Service Hub Professional
HubSpotReviews from AWS customer
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Best product for startups
What do you like best about the product?
The simple UI with robust options for cross collaboration across teams makes it standout.
What do you dislike about the product?
As the organisation grows things can get a bit messy but their cx support is th ebest.
What problems is the product solving and how is that benefiting you?
Hubspot is solving problems around customer service in general and cross channel communications and by doing so it is making my day to day easier and more productive.
simplifies and improves our customer service operations.
What do you like best about the product?
The platform gives our team full visibility into each customer’s history — from their first interaction to their latest support request — all in one place. This makes it easy for our agents to provide personalized, consistent, and efficient support.
The ticketing system is very user-friendly, and the ability to automate follow-ups, assign tickets, and set priorities helps us resolve issues faster. The reporting tools also allow us to monitor response times and customer satisfaction, so we can continuously improve.
Overall, HubSpot has helped us deliver a better, more organized customer experience and strengthened our relationships with our clients.
The ticketing system is very user-friendly, and the ability to automate follow-ups, assign tickets, and set priorities helps us resolve issues faster. The reporting tools also allow us to monitor response times and customer satisfaction, so we can continuously improve.
Overall, HubSpot has helped us deliver a better, more organized customer experience and strengthened our relationships with our clients.
What do you dislike about the product?
While the platform is powerful, there can also be a learning curve when setting up complex workflows or automation especially if you don’t have dedicated technical support.
Additionally, customizing certain ticket properties or reports sometimes feels a bit rigid, and we’ve had to find workarounds to match our exact processes.
Additionally, customizing certain ticket properties or reports sometimes feels a bit rigid, and we’ve had to find workarounds to match our exact processes.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping us centralize and streamline all of our customer service interactions.
Before using Service Hub, we had support requests coming from different channels (email, chat, phone) and it was difficult to track conversations and follow up effectively. Now, everything is in one place, so our team can see the full history of a customer’s interactions, assign tickets, and collaborate more easily.
The automation tools like ticket pipelines, SLAs, and follow-up workflows help us respond faster and stay on top of customer issues, which has directly improved our response time and customer satisfaction scores.
The reporting dashboards also give us better visibility into team performance and common customer issues, so we can make data-driven improvements.
Before using Service Hub, we had support requests coming from different channels (email, chat, phone) and it was difficult to track conversations and follow up effectively. Now, everything is in one place, so our team can see the full history of a customer’s interactions, assign tickets, and collaborate more easily.
The automation tools like ticket pipelines, SLAs, and follow-up workflows help us respond faster and stay on top of customer issues, which has directly improved our response time and customer satisfaction scores.
The reporting dashboards also give us better visibility into team performance and common customer issues, so we can make data-driven improvements.
Perfect product for customer support especially for startup's
What do you like best about the product?
Good workflows can be setup and great reporting module, easy to use and implement
What do you dislike about the product?
Unable to find information sometimes due to bad search capability
What problems is the product solving and how is that benefiting you?
Helped me setup a scalable customer support process, customisable for niche requirements and easy collaboration
The CRM for Every Corporation
What do you like best about the product?
Ease of Use, adaptability and the free version
What do you dislike about the product?
The cost and setting up the complexity of the paid version
What problems is the product solving and how is that benefiting you?
Leads management and the all in one emailing and call functionalities
Seamless interface
What do you like best about the product?
It has the ability to create content in a seamless fashion using keywords to ensure your customers can find content easily. The knowledge base is superior and enables you to create your faq’s easily enabling chat bot functions with email notifications for ease of use.
What do you dislike about the product?
Nothing is to dislike. It works well and is easy to use.
What problems is the product solving and how is that benefiting you?
I haven’t encountered any problems
Easy to use
What do you like best about the product?
The service hub is a hub for all people who want to measure and extend their customers' lives. It allowed me to send surveys and have a ticket pipeline for problem-solving. And it is very intuitive, we use it almost every day and it was really easy to implement in our business. Give customer support is really easy with this tool.
If you want to have this, it is really easy to integrate into your business rules, surely hubspot has a solution that fits your needs.
If you want to have this, it is really easy to integrate into your business rules, surely hubspot has a solution that fits your needs.
What do you dislike about the product?
Actually, I do not dislike anything, the interface is really friendly.
What problems is the product solving and how is that benefiting you?
Customer problem solving
Amazing CRM tool with dynamic automation and workflow setup
What do you like best about the product?
- Easy to use and understand
- Simple to Implement for anyone
- Great support team to answer any queries immediately
- I use it every day for managing the support team and conversations
- Multiple features within one page
- Simple integration with JIRA and other tools in one click
- Simple to Implement for anyone
- Great support team to answer any queries immediately
- I use it every day for managing the support team and conversations
- Multiple features within one page
- Simple integration with JIRA and other tools in one click
What do you dislike about the product?
- Nothing to mention as it is a very dynamic tool without any bugs
What problems is the product solving and how is that benefiting you?
- Customer Support
- One source of truth for all support tickets.
- One source of truth for all support tickets.
Intuitive user interface, difficult setup
What do you like best about the product?
HubSpot Service Hub is easily configurable which makes it perfect for small teams that need flexibility to change the system as the business grows. Some major advantages are:
-intake of customer tickets from multiple channels including inside your proprietary software
-manage all customer data in 1 system (from deals to tickets)
-very little training is needed to start using HubSpot in general. That is both a plus and a minus in some cases as you can think you know what you are doing when maybe you don't.
-integration of the Knowledge Base and now AI to use that content to respond to tickets is a time saver
-intake of customer tickets from multiple channels including inside your proprietary software
-manage all customer data in 1 system (from deals to tickets)
-very little training is needed to start using HubSpot in general. That is both a plus and a minus in some cases as you can think you know what you are doing when maybe you don't.
-integration of the Knowledge Base and now AI to use that content to respond to tickets is a time saver
What do you dislike about the product?
Set up for tickets has been a challenge particularly related to threading emails in tickets. While it is easy to use, it is not easy to set up or fix when it breaks.
Reporting takes some time to understand.
Self help can be difficult as finding what you need in their content and then trying to understand all the terminology can be challenging
Reporting takes some time to understand.
Self help can be difficult as finding what you need in their content and then trying to understand all the terminology can be challenging
What problems is the product solving and how is that benefiting you?
All of them. It is our ticketing system, Knowledge Base, & CRM.I use it exclusively to manage both the customer success and support processes
Experience was very easy to use and user-friendly
What do you like best about the product?
It has amazing features like tasks to keep organized
What do you dislike about the product?
There is a slight learning curve when using this product
What problems is the product solving and how is that benefiting you?
Keeps all customer contacts organized
Useful for account management + internal monitoring
What do you like best about the product?
This application was extraordinarily easy to use from the start. Creating pipelines for internal processes resulted in increased revenue as well as eliminating missed steps.
What do you dislike about the product?
We had some difficulty when there were outages that lasted for days. We are a fast moving startup and needed some advanced customer service.
What problems is the product solving and how is that benefiting you?
Our team was struggling to identify and correct gaps in our customer acquisition process as well as build a pipeline for our operations team. Hubspot truly had all the tools for our entire company spanning sales, executive management, operations, and even our software engineers utilized it for data.
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