Gong
Gong.ioExternal reviews
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it help us learned from our calls and make an improvement next time.
What do you like best about the product?
the website can be accessed easily and very helpful.
What do you dislike about the product?
not much because so far I like it and it's user friendly
What problems is the product solving and how is that benefiting you?
it helps in improving our skills in customer service and communication skills.
Gong saved my sales career
What do you like best about the product?
It is the ultimate note-taker. I am TERRIBLE at multi-tasking on calls. Truly awful. Gong allows me to be fully invested in the call I'm having, without worrying about scribbling down notes frantically as I'm trying to actively listen. I OFTEN will re-watch calls before my next call to remember tidbits about the previous conversation. Lifesaver.
What do you dislike about the product?
The search functionality could be a bit better. I sometimes struggle to find a previous call if I don't type in the correct keywords or forget when I had the call and have to look it up.
What problems is the product solving and how is that benefiting you?
Remembering commitments, building relationships, remembering customer objectives and helping to line up great discovery for retention of customers. I also use it to learn from my colleagues and practice new talk tracks.
Gong is a great surprize!
What do you like best about the product?
I'ts a great reminder of potential sales, it analyzes my work and gives me suggestions.
What do you dislike about the product?
Even though I worked in an account, it continues to remind me.
What problems is the product solving and how is that benefiting you?
it analyzes my work and gives me suggestions and reminds me of potential sales.
Very Relevant Software
What do you like best about the product?
Being able to share calls internally is invaluable. Our engineering team can hear exactly what a customer says and provide a relevant recommendation based on their problems. Not having to play telephone is great.
I also like being able to listen to myself and pick up filler words and phrasing. It helps me hone my sales skills.
I also like being able to listen to myself and pick up filler words and phrasing. It helps me hone my sales skills.
What do you dislike about the product?
The Keywords feature on Gong isn't yet where it needs to be. This is likely due to limited AI data, so I suspect it will get better over time.
What problems is the product solving and how is that benefiting you?
It is solving having to take extensive notes and is allowing me to be an active listener on customer calls. This is letting me be more engaged with customers and have better outcomes.
In general terms, levels up the sales game for your whole team.
What do you like best about the product?
Extremely helpful to improve your cold-calling skills, and review meetings. Makes very easy to check your metrics, receive feedback from your leaders, and so on
What do you dislike about the product?
Sometimes searching for a lead is not so easy. You must exactly match a string like "COMPANY NAME - LEAD NAME". If not, sometimes you'll not find your lead.
What problems is the product solving and how is that benefiting you?
Makes easier to remember what is essential about a call. With the metrics logged, you quickly understand what you need to improve.
Gong allows me to get insights very easily
What do you like best about the product?
What I like the most is the transcript functionality.
What do you dislike about the product?
When a call is on a different language, it is not possible to retrieve key words.
What problems is the product solving and how is that benefiting you?
Gong allows me to review ahead all calls from the sales cycle before taking over a client.
Must have tool for AEs, Directors, and really anyone with a hand in generating revenue
What do you like best about the product?
Gong is a plug in that automatically joins calls and records them for you so you do not have to take notes yourself. It connects to Google Meet, Zoom, and I believe even Teams. It is able to breakdown conversations to give reps an understanding of deal likelihood and help forecast. It has a ton of power.
What do you dislike about the product?
There are no real outliers of things that I dislike about Gong. Sometimes it will send email notifications to your inbox about not letting a deal slip when you have just recently talked with your prospect, which can be a little bit of a nuisance.
What problems is the product solving and how is that benefiting you?
Gong brings transparency to pipeline reviews and puts it all out in the open. I don't have to worry about breaking down my pipeline and presenting on it to my leadership because Gong does it for me. On another note, I do not have to take notes during my calls to be able to record notes in SFDC. I can just go back and listen to the call and take notes from there as I update my notes in SFDC.
Too dramatic to say - GAMECHANGER?
What do you like best about the product?
Gong gives me visibility to everything I need to know. With only a few minutes, I can see what has been discussed, what and how the prospect / customer has to say, who the competitor mentions are - and even negative sentiments in emails. GREAT stuff.
What do you dislike about the product?
Even with training, I would love our Sr. Leaders to be more engaged with the tool. But we're getting there.
What problems is the product solving and how is that benefiting you?
intelligence. The more we work with Gong to customize to our industry, term, and personas - the better the tool becomes.
We use Gong to evaluate qualification, tonality and identify buying signals
What do you like best about the product?
Transcript function to import directly into meeting and sales qualification notes
What do you dislike about the product?
More in depth notes could be exported from the call into CRM
What problems is the product solving and how is that benefiting you?
Call analytics, Sales coaching and improved quilification
Extremely Helpful with managing service towards customers
What do you like best about the product?
The transcripts are great for being able to read and listen back to calls with customers. Even better is the "insights" section which can be somewhat tailored to specific things your industry/office/area is looking to get a glance at for calls and interactions. The trackers feature is also great for setting goals and self-improvement.
What do you dislike about the product?
Sometimes the transcripts are not always 100% accurate, however, that isn't too much of an issue if you can understand what the person you're on the call with is saying and can get the gist while replaying the call.
What problems is the product solving and how is that benefiting you?
They are solving the problem of having to take detailed notes each time I'm with a customer. It also takes out the inefficiency of trying to track multiple key points of a call with a customer as a person. The analytics that is built in does it for you and seems to be pretty accurate. It allows me and my colleagues to listen to calls, get an insight into talk ratio, key objectives we want to hit, the questions we are asking, etc. so that we can really hone in on our own development. It also allows for quick turn-around from a manager or trainer with feedback and commenting on specifics within a call.
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