Service Hub Professional
HubSpotReviews from AWS customer
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Hubspot User for Life!
What do you like best about the product?
I am a big fan of Hubspot - so much so that I have often thought "I wonder what it is like to be a part of this organization!" I enjoy finding new tools and features or even reports. The service hub does it all! I can't see myself switching to another platform.
What do you dislike about the product?
Not everything is as intuitive as it could be. I do find myself having to reach out to the support team for clarity. Once I understand a process, I never have an issue. It is almost as if you have to understand the inner workings, rules, and workarounds before you can reap the full benefits of this amazing platform.
What problems is the product solving and how is that benefiting you?
Hubspot Service helps us track and measure our success. The dashboard integration meets my reporting needs and captures insights that we had not known was needed!
Easy to navigate and integrates well with the contact system.
What do you like best about the product?
The layout of the information pane and the sorting system when using the columns instead of the list make it much cleaner, i like being able to filter everything i see and sort it how i want, not just use a default drop in method
What do you dislike about the product?
While im working a ticket and send an email then mark it closed it, automatically opens it back up into waiting on contact instead of staying closed. when working through many tickets this can add up fast and not truly be waiting on contact.
What problems is the product solving and how is that benefiting you?
I am still fairly new to using HubSpot (only since mid March) but before HubSpot came along it sounds like there were a lot of issues with contacts not being connected to tickets and bore a lot of miscommunications.
It’s a great product, very helpful in service and staying organized.
What do you like best about the product?
I loved the integration of tickets and being able to see my team members also viewing the different tickets.
What do you dislike about the product?
I would change how difficult it can be to tell who's working on which ticket. For example,, if someone is typing out an email, it would be great if other people could see them typing out as well.
What problems is the product solving and how is that benefiting you?
It is used for our customer service and how well we can help our customers is enhanced by the product.
Simple/Free CRM with Large paid upside!
What do you like best about the product?
Great integration options. Ez market email management.
What do you dislike about the product?
Admin settings navigation could still use improvement but overall gotten used to it.
What problems is the product solving and how is that benefiting you?
Combines communication for my teams. Allows tracking from deal origination to service and beyond. I also love the recently added customer portal!
Data sync and Knowledge Base
What do you like best about the product?
Using it to host our knowledge base and has been great so far! Makes it easy to set up. Also great compatibility with Vitally! Seems to be great for our sales team and finance team too.
What do you dislike about the product?
There is a big learning curve as HubSpot is hugely complex because it is highly customizable. Knowledge Base is also new so for now limited but cant wait for new features to be implemented.
What problems is the product solving and how is that benefiting you?
Implemented a self-service knowledge base and customer portal so our team can move away from corresponsive emails to a ticket tracking system for issues from customers.
HubSpot is a great CRM! I would recommend it to anyone wanting a great CRM for their business.
What do you like best about the product?
I like how easy it is to navigate. I also like the training that was provided to me when first getting started
What do you dislike about the product?
The worst part about HubSpot is not being able to take an "older ticket" that someone responded to about a different issue and have the HubSpot service make a new ticket. Instead, it opens up the older ticket, affecting our data and ticket times to close. We cannot fix this and has been an issue for other companies.
What problems is the product solving and how is that benefiting you?
We use HubSpot to solve all of our client's problems. We also use it for outreach, communication, and keeping track of our member's information.
Makes assisting customers a breeze
What do you like best about the product?
I love how user friendly it is and how easy it si to navigate.
What do you dislike about the product?
Nothing I can think of, I've really been enjoying it thus far.
What problems is the product solving and how is that benefiting you?
It's very easy to organize cases and I also love the reminders which remind me to respond to incoming cases. The Live Chat feature is great too because it helps our customers reach us.
A tremendous resource for start ups
What do you like best about the product?
The integrations within make it easy to find everything you need in one place.
What do you dislike about the product?
I wish the reporting was a little better for the sales side of BDR roles
What problems is the product solving and how is that benefiting you?
It helps us solve our customer success process and automating that to stay in youch with more clients.
Very User-friendly and excellent subcriber support
What do you like best about the product?
HS (Hubspot) is far more user friendly than Salesforce and has far better support service as well.
What do you dislike about the product?
There are some limitations to the volume of data that can be accessed, but that is more related to the subscription we have, not the product itself.
What problems is the product solving and how is that benefiting you?
The most useful, to me, is tracking service tickets and utilizing tasks.
Super Easy for our Team
What do you like best about the product?
It is intuitive for our small but growing team - we value efficiency and simplicity and this provides both!
What do you dislike about the product?
There could be a few more instructional videos or an easier "onboarding wizard" to help people who are new to the team.
What problems is the product solving and how is that benefiting you?
It makes it easier for us to answer client questions in a timely manner - I like that it allows us to quickly respond to tickets and see reporting easily.
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