Gong
Gong.ioExternal reviews
6,587 reviews
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Will not work for a company unless they have Gong
What do you like best about the product?
I'm able to show up prepared to every meeting with all of the items that are most relevant to my prospects top of mind after reviewing calls. I'm also able to watch my coaching metrics to make sure I'm talking about topics that have historically led to "closed won" deals. I can view my trends over time to see what weeks I'm getting better or worse at this. I recently started off a bad quarter and was able to review all of the game tape and historical data around my talk tracks and noticed that I wasn't asking open-ended questions, follow-up questions or labeling emotions as much as I was in quarters where I exceeded quota. I set up a call reminder in Gong to send me all calls where those topics/trackers were not found, which held me accountable, made me more mindful, and led to me making a full turnaround before EOQ! Thanks Gong!!!
What do you dislike about the product?
I would love more proactive training for organizations that aren't utilizing Gong the way it should be!
What problems is the product solving and how is that benefiting you?
I have full visibility into my performance and can self-coach and course correct to achieve my goals and not rely on 1:1 manager feedback that has no legitimate data to back it up.
Great platform to be able to send to clients
What do you like best about the product?
We like that it allows us to compartmentalize the sections of a video with out potential clients
What do you dislike about the product?
It does take a while for the video to upload and process
What problems is the product solving and how is that benefiting you?
We think that it is better at zoom because it focuses on the people who are talking specifically
Very easy to use and useful if you want to listen to your calls again or send the for review.
What do you like best about the product?
How easy it is to navigate and listen to my calls, share them and make notes on them.
What do you dislike about the product?
The transcript is not always that accurate.
What problems is the product solving and how is that benefiting you?
The transcript mostly.
The best navigator for the rally!!
What do you like best about the product?
Transcripts, call recordings, follow up reminders, risk analysis, keywords, visibility, ability to share recordings with customers.
What do you dislike about the product?
Nothing that's a potential turn off. If the phone app can show the call stats it would be amazing.
What problems is the product solving and how is that benefiting you?
Transcripts - easy to get an idea of what happened in the last call.
Recordings - amazing way to learn and get feedback
Recordings - amazing way to learn and get feedback
Invaluable tool for coaches and teams
What do you like best about the product?
Gong stands out to me fore a few reasons. It is highly intuitive and easy to set up, and our reps get a ton of value from the recordings and transcripts. The biggest value is the ability to share access with anyone in the organization. Our product and marketing teams use the data from Gong often to make strategic decisions and we used to hear that Sales wasn't being vocal enough about product needs. The ability to collaborate across departments within Gong really drives a ton of value for us.
Their deals tab makes forecast review a breeze, as you can quickly identify deals that are active vs deals that might be a bit of wishful thinking on the rep's part. Fantastic tool and would recommend it!
Their deals tab makes forecast review a breeze, as you can quickly identify deals that are active vs deals that might be a bit of wishful thinking on the rep's part. Fantastic tool and would recommend it!
What do you dislike about the product?
There really aren't many downsides when it comes to Gong. I'm looking forward to them adding more tools like task management as it will help us consolidate other systems.
What problems is the product solving and how is that benefiting you?
Gong makes coaching reps much easier and allows you to provide feedback based on real data. Coaching reps can take up 40-60% of a managers time and Gong helps them do it 5x faster with better outcomes. Additionally, it drives a culture of improvement. We'll frequently see reps tagging each other for feedback and support.
Easy to Use, Great Video Quality with Conversation Data
What do you like best about the product?
I highly recommend this software to any CSM looking to record and analyze customer interactions. The software is easy to use, and the recording quality is excellent. The ability to analyze and tag calls is a game-changer for our team, allowing us to identify key customer pain points and areas for improvement quickly. This software has dramatically improved our ability to provide top-notch customer service.
What do you dislike about the product?
Gong is a paid service, and depending on the specific package and features you choose, it can be quite expensive.
What problems is the product solving and how is that benefiting you?
Our team had other call recording apps, and half the time, they would not work correctly They would only record audio or only video.
Gong has been incredibly insightful and a great tool to use
What do you like best about the product?
The insights and activity functionality on the web application
What do you dislike about the product?
none, i love using the tool, so nothing comes to mind.
What problems is the product solving and how is that benefiting you?
I always like to see my activity and also my meetings recorded and Gong helps massively with this.
Gong has helped me take out the pain of notetaking during customer calls
What do you like best about the product?
The upside of using Gong is that I don't have to lose focus during a call to jot down a note. I know that Gong has captured everything I need
What do you dislike about the product?
I haven't discovered any downsides to Gong yet. I'm new to the platform.
What problems is the product solving and how is that benefiting you?
Gong is helping to remove my need to take notes during customer calls.
I enjoy Gong because it has a seamless and easy to understand user interface.
What do you like best about the product?
The user interface! It is very easy to navigate Gong and find exactly what I am looking for. It saves me time which I can allocate elsewhere within my career while also easing any potential frustrations.
What do you dislike about the product?
I wish Gong had more options with scanning calls. It would be extremely helpful to search through calls by keywords or more topics. I find the topics available do not completely cover exactly what I want to search in Gong.
What problems is the product solving and how is that benefiting you?
Gong has allowed me to review my own calls and become more accustomed with giving myself feedback. This allows my performance to be constantly improving which benefits my company.
User friendly interface
What do you like best about the product?
The design is bright and modern with a user-friendly interface.
What do you dislike about the product?
More accessibility features would be helpful.
What problems is the product solving and how is that benefiting you?
Agent call recording, grading, training and calibration.
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