Gong
Gong.ioExternal reviews
6,587 reviews
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Hard to live without
What do you like best about the product?
Gong is the first tool that gives me the ability to not only listen in the field, but to also gain actionable insights without having to do any of the work myself.
What do you dislike about the product?
At the moment, you're unable to get standard activity reports from Gong into SFDC. With that being said, the Gong development team is working with me to understand the need and see if they can release a solution.
What problems is the product solving and how is that benefiting you?
Historically, listening in the field has been a black box. Being able to understand the conversation with the market, how pitches are landing with prospects, and feedback on the product (especially vs. competitors) is beyond valuable to anyone in a GTM organization.
Great for sharing sales insights with product
What do you like best about the product?
Setting up triggers and connecting them to slack channels is a great way to share insights with product teams. Once it's set up it removes the need for PMs to look data up or ask salespeople, which increases the number of insights that get looked at.
What do you dislike about the product?
Sometimes voice-to-text misses what the person is saying and makes me guess what the person meant. The slack excertps are a bit short and require me to look up the larger text in the web app.
What problems is the product solving and how is that benefiting you?
It's facilitating better knowledge and insight transfer between sales and product. And it helps product people stay on top of trends detected in the sales process.
Effortless Meeting Management with Gong
What do you like best about the product?
I find Gong's features very useful in my daily work. It's incredibly intuitive for recording calls, and the analytics it provides post-meetings is excellent. The ability to transcribe meetings regularly helps me recall key points discussed. I also find the video reviews helpful as a reminder of what was exactly discussed with clients. I appreciate the feature where Gong provides a suggestive follow-up letter for clients, which aids in my client communication. Using Gong in conjunction with Salesforce and Microsoft Teams integrates seamlessly into my workflow. Overall, all the current features of Gong are excellent and make it deserving of purchase.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Gong to record client meetings, obtain video summaries with key points, and receive suggestive follow-up letters, boosting my productivity and client engagement.
Efficient for Product User Research and Reducing Meetings
What do you like best about the product?
As a product manager, I love how Gong has improved my approach to user research. I can study customer problems in advance or sometimes avoid a meeting altogether by listening to calls that have already happened where users go into enough detail about the issues they are facing.
What do you dislike about the product?
As a product manager, most of the terminology and framing in their app is focused on Sales - but that makes sense.
What problems is the product solving and how is that benefiting you?
Gong reduces my meeting time to allow more focus on other priorities. Listening to customers at greater than 1x speed is such a lovely hack. Gong helps me do my own research and prep on a user instead of bothering a teammate to pass all that long in yet another meeting.
So easy!
What do you like best about the product?
The most helpful part in Gong is the search functionality. Being able to find what I need and filter calls based on words said in the call, titles, or by person makes finding what I need so easy.
What do you dislike about the product?
I honestly do not have anything I particularly dislike. Gong has covered everything that I would need in a platform so I have no feedback for improvement at this time.
What problems is the product solving and how is that benefiting you?
Gong is helping by automatically uploading zoom calls with all info already in there and that is saving us valuable time from having to manually upload and label all calls.
So Many Ways to Use!
What do you like best about the product?
Gong has been fantastic at not only allowing me to review past calls, but get better with future ones. I love having the stats available to see the talk ratio so I can focus on having the customer talk more. Gong also holds me accountable for deals at risk for falling through. It is a wonderful resource that allows me to listen to rockstars at my company to see what they are doing right. I love Gong.
What do you dislike about the product?
Sometimes it's hard to sort through all the calls that come up in a search result to find the right one that I need, but once you understand how it is formatted, you can sort through it faster.
What problems is the product solving and how is that benefiting you?
With the visble stats, it is helping me solve discovery questions by showing me when I am talking too much. I take that feedback into future calls to ask more questions and get the customer talking more.
Very organized and helpful when reviewing calls
What do you like best about the product?
I like that you can see when someone speaks and when there is silence
What do you dislike about the product?
I do not have anything to dislike about Gong
What problems is the product solving and how is that benefiting you?
Gong allows calls to be reviewed that can help a BDR be better
Gong helps me deliver better in customer meetings
What do you like best about the product?
I love that I can go back in my calls and find coachable moments for myself. I also really appreciate being able to go back to a point in conversation with my customer so I can re-listen to what points where most of interest and pick up any details I may have missed while on the call/
What do you dislike about the product?
There's nothing I dislike so far within Gong - everything has been great.
What problems is the product solving and how is that benefiting you?
Gong is helping with note-taking, showing me presenter insights like my longest monologue or how much back and forth conversation I had with a customer. This is incredibly helpful because you really may not realize it while you are live in the meeting, but when watching the call back you are able to see these insights clearly on the platform.
Great tool for analysing your sales calls
What do you like best about the product?
Gong has a brilliant AI that analyses your sales calls with incredible accuracy and offers valuable metrics like talk times, topics of the call, etc. This makes gong an extremely useful tool to use for properly analysing sales calls to improve on key areas.
What do you dislike about the product?
Nothing, the tool itself is great but obviously customer consent is needed to record calls with them and since I work the german market this may sometimes prompt interesting responses from customers.
What problems is the product solving and how is that benefiting you?
It's hard to analyse your sales calls in detail if you have no possibility to recap them, Gong offers a great solution that gives you all the tools you need to really go into detail about your calls with customers, replay key parts and improve on important metrics.
Pretty good application overall. Very useful.
What do you like best about the product?
Call features i.e., transcriibed and call timeline
What do you dislike about the product?
Don't like how it doesn't pick up meetings etc. when they come from a client.
What problems is the product solving and how is that benefiting you?
Stay more organized and bring things to the forefront, so you never forget.
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