Gong
Gong.ioExternal reviews
6,587 reviews
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The easiest way to get manager feedback and scale learnings across the team
What do you like best about the product?
I love that I can request feedback from my manager about specific parts of the call, and they don't have to change their schedule around to join the call. I also like that if I have a win or fail, I can share a snippet with the team and share learnings + best practices.
What do you dislike about the product?
1) I don't like that I can't edit the titles of my calls unless I click into the actual call. It would be great to edit titles from the Home page.
2) I don't like that I have to give individual users access to each call. For example, if I want to share a snippet with a team of 30, I have to add email address indiviudally, which is very tedius.
2) I don't like that I have to give individual users access to each call. For example, if I want to share a snippet with a team of 30, I have to add email address indiviudally, which is very tedius.
What problems is the product solving and how is that benefiting you?
Managers don't have time to shadow all of our calls, but with Gong, they can coach us at their covenience.
Great product, very useful
What do you like best about the product?
It sends the recording of the meeting to me on an email as a reminder which helps me with actioning the follow-up items of every service review I do with my customers. It helps me stay on track when I have multiple customer meetings per day.
What do you dislike about the product?
I can't think of anything major, I'm sure the AI will get better and better as time goes on, that's the main priority.
What problems is the product solving and how is that benefiting you?
It records all my meetings so I don't forget to do so. It also helps remind me what action items I still have to do using the tasks feature.
Love It!
What do you like best about the product?
Gong makes it easy to follow up on items that need attention following a call. Also, it is great to listen to what was said and not ask someone repeat questions.
What do you dislike about the product?
If I had to pick one thing I dislike, it would be having to scroll through all the calls to get back to the one I'm looking for.
What problems is the product solving and how is that benefiting you?
Gong analyzes calls and reminds you to slow down and listen while encouraging you to get the callee involved in the conversation.
Gong = Business Critical App for Software Sales Orgs
What do you like best about the product?
Gong is fantastic - while we cost justified the initial investment as a coaching tool for sales leadership, the use cases have evolved far beyond into activity accountability, notetaking, pipeline management, forecasting, and most importantly, market research. For any software sales organization looking to glean market intelligence by directly hearing from the literal voice of the customer, Gong is the way.
What do you dislike about the product?
No downsides - it's a great platform. My only regret is that we didn't buy it sooner since the analytics pieces get better as it continues to capture more conversations.
What problems is the product solving and how is that benefiting you?
Gong makes it so our sales leadership team can divide & conquer in, across, and external to our organization. No one can be everywhere at once, but with Gong, we're pretty close.
Outstanding search and transcript information, along with friendly "action item" reminders
What do you like best about the product?
Ability to search for topics of interest and cut snippets of the recordings so you can quickly review items. I also love the fact that it "keeps you honest" by reminding the participant of action items they said they would take.
What do you dislike about the product?
That Gong isn't a public company yet, I want to buy some stocks!
What problems is the product solving and how is that benefiting you?
It allows us to keep track of relevant conversations and ensures that agreed upon action items aren't forgotten.
Great end user experience
What do you like best about the product?
Video call recording and providing a transcript
What do you dislike about the product?
Repetitive reminders for actions that have been completed
What problems is the product solving and how is that benefiting you?
It's helping me recollect all topics during a call
Great platform for meeting recaps!
What do you like best about the product?
I love the transcript created for the meetings and the follow up notes.
What do you dislike about the product?
Nothing I really dislike, it's a great product.
What problems is the product solving and how is that benefiting you?
Tracking the behaviors of my calls and providing me with feedback on how to improve. I'm more productive because of it.
A Great Prodcut
What do you like best about the product?
It is easy to use and gives our team great analytics of their client conversations. I love the Keyword search function. It's great when you're attempting to pinpoint where a topic came up during an hour-long call.
What do you dislike about the product?
Calls can sometimes be tied to multiple client names that don't represent how the client is named in our CRM. However, the workaround is looking up the call participants.
What problems is the product solving and how is that benefiting you?
It can solve issues of what is being relayed by our team to management by a team member. We now know exactly what was discussed on a call.
A professional sellers best friend
What do you like best about the product?
Gong helps me keep track of all my deals, how they are progressing, and even informs me when a deal is beginning to age. One of my favorite features is the post call analytics and scoring.
What do you dislike about the product?
Gong is actively developing new features and capabilities. While this is great, the core product could be neglected.
What problems is the product solving and how is that benefiting you?
Better track engagement and call sentiment.
Super easy to use and helps make recording meetings a breeze
What do you like best about the product?
It's really easy to use and it makes it easy to capture notes and action items coming out of a meeting.
What do you dislike about the product?
The only thing I think that Gong could improve is the AI slightly - sometimes action items are missed or not completely accurate, however, given you can always go back and watch it makes it easy to go back and double check when needed.
What problems is the product solving and how is that benefiting you?
It's helping me keep track of meeting notes and also allows me to share out meetings after they occur with team members if they had conflicts/couldn't make it.
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