Gong
Gong.ioExternal reviews
6,571 reviews
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Perfect Call Analysis and Performance Tool
What do you like best about the product?
I appreciate how Gong gives exactly correct details of the call and helps in accessing my performance. I like that it offers an overview and to-the-point answers. I enjoy having my performance review, tips to improve, and call records all in one place. It's great that the initial setup of Gong was very easy, and I find it just perfect.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
Gong provides exact call details and helps assess my performance. It offers an overview with to-the-point answers and consolidates call records and performance reviews with tips to improve.
Insightful Call Analysis with Detailed Performance Breakdown
What do you like best about the product?
Scores and breakdown on how I did for each part of the call
What do you dislike about the product?
Sometimes the search function is not as accurate and may required a few tries
What problems is the product solving and how is that benefiting you?
Helps me listen to my convos and get feedback and improve on it
Versatile Tool That Elevates Coaching and Analytics
What do you like best about the product?
I love how versatile gong is. I started using Gong as a coach, which really helped my professional development, as my manager was able to listen to my calls and provide feedback. Now, as a data analyst, I love that gong surfaces actionable insights and engagement metrics.
I have Gong product launch certification and it has made implementing this tool a breeze. Also, I am in awe with the customer support library! I use Gong everyday!
I have Gong product launch certification and it has made implementing this tool a breeze. Also, I am in awe with the customer support library! I use Gong everyday!
What do you dislike about the product?
As a Gong Admin, there are some functionalities I wish gong did differently. For example, the permission profiles are a bit convoluted and there is not a easy way to ensure that everyone has access to forecasting.
What problems is the product solving and how is that benefiting you?
Gong allows our product, marketing, and leadership teams to hear the voice of our customers directly, which helps enable our company to go to market faster and better.
Seamless Recording and Powerful AI Analytics
What do you like best about the product?
The recording is seamless with perfect call analytics and call transcription and next steps via recent AI aspect introduced in Gong.
What do you dislike about the product?
Sometime, the call analysis takes a bit much time and produce the call recording. The application in general is a bit slow. For custom integration with other platform, it is a complex process.
What problems is the product solving and how is that benefiting you?
For sales and pre-sales team, I appreciate the conversation intelligence of Gong with their highly accurate call transcription, carefully segment objections, pricing, competitor mentions with high accuracy during recording and seamless sync with SFDC.
Insightful Summaries and Transcriptions That Impress
What do you like best about the product?
The summary , the insights, the AI transcription
What do you dislike about the product?
The processing time after the call ends is much too long.
What problems is the product solving and how is that benefiting you?
This tool helps summarize customer conversations, detect customer intent, and understand the overall customer sentiment. It also allows you to keep track of ongoing conversations and refer back to historical data from previous customer interactions.
Streamlined Our Workflow with Ease
What do you like best about the product?
Its a good software which has helped us streamline
What do you dislike about the product?
It can be better interms of user interface
What problems is the product solving and how is that benefiting you?
Its making business easier
Intuitive, Efficient, Needs Faster Synthesis
What do you like best about the product?
I find Gong incredibly useful for recording and synthesizing my sales calls. The ability to share clips from the calls with clients and internal teams is great. I love the user interface; it's extremely easy to navigate. Gong was especially helpful during my onboarding, allowing me to shadow other sellers, watch full sales motions, and ramp up efficiently, even without a formal onboarding process or team.
What do you dislike about the product?
It's got a delay in synthesizing calls. So I use Granola for that one aspect. I wish Gong was faster. I'd even take the call synthesis live and receive the recording later as opposed to waiting to receive both.
What problems is the product solving and how is that benefiting you?
Gong helps with training and onboarding, making me more efficient in sales motions and post-call follow-ups by recording and summarizing calls. It's crucial for shadowing during onboarding and education as we lack a formal process.
Time-Saving and Insightful Meeting Management with Gong
What do you like best about the product?
I like using Gong mostly to record my meetings. My favorite thing about Gong is that it not only saves me time, but it gives great insights, like if I'm being patient on a call or talking too much. I also love that it creates an easy task list for me after a meeting so that I can easily finish my follow-up steps. Since Gong provides me with these lists, I can spend less time taking notes in my meetings and more time on proactive questions and uncovering customer needs. It also saves me a significant amount of time by not having to manually type up an email after my calls. Gong links our meetings to Salesforce with a transcript, which makes it easy to look back at past calls. My team has only had positive things to say about Gong, and it was easy for me to start using it.
What do you dislike about the product?
I can't think of anything that is not working well for me. Would love to see more insights, maybe potential buying signs from customers or missed sales opportunities.
What problems is the product solving and how is that benefiting you?
I use Gong to record my meetings, which makes it easier to create follow-up emails and saves me a lot of time. It provides insights on call behaviors and creates a task list post-meeting, freeing me up to focus on proactive customer interactions.
Indispensable Tool for Pipeline Management and Training
What do you like best about the product?
Gong has become an essential tool for managing my pipeline. It allows me to record all my calls and leverage AI-driven insights for timely follow-ups and Salesforce updates. I love that I no longer need to take detailed notes—Gong keeps everything organized and clearly highlights gaps in my deals. The visual dashboards make it easy to spot areas where activity needs to increase, helping me stay proactive. Beyond pipeline management, Gong has dramatically reduced onboarding and training time by giving me access to peer calls, so I can learn the business without waiting to shadow live meetings. What started with skepticism has turned into complete reliance—Gong is now indispensable to my workflow.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
Gong solves several key challenges for me. First, it eliminates the need for manual notetaking by recording calls and providing AI-driven insights, which keeps me organized and ensures nothing falls through the cracks. It automates follow-ups and updates Salesforce, saving time and reducing administrative work. Gong also highlights gaps in deals and uses visual dashboards to show where pipeline activity needs attention, helping me prioritize effectively. Finally, it has significantly shortened onboarding and training by allowing me to learn from peers’ calls without waiting to shadow live meetings. Overall, Gong improves efficiency, visibility, and confidence in managing my pipeline.
Facilitate Note Taking, But Seek Improvements in Search
What do you like best about the product?
I really like the ease of use of Gong. It can be present in meetings and clients rarely have issues with this type of technology. Also, if I have an in-person meeting, I can record it directly with my phone.
What do you dislike about the product?
I believe the biggest opportunity lies with the search function. I constantly try to go back and review past meetings with clients, and when I type in a keyword, it doesn't necessarily give me the response I expect. Also, when I record meetings or phone calls on my cell phone, the technology doesn't manage to differentiate the voices well nor does it have an inference algorithm to define who the interlocutors of a call are.
What problems is the product solving and how is that benefiting you?
Gong helps me keep a detailed record of my interactions with clients, analyzing my performance, and recycling content. It solves note-taking problems and makes it easier to generate minutes and the next steps in each interaction.
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