Gong
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Gong Review
What do you like best about the product?
transcripts and the ability to see the talk time of each participant
What do you dislike about the product?
the lag time for the screen display when listening in on others calls
What problems is the product solving and how is that benefiting you?
Gong allows me to rewatch my own sales calls and capture details I wouldve missed
Gong is a gamechanger!
What do you like best about the product?
Gong has changed how I manage calls. I no longer have to take my attention away from our clients to take notes because Gong does it for me. It also helps me improve by reviewing my call stats and giving recommendations. The Deals board hasb een amazing for seeing a big-picture view of my pipeline and its risks. Lastly, Gong Assist is so helpful for follow-ups.
What do you dislike about the product?
I wish the AI-driven topics populated based on the whole gong database instead of our company amassing 100s or hours of calls. We're a small shop so it's going to take al ong time.
What problems is the product solving and how is that benefiting you?
Gong helps sales and support teams be present in their calls by automating notetaking and follow-up tasks. It also provides insights and recommendations to be more successful based on benchmarks. Gong's recommendations for call improvement keep us aware of our habits and help us to understand where we can get better to help our customers more.
saviour
What do you like best about the product?
Call recording, transcripts, and any comments shared on the chat are all recorded.
What do you dislike about the product?
No downside. But can have a quicker sync with SFDC.
What problems is the product solving and how is that benefiting you?
Notetaking, visibility on deals
Gong is very easy to use overall great experience.
What do you like best about the product?
I really like the ease with which I can review similar calls from teammates in which I had a difficult time with objections.
What do you dislike about the product?
I can be overwhelming to navigagte in the begin with all the different tabs available.
What problems is the product solving and how is that benefiting you?
I am easily able to go back and listen to calls for any request that were made during the call that I may have forgotten about.
Love the call reviews and recordings.
What do you like best about the product?
Being able to listen to my previous calls to prepare for the next call. Also listening to my teammates calls is very helpful to get an understanding of what they are doing right and build off that,
What do you dislike about the product?
I have yet to use the opportunities feature strictly because we have a CRM that tracks this information.
What problems is the product solving and how is that benefiting you?
Gong is helping significantly with note taking. I can relisten to the call shortly after and take my notes there instead of trying to do it while on the phone with clients.
Our gong.io expirience
What do you like best about the product?
Gong works exactly as described. Combined with the quick setup and intuitive interface, we love it!
What do you dislike about the product?
It is heavily geared toward inside sales and not a great fit for our CS who also somethings upsell clients or do the renewal calls.
What problems is the product solving and how is that benefiting you?
Gong allows us to quickly review sales calls and training new reps using the best sales calls from the past.
We can easily recognize successful calls using Gong's analytics.
We can easily recognize successful calls using Gong's analytics.
Amazing call quality and very robust and easy to use
What do you like best about the product?
Very responsive, loads fast, and call quality
What do you dislike about the product?
Nothing really, all is good compare to so many collab tools I have used.
What problems is the product solving and how is that benefiting you?
recording is key and we can go back.
Great for Call Reviewing, Coaching, etc
What do you like best about the product?
I am an AE who uses gong mostly for call coaching with superiors and building business cases after the fact. I have an aversion to actually listen to my voice on calls, so the transcript is a big plus for me. I can search for key words in the transcript to help build my case in a prospect's own words instead of building it based off of my notes.
What do you dislike about the product?
I don't have any complaints, it can be hard to find an actual call when I'm in the account timeline view, but there are other ways to search for it in the platform.
What problems is the product solving and how is that benefiting you?
Helping capture call information for coaching, sharing best practices between team mates, and prepping for future meetings. I'm reaping the benefits from it all.
a must for sales teams
What do you like best about the product?
Love that I can watch videos at 1.5x speed in the background of whatever I'm doing, love that my team can rate each other's calls, and love that Gong integrates with SFDC and tracks emails as well as recordings within the system. Def my favorite sales enablement tool.
What do you dislike about the product?
Nothing that I don't enjoy — the only thing I can think of is the speech-to-text is a bit wonky, but that's a minor qualm.
What problems is the product solving and how is that benefiting you?
Gong is helping me stay on top of all the deals my team is working on and helps me learn more about our product and the different use cases.
A must tool for saas sales professionals
What do you like best about the product?
Not losing any of the information exchanged during a merting
What do you dislike about the product?
Clients may refuse to use it, or feel you are on a sort of training
What problems is the product solving and how is that benefiting you?
Capture and highlight all the information - including clients facial expression during a meeting -
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