Gong
Gong.ioExternal reviews
6,587 reviews
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Gong makes my job easier!
What do you like best about the product?
The automatic record and documentation is huge. Transcribing is extremely helpful to be able to reference points after the call is concluded. In addition, the historical data is extremely useful. The overall UX is really simple.
What do you dislike about the product?
Too many emails from Gong on different notifications. I realize I can probably tailor this myself but it's a lot.
What problems is the product solving and how is that benefiting you?
The ability to share a recording in a clean, seamless way. The ability to record/reference at a later date is extremely useful for customer tracking.
Gong helps me keep efficient track of my pipeline and keep my leadership informed real-time
What do you like best about the product?
The transcript because it helps me review my demos better.
What do you dislike about the product?
Instructional videos for people brand new to this tech stack were hard to locate.
What problems is the product solving and how is that benefiting you?
Pipeline management for deals.
Good experience with Gong
What do you like best about the product?
The call tracking analytics help me improve my work.
What do you dislike about the product?
I don't like Gong reminding me to follow up on contacts, that is what my CRM is for.
What problems is the product solving and how is that benefiting you?
It is helping me improve my sales process. I find it very helpful to be able to review calls that I made.
I love Gong
What do you like best about the product?
I love the fact that I can easily find my calls, the statistics are very usefull too, and the comment section is nice to send something to your supervisor
What do you dislike about the product?
I would like to have option like my top rated calls, or best calls, and worse one, to see where I did better
What problems is the product solving and how is that benefiting you?
I can finally listen to my calls to improve my performance which is very useful. It make me more aware of the points I have to work on, and helps me to understand better what is expected of me.
Gong review, great tool to better performances
What do you like best about the product?
The possibility to split the conversions, get all the statistics.
What do you dislike about the product?
Inacessibility from other platforms or tools
What problems is the product solving and how is that benefiting you?
Get better quality calls, make sure I keep the right structure of my calls.
Great to monitor deals and conversations
What do you like best about the product?
A single interface to monitor conversations, activity & opportunity stages
What do you dislike about the product?
Images and attachments not being a part of the email threads shown on Gong
What problems is the product solving and how is that benefiting you?
Leadership can monitor key opportunities using keywords in conversations and deal stages. At a Rep level, it helps see everything under a single roof.
Gong for Everyday use!!
What do you like best about the product?
It's very convenient to go back on specific conversations or calls that you would like to review. It's very user-friendly.
I like the option to see the transcript of the actual conversation. Note-taking became a walk in the park, making me more efficient. Having a gong is like having an automated note-taker.
I like the option to see the transcript of the actual conversation. Note-taking became a walk in the park, making me more efficient. Having a gong is like having an automated note-taker.
What do you dislike about the product?
There's barely anything that I hate about it. As I mentioned above, it's user-friendly. If there is something it can improve on, probably, it'll be the filtering option. To filter a specific call from a particular date range or time range.
What problems is the product solving and how is that benefiting you?
The minute details we tend to miss are all recorded and transcribed. It makes me more accurate and helps me provide better resolutions to my customers. In some sensitive cases, details are essential; with Gong, I don't have to worry that I might miss anything.
Gong has exponentially improved my calls
What do you like best about the product?
Gong is extremely quick and easy to use. It will automatically show up to your meetings and not only record the call, but take notes on what you are discussing in different sections which makes it very simple to go back through your previous conversations and get a refresher on what was discussed and why ahead of your next call. The playback tools also make it very simple to drop yourself reminders on important elements of the conversation so you can jump right to the information you need without having to fast forward/rewind searching for it.
What do you dislike about the product?
I like it all. The only downside is that I have not made it a priority to set time aside to accept further training to learn how to use the system even more effectively.
What problems is the product solving and how is that benefiting you?
In my role I am dually responsible for managing multiple complex sales processes as well as helping to train junior sales reps. One thing that I used to really struggle with was taking good enough notes during a call/meeting to keep the thread on what was discussed in the last meeting and what needs to be discussed next as many of these meetings are weeks apart. Gong has completely eliminated this problem. Additionally, it allows me to make comments on specific areas of a call that I am trying to help my colleagues with and tagging them so they are notified that I just had a conversation that might help them.
Gong has been awesome to go back and watch calls
What do you like best about the product?
I like the action items feature where I can see what I said I would do to the customer.
What do you dislike about the product?
Sometimes the transcription isn't accurate
What problems is the product solving and how is that benefiting you?
It helps me remember what I talked about to a customer.
The Best!!
What do you like best about the product?
I enjoy having the ability to improve myself from listening to them and having others comment.
What do you dislike about the product?
I wish it was a little more user friendly and didn't take a whole day to show how many videos I listened for the day.
What problems is the product solving and how is that benefiting you?
It is solving the need to review recordings with customers and it benefits our team to improve.
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