Gong
Gong.ioExternal reviews
6,589 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Revolutionizing sales analytics
What do you like best about the product?
I've been using Gong.io for the past few months and it has significantly upped our sales game. The insightful analytics and call transcription features have been invaluable, helping us to hone in on what works and refine our sales strategies.
What do you dislike about the product?
I've mostly had a positive experience with Gong.io, but have noticed it sometimes struggles with accurately transcribing accents. This has required manual correction on our part. Besides this, I have nothing else to complain about; it's a fantastic tool for sales analytics.
What problems is the product solving and how is that benefiting you?
Gong sheds light on our customer interactions by analyzing sales calls, meetings, and emails. It provides invaluable insights that help fine-tune our sales approach to better meet customer needs. Essentially, it acts as a bridge between our sales efforts and enhanced customer satisfaction.
Essential tool for anyone in SaaS sales
What do you like best about the product?
the new highlights tab makes my life easier in case i miss some notes or incase i need a quick summary
What do you dislike about the product?
not much at all honestly, it's perfect for what i do
What problems is the product solving and how is that benefiting you?
summaries and notes
Unlimited personal development for any role!
What do you like best about the product?
The AI functionality is super powerful to help summarize meetings and help be more efficient
What do you dislike about the product?
Sometimes, there is so much available so a bit more resources on how to find things would be helpful.
What problems is the product solving and how is that benefiting you?
Increasing the efficiency for me to remind myself how the previous conversation went, what we talked about, and what I should prepare before going into the following conversation with a client.
I find it a great mechanism to uncover valuable insights!
What do you like best about the product?
I’ve applied gong in our organization, and I specifically love the automated functionalities that gong provides. It enables me to identify keywords in clips and conversations which makes it easier for me to follow particular trends. Gong, without fail, senses whenever it is about competitors when talking about sales conversation. Everything was clear – the pricing model, and the demo they provided was well appreciated in my decision making.
What do you dislike about the product?
To our surprise it turned out that we got to full ramp up with Gong slower than expected and even after trying to use most of its features immediately straight away.
What problems is the product solving and how is that benefiting you?
Gong helps us to establish where we lack in our sales conversation. Through this, I have had an upper hand in guiding my team by identifying trends and insights from the client interactions.
Quick and easy
What do you like best about the product?
Gong is Easy to use, great to help pin point areas of opportunity and ease of implementation for growth and integration
What do you dislike about the product?
There is nothing in gong I dislike, its is great for quality calls and grow customer support
What problems is the product solving and how is that benefiting you?
It is helping keep our strategy by understaning when and where there might be faults
Intuitive and user friendly
What do you like best about the product?
I like that it provides a searchable and navigatable transcripts. I love that it provides summaries and action for next steps.
What do you dislike about the product?
It can sometimes be hard to search for a specific recording.
What problems is the product solving and how is that benefiting you?
It allows for transparency and coaching. everyone has access to calls and in a remote work space it makes life easier. It is also a great tool for coaching opertuities and group learning.
Quicker way to learn
What do you like best about the product?
I love how easy it is to find a call using the different filters. Sometimes I'll forget the name of the person I spoke with but remember what I've said, being able to search by a certain word saves me from scrolling. It also helps with learning and growing. I am able to search by a certain word in gong which will show me the percentage of how often I use that word which helps me properly identify what adjustments I need to make.
What do you dislike about the product?
I never find myself frustrated with gong. I'm able to find things easily, it's user friendly, it's easy to connect with coworkers.
What problems is the product solving and how is that benefiting you?
It's making training so much easier. I am able to easily find and listen to my or coworkers calls to grow as a better rep.
game changer for being able to listen to calls
What do you like best about the product?
I love the fact that even if you're just fishing for random calls you get a quick preview so you know what to expect before you play it.
What do you dislike about the product?
Honestly, I don't really have any negative feedback on the software
What problems is the product solving and how is that benefiting you?
At my last job, if you weren't in office you weren't going to be able to listen to your peers calls. Obviously Gong isn't the only software that records calls but the AI is crazy, it make it so simple to search for what type of call or demo you want to listen to
Gong is a great tool for sellers
What do you like best about the product?
The ability to notetake is unparraleled. Lets sellers stay in the moment on calls with the backup of being able to transcribe, call out deliverables, and next steps.
What do you dislike about the product?
Only thing I wish is that it got me the recording quicker and transcribed the notes quicker as well.
What problems is the product solving and how is that benefiting you?
Recording and transcribing sales calls, giving transparency from team members into calls, and notetaking.
No longer forget what you next step was
What do you like best about the product?
The next steps and summarys are fantasitc for someone who has back to back external meetings.
What do you dislike about the product?
the search and interface can be a little busy at times when trying to find a meeting.
What problems is the product solving and how is that benefiting you?
When you have back to back meetings and stuggle to note down all the next steps or when you have to rememeber what you spoke about in the last meeting but dont want to watch the whole thing back again.
showing 1,211 - 1,220