Service Hub Professional
HubSpotReviews from AWS customer
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Best value in the marketplace!
What do you like best about the product?
HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!
What do you dislike about the product?
Some of the analytics metrics around response time could be improved.
What problems is the product solving and how is that benefiting you?
We went from tracking support tickets in an Excel spreadsheet to tracking our customer journey in one location on HubSpot. This has been HUGE for us!
Recommendations to others considering the product:
Take advantage of the implementation coach and training resources - well worth the cost!
Love HubSpot
What do you like best about the product?
Very thorough. Follow a transaction from the very first Contact until you are done with the job
What do you dislike about the product?
I don't dislike anything with HubSpot. I think the whole application is great
What problems is the product solving and how is that benefiting you?
Keeping track of employee progress to see whether they follow through with a lead or not
Very insightful tool
What do you like best about the product?
i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post
What do you dislike about the product?
we have our own knowledge base which is a little outdated. We are not sure if it can integrate to that knowledge base system yet
What problems is the product solving and how is that benefiting you?
get to know our customers better and provider more customer centric services
Project manager review
What do you like best about the product?
Gives a one stop area to view and mangage
What do you dislike about the product?
Finding old tickets can be tricky to get your head round
What problems is the product solving and how is that benefiting you?
Client services support
HubSpot does service well
What do you like best about the product?
HubSpot Service is always fast and reliable.
What do you dislike about the product?
Nothing. Never had a bad experience with Service Hub!
What problems is the product solving and how is that benefiting you?
I am able to get back to work quickly and the problem they have solved usually makes my work more efficient.
Lots of things needs to be improved before it goes public.
What do you like best about the product?
The customer support team is frankly one of the best. Very cheerful and very friendly and most importantly, they take matters into their own hands and try resolving it like a true professional in every possible way. Kudos to them, especially Mengting, Brenda and the dude Casper!
What do you dislike about the product?
Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not happen depending on the upvotes in their forum. This is bad
What problems is the product solving and how is that benefiting you?
Benefits and the USP of Hubspot service hub is their level of integration and all user data in one place. This frankly is great and helps us a lot.
Recommendations to others considering the product:
At the moment, you can skip but come back in say 6 months when their system would be top notch!
HubSpot good or bad?
What do you like best about the product?
I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea and help me snowball it into something terrific.
What do you dislike about the product?
The only problem I have had thus far is waiting to talk with an expert about my problem. Sometimes the wait times and availability is inconveniencing me.
What problems is the product solving and how is that benefiting you?
The benefits of using hub spot service hub is that the recommendations and recognition I get by using what they set up is something I would not be able to do on my own.
Recommendations to others considering the product:
Just do your research and make sure that this product fits your needs. Please keep in mind if you were a brand new user or somebody that’s very familiar with making a firm decision for your company.
Easy to setup on wordpress websites
What do you like best about the product?
I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.
What do you dislike about the product?
I recently noticed that the email screen signup invitation is popping up too soon and setting up to appear on exit is not working on most WP themes.
What problems is the product solving and how is that benefiting you?
Syncing with mailchimp to build up mailing lists is the major benefit for my clients
Has Saved Time and Energy
What do you like best about the product?
I love how user friendly HubSpot has been for our Customer Success Team. It is very easy to log phone calls, emails, and notes in the system where everyone can see what has been going on with our customers.
What do you dislike about the product?
I do not like how a company can be created when that company already has a file. For instance, when I go to make a new contact and it has an email the same as another contact, HubSpot doesn't allow me to create the new one. I wish that was the same for companies so that we don't have a handful of the same company.
What problems is the product solving and how is that benefiting you?
We are able to keep track of the success of our customers much more efficiently. It has really kept us as Customer Success Managers in check to make sure that we are in fact contacting our customers on a regular basis and not letting them slip t
Recommendations to others considering the product:
I would definitely recommend this software to anyone who is in need of something to keep track of customer support. It's a great way for your team to see what has been done for customers and what could still be improved upon.
Love Hubspot
What do you like best about the product?
it's easy to use- much easier than our previous agency management system
What do you dislike about the product?
can only work in 1 ticket at a time in the insurance office it's usually very busy with multiple things going on at one. I would like to be able to make notes on more than 1 ticket at a time.
What problems is the product solving and how is that benefiting you?
easy to keep up with production as well as service calls
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