Gong
Gong.ioExternal reviews
6,587 reviews
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Great soft for sales and customer experience
What do you like best about the product?
The synchronizing with Google meet and easy to Use, moreover there is a possibility to transcribe the calls.
What do you dislike about the product?
Nothing, everything works fine and support always helps when needed
What problems is the product solving and how is that benefiting you?
Recording all calls with clients. It helps to remember all important details
GONG is GOLD!
What do you like best about the product?
I really love the analytics of the tool and the way it can pickup up on certain topics being discussed. I also really like the call feedback functionality.
What do you dislike about the product?
Tbh I haven't really seen any downsides yet if any, I'd be sure to let me someone know if I do in future
What problems is the product solving and how is that benefiting you?
It's solving the problem of having to have to take notes while on a call and also allowing reps to get better by relistenjng to their calls and seeing where they can improve. Which was not really possible before a tool like gong
Great for consultants!
What do you like best about the product?
Gong is great for training purposes. You can see your talk ratios and the call is broken up by topics so you can easily jump to a section you want to review. I also love that I can send the recordings to my customers so they can review our call discussion. I also LOVE the transcripts and how I can search a topic and it will take me to the exact point in the call.
What do you dislike about the product?
Sometimes after a call with a customer when I am drafting up the follow up email my gong recording takes a while to load. Sometimes I have hour long calls so understandably it will not be instant but I wish the load time was a little quicker so I don't have to wait before sending my folow up email.
What problems is the product solving and how is that benefiting you?
Call recaps to customers. And Gong is helping me improve my skillset in my role by allowing me to review calls.
Gong is the best for chat summaries, AI-assisted call summaries
What do you like best about the product?
I use Gong almost every single day. It is particularly helpful in allowing me to dissect my calls for certain words and phrases. I can really see if I am consistently saying certain things to callers.
What do you dislike about the product?
Gong is fairly user-friendly. Currently, I don't dislike anything
What problems is the product solving and how is that benefiting you?
Gong solves the problem of recording calls, allowing you to search your calls, and helps keep productivity high.
Indispensable tool
What do you like best about the product?
the filtering capabilities for the within-call text are not only superb, but unlike other software I've used
you can also set up searches with your criteria to feed calls that meet your requirements into a specific stream
you can also give call feedback that auto-tags the minute/second you are commenting about
you can
you can also set up searches with your criteria to feed calls that meet your requirements into a specific stream
you can also give call feedback that auto-tags the minute/second you are commenting about
you can
What do you dislike about the product?
not a huge fan of the account overview page, which shows you all the company's interactions with a specific account
although you can integrate a lot of different apps with Gong, you still need to remember to invite assistant@gong.io to your calls, or else they won't be recorded
although you can integrate a lot of different apps with Gong, you still need to remember to invite assistant@gong.io to your calls, or else they won't be recorded
What problems is the product solving and how is that benefiting you?
coaching on calls in systematic ways
increasing meeting rates of reps
historical notes and touchpoint management for accounts
accountability and sales metric upkeep ex. talk ratio
increasing meeting rates of reps
historical notes and touchpoint management for accounts
accountability and sales metric upkeep ex. talk ratio
The most amazing tool for coaching!
What do you like best about the product?
I absolutely love that Gong can identify questions and filler words. This is tremendously helpful for coaching others AND yourself.
What do you dislike about the product?
Only thing that I dislike at the moment is that Gong Usage is not updated REAL TIME. You have to wait until the following business day for an update on how many calls you've listened to.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to listen to as many calls as I want to, whether it's my own or others' calls. I can coach myself and pick up on things that others are doing and it's just great we have access to this. Filler words section is the most helpful for me as well so I know what to work on to make my conversations more productive!
Best Tool To Analyze
What do you like best about the product?
The best thing about the Gong is that you can understand the call, and the insights are the lovely feature and. also shows you where the opportunities are to improve yourself.
What do you dislike about the product?
There is nothing to dislike in the Gong; using it for more than six months has helped me fix many things, so I have no negative insights about the gong. Everything feels to be fine
What problems is the product solving and how is that benefiting you?
It makes me understand the call records on the Gong that an agent had while he was speaking to the client and also helps me understand and audit the complete call with the conversation happening in the text format by creating the script for the call.
Gong has fundamentally changed the way peers and managers engage with coaching and developing.
What do you like best about the product?
Coaching ability, analytics, and ability to comment! Also love Salesforce integration and the fact that Gong speaks back to Salesforce, allowing easy forecasting
What do you dislike about the product?
I can't really find anything I dislike about Gong. The filtering functionality is incredible and easy to manage representative pipelines.
What problems is the product solving and how is that benefiting you?
It solves the problem of the inconvenience of listening to calls and giving live feedback. It was impossible before Gong but this provides us with a history of calls and feedback given, and the analytics propose input for you. Additionally, it helps remove the pressure of taking notes during a call since it is recorded and available afterward.
Great to get more feedback and learn more.
What do you like best about the product?
Feedback you get from calls, you can also check other calls to get more ideas.
You can listen to yourself and improve calls. It is good to go back in time and hear the old calls you have.
You can listen to yourself and improve calls. It is good to go back in time and hear the old calls you have.
What do you dislike about the product?
I dont know. This is new for me.
Until now, I do not have any complaintss.
Until now, I do not have any complaintss.
What problems is the product solving and how is that benefiting you?
The feedback you get from your calls and the benefits are that we can check what we need to improve to get a nice call.
Amazing tool that helps you to upscale towards being a successful sales person
What do you like best about the product?
It is a beautiful tool for listening, improving your pitching skills, and flaunting your best practices to your team and team leads.
What do you dislike about the product?
The Transcripts interpretation could be better. But it's funny when you read it
What problems is the product solving and how is that benefiting you?
Honestly, its saves our ass from the customer's unreliable complaints
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