Gong
Gong.ioExternal reviews
6,587 reviews
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Gong has been helpful in more ways that I could even imagine
What do you like best about the product?
Of course, there are the obvious places that Gong helps: things like having the ability to reference old calls, see what questions were asked, and maybe even check the tone of the call, but my favorite thing is getting an email from Gong recapping all the things that I promised to my prospects. Gong does a great job of keeping me honest and making sure I'm delivering on every detail that I mention.
What do you dislike about the product?
I'd love a "dialer" option. Recording all of my Zoom calls is great but if I can have the ability to make cold calls via Gong using my cell phone, that would bring a lot of value. (sorry if this is already available and I just don't know it.)
What problems is the product solving and how is that benefiting you?
Intelligence in all forms. Being able for myself as a sales rep to review calls. Being able to share this with my VP and CRO for feedback and strategy. Gong is the ESPN highlight reel of my demo performances.
Great platform for understanding our sales
What do you like best about the product?
It is awesome to review our sales team's ability to provide powerful presentations and understand what the customer says and views
What do you dislike about the product?
So far, I have not found a negative in the platform.
What problems is the product solving and how is that benefiting you?
Gong solves our ability to understand how our sales and customer service teams answer actual customer questions and concerns.
Keeping me in check
What do you like best about the product?
Gong is the best assistant! I review my calls after each meeting; it's a great tool for zeroing in on deliverables.
What do you dislike about the product?
Sometimes it takes a few hours for the meeting to download.
What problems is the product solving and how is that benefiting you?
It is a great tool to review all conversations had by other teammates with a customer before my meeting.
Amazing Tool to Review Calls and Learn from Colleagues
What do you like best about the product?
Gong continues to be very useful for me to access my past calls and learn from calls made by my colleagues. Reviewing a past call is really helpful too in advance of a follow up call.
What do you dislike about the product?
Sometimes I get a little frustrated using search feature to find certain calls or ones that touched on a certain subject.
What problems is the product solving and how is that benefiting you?
Learning from seasoned colleagues and reviewing past calls
Great insight on tweeks to make calls better.
What do you like best about the product?
Fast turn around time for feedback on calls.
What do you dislike about the product?
In person coaching. I wish you could have someone tell you what you could do more of to be better.
What problems is the product solving and how is that benefiting you?
Hesitation and listening skills.
Gong is perfect for enablement
What do you like best about the product?
It is extremely helpful to be able to search Gong for previous client calls to bring myself up to speed prior to the next call. This is not only helpful for ongoing client engagement to remind myself of the goals, action items, and sentiment from previous calls but also for learning what is important for a client that is new to me. I can learn from past conversations that are not captured in our CRM. If I don't have time to listen to a full call, I can scan calls based on topics such as whether a presentation was shared or pricing was discussed. This is a huge time saver as I don't have to collaborate with the prior account team on these items and many times, the prior account reps may have left the organization. In addition, Gong has been my method of enablement. Internal marketing material can only go so far but hearing customer questions, concerns, and comments and then also hearing how they were addressed is invaluable! I honestly would feel it would be like losing a limb if Gong were removed.
I also love that it saves everything to our CRM automatically!
I also love that it saves everything to our CRM automatically!
What do you dislike about the product?
Search could be a little more intuitive. Sometimes I feel like I have to really focus on how I am searching in order to get the right results. It could just be me. Sometimes it's easy, sometimes search is just a bit off. Eventually I find what I'm looking for!
What problems is the product solving and how is that benefiting you?
continued client engagement - great when I am unable to take thorough notes because I'm the one presenting
enablement - learning from colleagues and other client experiences - shortened ramp time & enhanced knowledge of real-world experience
enablement - learning from colleagues and other client experiences - shortened ramp time & enhanced knowledge of real-world experience
I can now focus!
What do you like best about the product?
Gong has allowed me to listen to my clients rather than focus on note-taking. I am now focusing on my client's needs and having better conversations rather than pausing to ensure I took the right notes. And when the call is completed, I have the transcript to ensure I did not misinterpret something.
What do you dislike about the product?
Overall Gong is a great tool - I think what would be great is to have a smoother integration with Zoom. This way I can toggle Gong features within the Zoom call.
What problems is the product solving and how is that benefiting you?
Gong is helping us solve the issue of remembering. We can now review past calls to retrieve information when needed, provide back up, and even use it as a training/coaching tool.
Great for note taking!
What do you like best about the product?
I love how the presentation is transcribed as well as visually recorded. It makes finding information easy when I search for a keyword mentioned during the call.
What do you dislike about the product?
It would be nice to have all members recorded at one time during the call instead of just the speaker. It would help pick up on facial reactions missed during the presentation, especially when you are screen sharing.
What problems is the product solving and how is that benefiting you?
It is great for note-taking! I can efficiently go back to the recording to pick up on details that need clarification. These details are essential to effective follow-ups!
How a Channel & Sales Leader uses Gong
What do you like best about the product?
Gong has kept up with the changes to the product landscape, specifically the "Ask anything" Ai functionality is high quality and allows for easy call interrogation, while the Account Summary option to get a summary of accounts across different time periods is very helpful.
Since my last review I have taken on ownership of the Channel and System Integrator partnerships, and getting a 360 summary of different partner accounts that have been with us for varying time scales has been exceptionally helpful.
Overall the new features are highly robust and I have also had no experience with breakages which is often the case with other new platform components outside of Gong.
Since my last review I have taken on ownership of the Channel and System Integrator partnerships, and getting a 360 summary of different partner accounts that have been with us for varying time scales has been exceptionally helpful.
Overall the new features are highly robust and I have also had no experience with breakages which is often the case with other new platform components outside of Gong.
What do you dislike about the product?
Gong has added native integrations with Outlook and taken the product to a whole new level there, while entirely neglecting this functionality with the Google suite in gmail. I have not seen any news or updates on availability to trial a native integration with gmail, but I see this as the future for call intelligence and sequencing, so would like to be informed if things are changing here.
What problems is the product solving and how is that benefiting you?
- Ramping reps: it is solving the problem of the knowledge and general business acumen gap between AEs and SDRs
- Allocating technical resources: we can share snippets with SEs now so that they don't need to come in too early in a sales cycle, it also reduces the need for junior SDRs to know technical answers to every question, when they can share the call after and also recap the questions asked
- Watching from above. I don't need to join calls to see what is happening, and I can also see how SDRs notes match up to the reality of the call
- Relevant feedback: reps don't need to describe the call, so that I have to give an account on their impression of what happened ----> we can listen to the call together.
- I can hear and see what my top performers are actually doing.
- Allocating technical resources: we can share snippets with SEs now so that they don't need to come in too early in a sales cycle, it also reduces the need for junior SDRs to know technical answers to every question, when they can share the call after and also recap the questions asked
- Watching from above. I don't need to join calls to see what is happening, and I can also see how SDRs notes match up to the reality of the call
- Relevant feedback: reps don't need to describe the call, so that I have to give an account on their impression of what happened ----> we can listen to the call together.
- I can hear and see what my top performers are actually doing.
Gong makes it all possible for us
What do you like best about the product?
Call recording that is highly searchable
What do you dislike about the product?
Nothing -- gong is truly essential to us
What problems is the product solving and how is that benefiting you?
Dealing with multiple handoffs to support a very complex product offering
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