Gong
Gong.ioExternal reviews
6,571 reviews
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Essential Tool for B2B Sales Teams
What do you like best about the product?
I use Gong at work in B2B sales, and it helped me ramp up quicker, giving me a better understanding of what gets communicated during customer calls. It helps me prioritize who to contact by seeing when the last contact was. I like the most that it can summarize and answer questions about calls that were recorded. I also like that it automatically updates with my email messages and shows what is on our CRM as well. Additionally, Gong connects with Outlook and Salesforce, which is really convenient.
What do you dislike about the product?
Sometimes when I type in an account that has a longer name in the search, there are no results. Also, maybe there could be a full list of accounts with date and method of last contact that can be sorted or exported.(maybe this is already a feature that I just don’t know about)
What problems is the product solving and how is that benefiting you?
Gong helped me ramp up quicker, understand customer calls better, and prioritize contacts by seeing last interactions.
Aggregates Sales Efficiently, Needs Better Mobile Access
What do you like best about the product?
I like how Gong summarizes the health of an opportunity with a score, which helps me focus my attention better. It allows me to drill down into an opportunity to understand why a score is either lower or higher than I thought, enabling me to take appropriate steps.
What do you dislike about the product?
I don't use it on my phone very often because it's simply not as easy to access the various features that I use on my desktop.
What problems is the product solving and how is that benefiting you?
Gong aggregates all my sales activity into one platform and summarizes the health of opportunities with a score, helping me focus my attention better and understand what actions to take.
Intuitive UI, Clear Recordings, and Top-Notch Support
What do you like best about the product?
I’ve been a big fan of Gong.io for a while now. The UI is super intuitive, recordings are crystal clear, and it’s really easy to find exactly what you’re looking for. You can tell they’re constantly improving the platform — new features roll out often, and they actually make the experience better, not more complicated. Support is also top-notch responsive, friendly, and helpful every time I’ve needed them. Overall, just an excellent tool that keeps getting better.
What do you dislike about the product?
The Engage and forecasting parts still need some work, but overall the product functions well and has been a good fit for our process. It would also be helpful to have drop-in voicemails and a speed dialer.
What problems is the product solving and how is that benefiting you?
Gong solves several key challenges in sales; from forecasting accuracy to easily recalling key deal details. I use it daily to review calls, search transcripts, and quickly surface important information across accounts. It’s also great for sharing recordings with customers or teammates for follow-up and collaboration. The built-in AI is decent, though I sometimes get deeper insights when I run transcripts through other AI tools. Overall, it’s made my workflow more efficient and my forecasting much more reliable.
Accurate and Reliable—A Tool You Can Trust
What do you like best about the product?
It’s pretty accurate and reliable. I use it daily to recap calls.
What do you dislike about the product?
When you snip a part of it, it makes for a few too many clicks
What problems is the product solving and how is that benefiting you?
Balancing fifty plus clients is extremely difficult to recall so having Gong has been a lifesaver
Powerful Analytics with AI-Driven Insights
What do you like best about the product?
I really like using Gong for AI Ask Anything because it's such a great tool for reps to get up to speed on an account quickly and prep for future calls and meetings. The Theme Spotter is great for identifying risks in our customer base. I also like the Forecast Boards as they help us easily manage renewal forecasts.
What do you dislike about the product?
We need more Account Level insights (Account Boards have limited functionality today). Limited data you can pull into the boards.
What problems is the product solving and how is that benefiting you?
Gong helps with forecasting renewals, churn analysis, and boosting rep productivity. The AI Ask Anything feature prepares reps for calls, Theme Spotter identifies customer risks, and forecast boards simplify renewal management.
Innovative Tool with Room for UI Improvement
What do you like best about the product?
I like that Gong is constantly innovating, and it's one of my favorite tools. I really appreciate its AI briefings and the ability to customize what those briefs look like and their timelines, which I find super useful. I also like that Gong helps me identify risks for certain accounts, which is important for managing my book of business. It allows me to see any previous risks on a new account before I became the account manager, and it helps me address those risks in real time.
What do you dislike about the product?
I think that the UI UX is a bit complex for the account page and being able to clearly view those briefs. Outside of that, just minor changes to those would be super, super helpful.
What problems is the product solving and how is that benefiting you?
I use Gong to take notes during calls, manage time better, and handle multiple accounts. It provides concise summaries of call recordings and helps me action my next steps efficiently.
Easy Videos, Smooth Experience
What do you like best about the product?
easy videos to review after merchant calls
What do you dislike about the product?
nothing i think it is an efficient software tool
What problems is the product solving and how is that benefiting you?
reviewing customer calls and notes to see how everything went
Auto Recording Is Great, but Recording Announcements Can Interrupt Calls
What do you like best about the product?
Auto recording and summaries after a call which takes the reminder off you
What do you dislike about the product?
It interrupts calls making recording announcement s
What problems is the product solving and how is that benefiting you?
Takes pressure off you
Powerful Call Insights That Help Teams Coach Better and Close More Deals
What do you like best about the product?
From my perspective as a sales rep, Gong is incredibly helpful because it allows me to analyze my meetings in a way that I simply couldn’t do before. Every call is recorded and transcribed, which means I can go back and watch recordings to review what was discussed, catch details I may have missed, and better understand how the conversation went. It also helps me see how I handled objections, how much I talked versus the customer, and where I could improve for future calls. Being able to revisit these meetings not only helps me stay organized with follow-ups, but also makes it easier to continuously improve my sales approach and learn from both my own calls and those of top-performing reps.
What do you dislike about the product?
I do feel like the UI could be more intuitive; looking back at historic activities and recordings doesn't work half the time
What problems is the product solving and how is that benefiting you?
Gong helps solve the challenge of missing or incomplete notes because it automatically records and transcribes my sales meetings, so I don’t have to rely solely on what I managed to write down during the call. As a rep, it’s easy to miss small but important details while trying to guide the conversation, take notes, and respond to the prospect in real time. With Gong, I can go back and review the full recording and transcript to make sure nothing slipped through the cracks. It also helps surface objections or concerns that might have been subtle or easy to overlook during the live conversation, allowing me to better understand the customer’s perspective and address those points more effectively in follow-ups.
Essential AI Summaries That Make Meeting Prep Fast and Easy
What do you like best about the product?
The AI summaries are essential - I am able to prep for all meetings in just a couple of minutes with the thorough summary of account history, call history, etc.
What do you dislike about the product?
The navigation can be a little funky - If you search for a contact on the homepage, you can't then get to the account page without several additional clicks.
What problems is the product solving and how is that benefiting you?
I save so much time by having all customer interaction in one place, quickly summarized and available any time.
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