Gong
Gong.ioExternal reviews
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Gong - a game changer for complete Revenue Intelligence
What do you like best about the product?
Gong provides comprehensive visibility into my team's revenue, forecasting, and activity, while also capturing key business insights from every customer engagement. I could not imagine running a Sales function without a tool like Gong to support strategic and tactical sales decisions.
What do you dislike about the product?
The fact that you need to upload an Excel sheet to set sales targets within the Forecasting module is quite archaic when the rest of the platform performs brilliantly
What problems is the product solving and how is that benefiting you?
Gong solves the problem of having a limited understanding and visibility across the sales pipeline and eliminates the human, emotive elements to sales, which often cloud the real position of sales opportunities. The platform eliminates 'happy ears' and provides objective insight and data you can rely on as a Sales Leader, rather than just 'gut feel', instinct and sales team feedback
Outstanding AI Transcription, Perfect for MEDDICC
What do you like best about the product?
The AI transcription is really good, esp when measured against MEDDICC
What do you dislike about the product?
The one thing that I would change is making it easier to search for users in calls, I always look people up post call and they might not be very easy to find
What problems is the product solving and how is that benefiting you?
Next steps, sharing calls easily with customers. Call listening from other reps, training
Revolutionized My Customer Interactions—No More Note-Taking!
What do you like best about the product?
How I no longer have to take notes! I can be present with the customer, truly listen, then go back and get exact quotes on what they said their priorities are.
What do you dislike about the product?
It's difficult to say that I dislike anything, but I do wish the app offered more proactive coaching. For example, it would be helpful if the app could say something like, "Our research shows the ideal number of questions to ask on a first call is x, but you asked y. Try using these more impactful questions so you can ask fewer overall." Maybe this feature already exists, but if not, it would make the experience even better.
What problems is the product solving and how is that benefiting you?
I find it much easier to prepare for calls later in the sales cycle, and I really appreciate being able to share those calls with key team members, such as SEs and leadership. This helps us work together more effectively to move the deal forward.
Gong: The Ultimate Notetaker for Effortless Call Summaries
What do you like best about the product?
I love how Gong is able to come into my calls and be a notetaker - better than I can ever make notes! I used to rely on my memory and scribbles but now that we use Gong, I rely on it so much for summarised context and neat next steps. Gong has proven itself to be an important tool in CS. The transcription and speaker differentiation is very helpful when I need to go back to specific parts of a call. Navigation and UI is easy.
What do you dislike about the product?
Sometimes, Gong can't be in different call channels automatically - like MS Teams. Other than that, nothing else - Gong is great!
What problems is the product solving and how is that benefiting you?
Gong solves the tiny gaps in handovers from sales to CS by giving comprehensive summaries of calls. Gong also solves the centralisation of call documentation for us.
Effortless Meeting Recaps and Transcripts Enhance Productivity
What do you like best about the product?
It's like a backup memory! I get to rewatch the recording of a meeting and get to focus on the meeting at hand instead of notes. I also love the transcript! Sometimes words I don't pick up in the first meeting or ideas i may have missed become clear when rewatching the video.
What do you dislike about the product?
Hard to share the video with clients/hard to download.
What problems is the product solving and how is that benefiting you?
It's solving having to take notes during a meeting and also relying on your memory for conversations, because your memory isn't always perfect.
Outstanding Sales Insights with Powerful AI
What do you like best about the product?
It gives us great sales and market insights, and their AI capability is top notch
What do you dislike about the product?
Nothing that I dislike so far, everything works well
What problems is the product solving and how is that benefiting you?
Understanding sales calls and gain insights
Accurate Insights and Powerful AI Make Gong a Standout Tool
What do you like best about the product?
I love the accuracy of Gong. The AI features are great and I am able to use the results for training.
What do you dislike about the product?
There isn't much to say, but I genuinely enjoy using this tool.
What problems is the product solving and how is that benefiting you?
Gong has been instrumental in helping me enhance my communication skills while also providing valuable insights into customer needs. I find that it supports my growth in both understanding and addressing what customers are looking for.
Gong is my favorite tool in our tech stack!
What do you like best about the product?
I've used Gong in 2 different roles and organizations now over the course of the last few years as a Manager of Account Managers. Gong helps me as a leader give direct "live" feedback on calls to improves sales skills that I otherwise would only have insight on if I was on the call. I love the scorecards and AI functions and that they continue to improve from when I first started using Gong to now. The user usability is easy enough for call searching and easy to train on. I also love the transcript function and ability to search the overall outline and keypoints of the call.
What do you dislike about the product?
The way our Forecasting translates into Gong is confusing b/c we don't operate on dollars as a metric for quota. The Forecasting notes section is used everyday but it's clunky and the editing can turn out weird and look unprofessional. When tracking reps Gong activity we find errors in calls listened to based on if they're on the phone app or using their computer URL.
What problems is the product solving and how is that benefiting you?
Sales Coaching, Gong gives me the ability to give "live" and detailed feedback on calls when I'm not able to attend. We also have so many partners that Gong ability to summarize a last call is helpful to get up to speed quick w/out time consuming research.
A Must-Have for Sales Teams, Despite Minor Email Tweak Needs
What do you like best about the product?
I love Gong for its super accurate transcription capabilities which make it incredibly easy for me to follow up on conversations. The ability to search for specific phrases or words used during a call is invaluable, enhancing my efficiency in managing sales calls. I appreciate how it categorizes topics such as budget discussions, negotiations, and the questions asked by both customers and sales representatives, providing a comprehensive view of the conversation. This feature, along with Gong's ability to generate follow-up emails effortlessly, simplifies the follow-up process. Moreover, I find it very helpful to share clips with managers and colleagues for discussing best practices. These functionalities of Gong address the issue of not having time to take notes during calls. I also enjoy integrating Gong with tools I frequently use, such as Slack, Zoom, and Gmail, ensuring a seamless workflow.
What do you dislike about the product?
Sometimes the generated follow-up email using Gong is pretty generic. I often have to tweak it a bit to make it more personalized. It's maybe not as warm or genuine as I would like.
What problems is the product solving and how is that benefiting you?
I find Gong makes it easy to follow-up with customers using generated emails, allows sharing clips for best practices, and helps review calls when I couldn't take notes.
Gong helps me work faster
What do you like best about the product?
The recording helps me review key technical information and feedback from customers so I can prepare for the next meeting. The AI insights into my calls help to improve the speed I can work at to get the summaries I need in prep for my next customer interaction
What do you dislike about the product?
I wish there was an automation to help me log product feedback from customer calls in a more automated manner
What problems is the product solving and how is that benefiting you?
Gong records my calls so I can prepare for next customer interactions. It also helps me to inform our product team of key customer feedback on our products
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