Meltwater Suite - Canada
MeltwaterReviews from AWS customer
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An innovative tool with a very knowledgeable team
What do you like best about the product?
- The useability of the platform
- How in-depth the features are
- The incredible customer service and people like Cameron Sarch, who are always available to answer your questions - whether big or small
- How in-depth the features are
- The incredible customer service and people like Cameron Sarch, who are always available to answer your questions - whether big or small
What do you dislike about the product?
There are a couple features in the media relations section that could use some work. In particular, when it comes to the newsletter feature. Rather than only allowing us to send articles we explore and analyze, it would be great to have a way to send a basic newsletter (such as something you see on MailChimp or Constant Contact) to our stakeholders. That way we don't need to use multiple platforms and can have everything on one.
What problems is the product solving and how is that benefiting you?
In my role specifically, it is helping me monitor keywords in the news world so that I can find where our organization lives within the media and if we are mentioned/what important topics are being talked about.
I use meltwater mostly for social media scheduling, tracking and engagement.
What do you like best about the product?
What I like best about Meltwater is the ability to tag posts and overall organize our content so that our ability to track and measure is very easy. I've also appreciated the more recent built in tool of AI for caption building, and how many options there are within that tool.
What do you dislike about the product?
Unfotunately I find it difficult to tag other people and/or businesses directly in my posts in meltwater. I'm not sure why this is (and this is likely something I need to bring up with our rep) but more often than not I am needing to tag a partner or person in our social posts, and am unable to retrieve the correct account I'm looking. Thus leaving me to post the without and then needing to edit the post and tag the necessary accounts manually through each social app.
What problems is the product solving and how is that benefiting you?
Meltwater has allowed us to really get ahead with our social calendar, whilst allowing me to analyze our social performance all in one home. With this elevated sense of efficiency and for lack of a better word - view, we've been able to really elevate our quality and quantity of content and have seen a pretty great increase in our social enagagement and following.
Good comprehensive solution for media monitoring and posting on social
What do you like best about the product?
Being able to program posts on social and do all social accounts at once. Excellent reach for media monitoring. Good customer service. A lot of options for customization.
What do you dislike about the product?
Sometimes the programming features are a bit fiddly, but they solve issues quickly. They can be expensive for everything. Competitive on most things, but given the services decent value.
What problems is the product solving and how is that benefiting you?
Staying on top of what's going on in the world, what people are saying about us, what impact our initiaves is having but also whether our comms/pr steageies are working. Helps with reporting to my colleagues on the Executive Team.
I think this is a really convinient and comprehensive platforms for all our social needs.
What do you like best about the product?
The ability to schedule all kinds of content and personalize it as needed.
What do you dislike about the product?
there are a lot of glitches in posting and analytics sometimes.
What problems is the product solving and how is that benefiting you?
being able to summarize analyses and schedule social.
Very positive
What do you like best about the product?
The user interface is intuative and once you use it enough times, it's very easy to find what you are looking for.
What do you dislike about the product?
I think that Meltwater could add more features without significantly increasing the pricing.
What problems is the product solving and how is that benefiting you?
It is exremely helpful in media monitoring and social media reporting
Satisfied
What do you like best about the product?
It is user friendly and visually pleasing.
What do you dislike about the product?
Sometimes it does not pick up articles right away and sometimes it stops allowing you to tag
What problems is the product solving and how is that benefiting you?
Having the agent available in chat.
Jake Shereck review
What do you like best about the product?
Easy to publish content. Social listening is a great feature as well
What do you dislike about the product?
UI is clunky and can be slow. Reporting could be fleshed out more (similar to Sprout Social)
What problems is the product solving and how is that benefiting you?
Simple and efficient content publishing
Meltwater insights help me to my job better!
What do you like best about the product?
Meltwater is the first place I go to every morning when I log in for the day. At a quick glance, I can be up to date on all my business and industry mentions and updates, while gaining valuable insights that can help me curate the best and most engaging content for Malbek’s audience.
What do you dislike about the product?
There are so many features to take advantage of which may seem overwhelming. But their great customer service team always checks in to make sure we are making the most of Meltwater.
What problems is the product solving and how is that benefiting you?
It is helping us to gain insights that enable us to create and customize our content appropriately.
Meltwater Review
What do you like best about the product?
I like that you can tag other accounts in the Engage feature. It makes the job of a social media manager easier. It would be great if all platforms allowed Meltwater to do this.
What do you dislike about the product?
The Engage feature could use more upgrades to its capabilities like tagging other accounts across platforms, making sure emojis are updated, and really refining the end-to-end experience of posting and scheduling content for multiple platforms on Meltwater without having to manually do it for each account.
What problems is the product solving and how is that benefiting you?
It's the ability to handle all public relations needs in one space. It's great having an all-in-one software that can minimize the amount of training when building teams.
a robust platform with lots to offer, but unreliable
What do you like best about the product?
Meltwater has pretty much all the bases covered when it comes to digital marketing, from social media posts to marklet monitoring, it truly is all there. it has all of the same featuresd as the other industry leaders in this area.
What do you dislike about the product?
I find that the interface is not the clearest and have found the platform to be unreliable with social accounts losing their connections regularly and the ability to see comments not working.
What problems is the product solving and how is that benefiting you?
The only problem it has really solved for us is the scheduling and posting of social media posts., although we are questioning wether we should be changing to someone else as it feels like we are paying an awful lot for what we are actually getting/using.
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