Gong
Gong.ioExternal reviews
6,572 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Game-Changer for Sales Team Efficiency
What do you like best about the product?
I love how Gong has game-changing flows that make the process so much better compared to other dialers I've used. The auto email feature is awesome because it saves a lot of time personalizing emails to our prospects. Also, using Gong with our CRM, Salesforce, is great since it pulls the data one-to-one and has it all there for us. On top of that, the initial setup was very easy, just took me one to two minutes to get my personal work number through Gong and get ready to go.
What do you dislike about the product?
I wish that we were able to edit flows with active contacts and leads.
What problems is the product solving and how is that benefiting you?
Gong consolidates fragmented CRM data, enhancing my outreach by preventing app-switching and improving productivity. It's game-changing with its flows and auto-email, saving time on personalization. Integrating one-to-one with Salesforce ensures all data's in one place.
Gong Keeps Me Present in Meetings with Smart AI Recaps and Insights
What do you like best about the product?
I’m a note-taker, and sometimes it’s hard to keep up with notes during a meeting. That’s where Gong comes in. Gong joins my meetings or calls and takes notes for me, so I can stay fully present and focused during the conversation. Note-taking is just the tip of the iceberg. Gong provides an AI recap of the call, provides insights on next steps, and gives pointers on how I can communicate more effectively. The UI/UX of the platform is straightforward. Gong also integrates directly with Google Calendar/Google Meet, so you don't have to worry about configuring your meeting every time you create a new one. Gong's performance is stable and consistent.
What do you dislike about the product?
If I had to pick something, it would be the learning curve during onboarding. Gong provides a ton of documentation for support, but it can be a little overwhelming on your first go. The pricing is fair, but it could get a little expensive if you are adding a bunch of seats.
What problems is the product solving and how is that benefiting you?
We are using Gong to help us stay present and engaged during our meetings. Gong is also helping our teams work better together, because they can easily reference a Gong recap from a coworker's meeting.
Real Deal Visibility and Actionable Call Insights with Gong
What do you like best about the product?
Gong has supported me in getting real visibility into what is actually happening across my deals. It has the power to review all my calls, spot all the patterns within winning and losing deals and it gives me insights on my messaging, objections and most importantly next steps.
What do you dislike about the product?
Honestly - nothing. If there was anything I'd flag it would be the cost to have it in our company
What problems is the product solving and how is that benefiting you?
Gong helps solve the lack of consistency and visibility in all of my conversations. Before having Gong I would typically have to try and remember the conversation that is taking place on being overly distracted by taking notes during the call.
Gong Brings Real Customer Voice Into Marketing and Automates Follow-Ups
What do you like best about the product?
As the head of marketing, I’ve consistently struggled to get customer feedback from our sales team in the customers’ own words. Gong lets me be a fly on the wall in real customer conversations, so I can reflect that same language in our marketing collateral. It also helps automate our lead gen email drips and follow-ups, which makes it easier to create more impactful, personalized content for our sales reps, customers, and prospects.
What do you dislike about the product?
It’s not that I dislike it, exactly, but there’s so much functionality that I feel like I need more training to use it well. I can tell everything I need is there; I just need more time in the day to learn it and get comfortable with all the features.
What problems is the product solving and how is that benefiting you?
I like being able to hear customer pain points in their own words. It’s also helpful to track sales rep actions and see how engagement flows are being used. The easy integration with Salesforce makes campaign management and follow-up much simpler.
Gong’s Great Meeting Notes Keep Me Focused on the Conversation
What do you like best about the product?
Gong takes great notes during the meeting so that I can focus on the call itself and asking meaningful questions.
What do you dislike about the product?
It can take a little while to process longer calls.
What problems is the product solving and how is that benefiting you?
Gong integrates well with our CRM and is easy to learn. It offers great feedback and helpful notes post call.
Shockingly Painless Rollout with a Standout UI and Integrated AI
What do you like best about the product?
We were already running Gong Foundation when we made the decision to add Engage, and the rollout was shockingly painless. We had our 25-person sales team fully onboarded and integrated in under a week. For a team mid-cycle, that kind of zero-friction implementation is genuinely rare.
The UI is where Gong separates itself most visibly from competitors. New sales reps pick it up fast without hand-holding. It's not dumbed down, it's just well-designed. When you're onboarding folks who need to be productive immediately, that matters more than any feature list.
On the performance side, our team's ability to make high call volumes quickly improved significantly after switching. We came from a direct competitor, and beyond the capability improvement, the cost came in slightly lower. That's an easy business case to make.
The real unlock, though, is the integrated AI suite. Having Engage live inside the same ecosystem as Gong's conversation intelligence means the AI context is already there. You're not stitching together insights across disconnected tools. The rep who made the call, listened to the summary, and gets AI-assisted follow-up sequences is working in one place with one coherent data layer. That's where the ROI compounds in ways that are hard to quantify but easy to feel.
The UI is where Gong separates itself most visibly from competitors. New sales reps pick it up fast without hand-holding. It's not dumbed down, it's just well-designed. When you're onboarding folks who need to be productive immediately, that matters more than any feature list.
On the performance side, our team's ability to make high call volumes quickly improved significantly after switching. We came from a direct competitor, and beyond the capability improvement, the cost came in slightly lower. That's an easy business case to make.
The real unlock, though, is the integrated AI suite. Having Engage live inside the same ecosystem as Gong's conversation intelligence means the AI context is already there. You're not stitching together insights across disconnected tools. The rep who made the call, listened to the summary, and gets AI-assisted follow-up sequences is working in one place with one coherent data layer. That's where the ROI compounds in ways that are hard to quantify but easy to feel.
What do you dislike about the product?
The biggest challenge right now is that Gong is expanding fast and the product is starting to outpace its own documentation. There are a lot of AI tools available, but there's no real in-depth walkthrough of how to use them effectively. For admins trying to drive adoption across a team, that gap shows up quickly.
Permissions and role-based settings are also underdeveloped. I have VPs of Sales who need different access and visibility than SDRs, but the admin controls don't reflect that cleanly. It feels like the role differentiation wasn't fully thought through, and it makes setup more manual and more fragile than it should be.
On the UI side, nothing is a dealbreaker, but there are enough friction points that the team notices. Navigating call history is clumsier than it should be, especially when trying to track down a previous dial or understand whether something is tied to a contact versus an account. Sync times can lag. And there are continuity issues in Engage flows where a rep finishes the last step and then has no clear indication of what happened or where to go next. Separately, jumping from Engage to a new tab just to find something in the company library is the kind of small thing that adds up across a team doing high-volume outreach.
None of this has made us regret the switch. But there's meaningful room to grow on the admin control and in-product guidance side.
Permissions and role-based settings are also underdeveloped. I have VPs of Sales who need different access and visibility than SDRs, but the admin controls don't reflect that cleanly. It feels like the role differentiation wasn't fully thought through, and it makes setup more manual and more fragile than it should be.
On the UI side, nothing is a dealbreaker, but there are enough friction points that the team notices. Navigating call history is clumsier than it should be, especially when trying to track down a previous dial or understand whether something is tied to a contact versus an account. Sync times can lag. And there are continuity issues in Engage flows where a rep finishes the last step and then has no clear indication of what happened or where to go next. Separately, jumping from Engage to a new tab just to find something in the company library is the kind of small thing that adds up across a team doing high-volume outreach.
None of this has made us regret the switch. But there's meaningful room to grow on the admin control and in-product guidance side.
What problems is the product solving and how is that benefiting you?
The core value is consolidation. Call analytics, conversation intelligence, and outreach sequencing all live in one platform, which means we're not reconciling data across disconnected tools. Gong handles the analysis for us, so instead of manually reviewing calls, we're using scorecards and AI-driven insights to coach the team faster and more consistently. For a 25-person sales team, that speed of feedback is a real competitive advantage.
Easy-to-Use, Intuitive, and Genuinely Helpful
What do you like best about the product?
Gong is easy to use, intuitive, and genuinely helpful.
What do you dislike about the product?
In general, the summaries that are sent out to internal stakeholders after the call don’t seem as accurate as the summaries you see when you click into the call. This contributes to wrong perceptions
What problems is the product solving and how is that benefiting you?
In my call summaries, I use AI to capture the key value realizations discussed with the customer during the conversation. I then use that information in Executive Business Reviews, and to make sure the tasks we discussed are completed on time before our next call. Overall, it helps me stay organized for customer calls and acts as an assistant.
Gong: Intuitive, User-Friendly, and Essential for Meeting Notes
What do you like best about the product?
I like that Gong is really effective and helpful. Its accessibility and user-friendly interface make it intuitive for us to use, which is a big plus. Setting it up was really easy because it's intuitive.
What do you dislike about the product?
I can't think of one yet, I believe it's really good. Maybe enhancing the translation.
What problems is the product solving and how is that benefiting you?
I use Gong for transcribing and summarizing calls and meetings, eliminating the need for manual note-taking and recording. It's effective and has a friendly user interface, making it intuitive to use.
Gong Makes Sales Calls Easy to Understand and Improve
What do you like best about the product?
What I like best about Gong is how it makes sales calls easy to understand and improve. It records and analyzes conversations, so you don’t have to rely on memory or guesswork.
In simple terms, it’s like having a coach who tells you what worked, what didn’t, and how you can do better next time. You can see how much you spoke, what questions you asked, and how the customer reacted.
It also helps teams learn from top performers by showing what they do differently. Overall, it saves time and helps you get better at sales in a very simple, practical way.
In simple terms, it’s like having a coach who tells you what worked, what didn’t, and how you can do better next time. You can see how much you spoke, what questions you asked, and how the customer reacted.
It also helps teams learn from top performers by showing what they do differently. Overall, it saves time and helps you get better at sales in a very simple, practical way.
What do you dislike about the product?
here’s a lot of data and insights, which can be hard to navigate, especially for new users. Also, constant call recording and analysis may feel intrusive to some people, making conversations feel less natural at times.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of not knowing what’s really happening in sales calls. Instead of guessing why a deal was won or lost, it shows clear insights from real conversations. This helps me understand what to say, what to avoid, and how customers are reacting. The benefit is that I can improve faster, have better conversations, and close deals with more confidence without relying only on trial and error.
The Best Call Access for Reliable Proof
What do you like best about the product?
I love being able to access all the phone calls that took place as proof for anything and everything. It’s the best!
What do you dislike about the product?
So far, there’s nothing I dislike about it.
What problems is the product solving and how is that benefiting you?
Having access to phone call recordings works best as proof for upcoming quality analysis and reviews. It helps us improve by showing what we can do better, so we can continue to handle calls in the best possible way.
showing 1 - 10