Sold by: HubSpot
Deployed on AWS
Customer service software powered by AI to scale support, and drive customer retention with unified customer insights.
4.4
Overview
Service Hub Professional is an AI-powered customer service platform that helps growing teams deliver personalized, omni-channel support and manage customer success at scale. With powerful help desk features, contextualized interactions across every channel, and a seamless CRM integration, teams drive retention with a complete view of the customer.
Highlights
- - AI-powered ticket deflection with Breeze Customer Agent and Knowledge Base Agent
- - Omni-channel Help Desk with automated routing, SLAs, and ticket management
- -Customer Success Workspace with customer health scores, health alerts and feedback surveys
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
PROD24509 Bynet ServiceNow Integration Hub Professional v4 includes dozens of pre-defined spokes and customizable spokes for easy integration and connectivity. License includes up to 1,000,000 transactions per year.
Our AWS Migration Professional Services ensure a seamless, secure, and optimized cloud transition. We leverage AWS Migration Hub, DMS, MGN, Control Tower, and more to accelerate adoption while minimizing risk and downtime.
A professional-grade customer platform that gives marketing, sales, service, and operations teams the tools they need to grow their business better.
Looking to modernize your security management profile to a cloud native approach? Or perhaps you are in need of a security single pane of glass for your AWS workloads? AllCloud is here to help with our AWS Security Hub Deployment Accelerator.
Customer reviews
Manoel D.
User-Friendly CRM with Strong Integrations
Reviewed on Apr 07, 2026
Review provided by G2
What do you like best about the product?
I like how HubSpot Service Hub is very easy to access and use. I enjoy the clarity of the front end, and I also appreciate the integrations it has with other products.
What do you dislike about the product?
The workflows and different options within the workflows are not working well for me. The initial setup was not easy, taking about three to four months.
What problems is the product solving and how is that benefiting you?
It helps me keep track of my customer interactions.
Mining & Metals
Easy-to-Use Form Builder with Flexible Customization
Reviewed on Apr 02, 2026
Review provided by G2
What do you like best about the product?
Easy of use. Very easy to create forms, change fields, customize fields.
What do you dislike about the product?
Pricing can be expenses. Depending on user levels, number of seats etc.
What problems is the product solving and how is that benefiting you?
All of service tickets, etc are in one central location for easy access to all employees in our service department.
Nofil M.
Centralized Support with Easy Setup but Needs Improved Reporting
Reviewed on Mar 26, 2026
Review provided by G2
What do you like best about the product?
I really like how easy it is to understand and use HubSpot Service Hub. It's very smooth and quick to operate and set up, which makes getting things done much easier. I appreciate that it's user-friendly right from the start without needing a lot of customization. The availability of guides on platforms like YouTube and the HubSpot Academy makes it quick for us to get started with our clients. I also enjoy the centralized system where everything like tickets, conversations, and customer history is in one place; it keeps things organized and increases our productivity since everything is automated now.
What do you dislike about the product?
I'm not completely sure. Maybe we could have some better or additional reporting and some additional workflows.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes everything, ending our disorganized, manual processes. Tickets, conversations, and customer history are all organized, eliminating the manual work. It automates tasks, so we're more productive and things move faster.
Lila V.
All Your Follow-Ups in One Place with Handy Reminders
Reviewed on Mar 20, 2026
Review provided by G2
What do you like best about the product?
I like that it lets you manage a lot of information in one place for quick follow-ups. It’s much easier to have all the necessary details at hand at once, and to set reminders so I don’t forget to follow up.
What do you dislike about the product?
It can be very expensive to get access to most of the tools.
What problems is the product solving and how is that benefiting you?
Easy to implement and well organized, with follow-up that’s simple to manage. It gives me a quick overview of how the business is moving forward.
Andrés T.
Intuitive Agent, But Knowledge Base UI Needs Work
Reviewed on Mar 18, 2026
Review provided by G2
What do you like best about the product?
I like the conversational agent. The part that allows obtaining information for RAG from URLs and the knowledge base is good.
What do you dislike about the product?
The UX isn't intuitive for configuring the knowledge base interface. The AI conversational agent is very 'black box/gray box', making it difficult to configure it with specific intentionality, as it only responds based on the given knowledge base.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us manage chats with a conversational agent and reduces the need for human responses to FAQs, as we don't have enough people to answer chats 24/7.