Gong
Gong.ioExternal reviews
6,587 reviews
from
and
External reviews are not included in the AWS star rating for the product.
An awesome experience! If not the best, Gong is one of the best tools in the SaaS industry.
What do you like best about the product?
Recording, sharing snippets from video recording, searching relevant calls, smoothing the sales process and training.
What do you dislike about the product?
If the videos can get recorded faster, it'll be a tremendous experience.
What problems is the product solving and how is that benefiting you?
Sales process, demo videos, training and snippets.
Great insight into our business
What do you like best about the product?
I love the deal insights. This gives me visibility into deals in progress that I can't see without asking the reps. The coaching opportunities that have come from it have been incredibly beneficial.
What do you dislike about the product?
There is a lot of data and calls to wrap your head around, so while it's very insightful we probably just need to find a better way to use the libraries to be more efficient.
What problems is the product solving and how is that benefiting you?
With an 8 person I don't have the opportunity to sit on as many prospect calls as I'd like, so Gong gives me the ability to broaden my coaching and enforce enablement sessions.
GREAT
What do you like best about the product?
Listening to other team member's calls as a newcomer is very insightful. I love going back to my calls for detailed recaps and feedback on how to improve.
What do you dislike about the product?
So far I appreciate all of Gongs features. I wish the detector was a bit more accurate.
What problems is the product solving and how is that benefiting you?
Its making it way easier to provide detailed recaps.
Gong is an essential tool.
What do you like best about the product?
Take calls without the need to focus on notes.
Skim through recordings quickly.
Share recordings easily.
Works seamlessly.
Skim through recordings quickly.
Share recordings easily.
Works seamlessly.
What do you dislike about the product?
Nothing is bad about gong it works really well!
What problems is the product solving and how is that benefiting you?
Gong helps us pick up deals that had gone cold and being able to watch the call is way more useful than reading old notes.
Gong also helps us focus on the customer problems rather than focus on noting everything down.
Gong also helps us focus on the customer problems rather than focus on noting everything down.
Great tool to track competition
What do you like best about the product?
I love how I can track competitive mentions in sales calls, prospect conversations, customer conversations and more. I can listen in on how we do objection handling on these conversations and make strategic refinements accordingly.
What do you dislike about the product?
Nothing that I dislike so far! It's a game-changing product!
What problems is the product solving and how is that benefiting you?
It's a great library of calls with external prospects and customers. Given my deep passion in win-loss and compete, I am benefiting a lot in being able to track specific information on competitors and train folks on how to best handle objections.
Easy to use
What do you like best about the product?
I like being able to go back and listen to calls and being able to use those calls as a learning tool to help my team members. Also, the platform is very easy to use and navigate through.
What do you dislike about the product?
As far as dislikes, I do with the transcript could translate a little better. I know that can be a work in progress with every person that utilizes Gong not sounding the same or they may not be very clear on some calls. It would also be good if it could detect when a caller is taking a breath or decipher background noise. We use patience as a KPI for our team so sometimes these things effect our team members scoring.
What problems is the product solving and how is that benefiting you?
They have continued to work on translating the calls which helps me to be able to navigate something I wanted to clarify with a team member much quicker. I can just search for the wording and it takes me to that point in the call.
Getting back to vital parts of your call
What do you like best about the product?
Gong has been super helpful in our introduction & discovery calls. I feel more confident taking calls as I know Gong will be there to capture everything - and help me through my pipeline through its tracker.
What do you dislike about the product?
I can't say I have something to dislike about Gong. There was this one time that Gong kept on skipping my calls - but I got that sorted out quickly. It was a simple "Zoom Security" Issue.
What problems is the product solving and how is that benefiting you?
In my team, we review our own calls. Gong helps us track where in the call did we fail, or what part of the call was our weakest. And from there - we improve. It helps to know where your areas of improvement are. And also - we get to capture real-time and word-per-word commendations! It's usually hard to catch these in calls, but with Gong - they gochu fam!
Gong is the go-to coaching platform for customer facing roles
What do you like best about the product?
I LOVE that Gong makes it possible to coach my team when they're interacting with customers because this is THE most important aspect of their work and unless I'm in every meeting, I wouldn't be able to coach my team. Also, being able to watch back snippets, dive into specific phrasing and having score cards in place are super helpful for coaching, which you would not have if you attended a meeting live. Any company I will go to in the future, I will recommend getting Gong in place.
What do you dislike about the product?
There is nothing I dislike specifically. It'd be great if an agenda planning tool was added, and e.g. company specific KPIs that I could measure performance against. You can modify scorecards but I can't set a metric on e.g. 10 questions asked, if that would be our specific metric.
What problems is the product solving and how is that benefiting you?
I can help my team become better in an area of their job that is elementary and not visible to me without Gong. If you were to implement e.g. quarterly team reviews and join specific calls, people might get nervous, behave or prepare differently and you would not get clean results. I've found that my team after a bit of cold water hesitation, also loves getting feedback as it helps them grow professionally. In case of unclarities ('what did the customer say exactly?'), we can always check. When handing over from e.g. Sales to Implementation to Success, people can check previous recordings and get a better customer understanding instead of blurring the customer's message with 'Chinese whispers'. For learning and onboarding, having these calls on record is also great ('Call X is a great example of how you do a product demo'). And, if someone does really good, you can 1) actually see it and reward the individual; 2) create some recommendation and 3) show it to an example to other people - all of these things I do regularly with Gong.
Review your calls and learn from others quickly
What do you like best about the product?
I love that you can specifically send or listen to a call right where you would like to. It is also very convenient to search through a transcript when searching for key terms used.
What do you dislike about the product?
I am not sure if this is a feature, but it would be nice to make some calls private to specific groups only. That way if there is a specific call that should not be shared you can lock it down.
What problems is the product solving and how is that benefiting you?
Throughout the onboarding process I was asked to shadow colleague's calls. Sometimes this is not really possible, so it is nice to be able to listen to recorded calls to learn conversation topics. I also enjoy seeing the analysis after a call to see talk time and review my calls that way as well.
Gong Review from an admin
What do you like best about the product?
For what we are doing as administrators, it isn't too difficult to add new users.
What do you dislike about the product?
For what we are doing as administrators, there are a lot of fields to fill out that we as a company don't use.
What problems is the product solving and how is that benefiting you?
It tracks the potential deals and the deals at risk.
showing 1,271 - 1,280