improved
What do you like best about the product?
Gong provides an organized location for all of your digital communications with customers to be captured and retained. That, along with it's AI call summaries and ability to quickly provide details about an account, make it an irreplaceable part of my day.
What do you dislike about the product?
The UI is a little plain, but it does not affect the quality of the product.
What problems is the product solving and how is that benefiting you?
Gong is capturing all of my calls in real time and providing notes and summaries from those calls. This allows me to stay engaged with my customers and not have to worry about jotting down every single thing, which results in more collaborative meetings.
Effortless Setup, Boosts Sales Training
What do you like best about the product?
I truly appreciate how Gong effortlessly integrates into my workflow by allowing me to record and watch sales meetings. This feature not only enables me to gain insights from my colleagues' meetings, but it also significantly aids in learning best practices and understanding how they pitch our solutions effectively. By observing these meetings, I've been able to tweak my sales pitch to be more effective. Moreover, I am impressed by Gong's auto-generated meeting follow-ups, which streamline the after-meeting process, saving me time and ensuring no details are overlooked. I love how Gong enables sales representatives to quickly ramp up their capabilities, which is a tremendous benefit in fast-paced environments. The user interface is designed intuitively, contributing to a smooth user experience. Overall, I find Gong to be an invaluable tool because of its ease of use and the significant value it provides in refining sales strategies and enhancing team performance.
What do you dislike about the product?
I find the search functionality lacking and believe it can be improved for a better experience.
What problems is the product solving and how is that benefiting you?
I use Gong to watch sales meetings, learn best practices, and improve my sales pitch, which helps new reps ramp quickly.
Great Call Analytics, But Integrations and AI Need Improvement
What do you like best about the product?
I like that it records the calls and gives a breakdown of the percentage of speaking time per person.
What do you dislike about the product?
Some of the ways it integrates with other tools can be clunky, and their AI feature feels more like a basic chat bot
What problems is the product solving and how is that benefiting you?
Helps me when I’m selling because I can go back and review the calls, it auto keeps notes, and I can watch other calls to learn
Effortless Email Automation with Insightful Analytics—Saves More Time Than Expected!
What do you like best about the product?
I appreciate how easy it is to use the platform and how easy it was to learn and integrate. It saves me a lot of time by letting me set up flows for sending my emails, rather than having to send each one manually. I also find it helpful to view the analytics for every campaign I create, and understanding my results has been very informative.
What do you dislike about the product?
Having to adjust to all the time saved as a result of using this software.
What problems is the product solving and how is that benefiting you?
Instead of managing email campaigns manually, the Gong platform allows me to send them and track the results for all my campaigns in one place.
Intuitive AI Features Shine, But New Additions Can Be Overwhelming
What do you like best about the product?
I absolutely love GONG. It's intuitive and easy to use, but what really stands out to me are its AI features and agents.
What do you dislike about the product?
This isn't exactly a dislike, but more of a suggestion. GONG has recently introduced several new AI-related features, and when I browse my GONG settings page, it can feel overwhelming with all the announcements and new options. It's easy to get lost among the updates.
What problems is the product solving and how is that benefiting you?
I primarily use the call recordings and summaries, which are very helpful. In addition, I find value in the Pipeline insights, alerts and signals, as well as the AI-suggested actions. The MEDDICC playbook is also a useful feature.
Great Summaries and Sharing, but Slow Call Processing
What do you like best about the product?
It can summarize and outline conversations with context. I also like that you can share snippets of a conversation with someone who is/is not part of your organization.
What do you dislike about the product?
It can take a while for Gong to break down calls which makes it difficult when trying to follow up right after a meeting ends.
What problems is the product solving and how is that benefiting you?
It is helping me point out the most important and crucial parts of my daily conversations. I then use these insights to improve my messaging
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