Meltwater Suite - Canada
MeltwaterReviews from AWS customer
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Streamlined Social Monitoring with Stellar Support
What do you like best about the product?
I love Meltwater for its ability to keep our multiple brand CPG company organized under one roof, which allows me to view everything in one unified platform. This usability aspect significantly eases social monitoring and planning tasks. I appreciate the user-friendliness of the platform, which enhances my overall experience and efficiency. Additionally, having a dedicated customer success manager ready to assist at any point is a major advantage, providing reassurance and support whenever needed. I find the Engage and Explore features particularly valuable, as they enable me to anticipate upcoming content on our social platforms and keep track of circulated news and PR on a weekly basis. The initial setup of Meltwater was straightforward and smooth, making the transition seamless for our team.
What do you dislike about the product?
I wish Meltwater's Engage had a story function. I would like to be able to schedule stories ahead of time.
What problems is the product solving and how is that benefiting you?
Meltwater keeps our multiple brand CPG company organized by consolidating everything in one platform, enhancing social monitoring and planning. It's user-friendly, and customer support is readily available, which helps streamline our operations.
Comprehensive Social Media Management with Proactive Support
What do you like best about the product?
I love that Meltwater provides everything I need in one place for managing my company’s social media accounts, allowing us to post, engage, and analyze all aspects seamlessly. I find it very easy to work with, which is a huge plus for my daily tasks. I also enjoy the ease of posting to multiple channels at one time, which significantly enhances our efficiency. The Meltwater team is very supportive and hands-on when solving problems, ensuring any issues we encounter are addressed promptly.
What do you dislike about the product?
I experience issues with connecting our accounts on Meltwater, which has been a persistent challenge. While the Meltwater team is very hands-on and tries to help solve our problems, the connection process remains complex, and I believe it could be simplified.
What problems is the product solving and how is that benefiting you?
I use Meltwater to streamline managing all social media needs in one place, allowing posting, engaging, and analyzing efficiently, and find it easy to use. However, connecting accounts is sometimes challenging.
Comprehensive Media Monitoring Made Effortless
What do you like best about the product?
What we value most about Meltwater is its ability to give us a comprehensive, real-time view of our media presence. Their platform allows us to easily track earned media mentions, monitor key conversations through customized keyword searches and social listening, and distribute press releases directly to targeted journalists. The ability to export clear, usable data for campaign, event, and reporting purposes is a major asset for our communications work.
What do you dislike about the product?
At this time, we don’t have any significant dislikes. Meltwater meets our needs well, and any minor adjustments we’ve required have been easy to manage within the platform.
What problems is the product solving and how is that benefiting you?
Meltwater helps us solve the challenge of staying on top of a fast-moving media landscape. By centralizing our media monitoring, social listening, and journalist outreach in one platform, we can quickly identify mentions of Advocis, track key issues, and understand the conversations shaping our industry. This supports better decision-making, more effective communications, and stronger reporting for our campaigns and events.
360° Media analytics
What do you like best about the product?
Their continuous drive to develope their products but also to stay customer centric and always providing additional help.
What do you dislike about the product?
Their media database coverage is not fully global.
What problems is the product solving and how is that benefiting you?
Meltwater easily gives you an overview of your media reach, also very good analytics of tonality etc.
Comprehensive Coverage with Outstanding Support
What do you like best about the product?
I greatly appreciate the customer service provided by our account advisors at Meltwater, as they always help us with everything we need. This constant and effective assistance is invaluable for our use of the platform, as it ensures that we can resolve any problem or question that arises quickly and efficiently. Additionally, we decided to switch to Meltwater because of its wide range of services, which better suits our needs compared to the previous product we used.
What do you dislike about the product?
I experienced limitations with the Meltwater API, which restricts the efficient use of the platform. Additionally, the structure for expanding queries could be improved. It would be advantageous to be able to contract them individually, instead of being forced to acquire them in packages, which limits flexibility in adapting to specific needs.
What problems is the product solving and how is that benefiting you?
I use Meltwater for social listening and media for our clients, better fitting our service coverage needs.
Meltwater: Streamlined Analytics and Content Oversight with Some Quirks
What do you like best about the product?
Meltwater has been an invaluable tool for me and my team. Its monitoring capabilities are top-notch, the way it displays data is clear, visually intuitive, and makes it easy to spot trends quickly. I love how I can dive into the analytics and gain actionable insights that directly inform strategy development. The reporting features are equally impressive, allowing me to generate detailed reports that support decision-making and showcase results to stakeholders.
The publishing platform is another highlight. It streamlines community management in a way that makes both my life and my client’s life easier. My clients can easily review and approve content, and the platform provides detailed performance data for every post, so we can continually optimize our approach. This visibility builds trust and confidence with clients while keeping campaigns on track.
Additionally, the digest report functionality is a game-changer. I can receive condensed, high-value summaries of relevant insights and trends, saving time while staying fully informed. Overall, Meltwater combines powerful monitoring, insightful analytics, and practical publishing tools in one platform. It’s helped me work smarter, make data-driven decisions, and manage content with confidence. I highly recommend it to anyone looking to elevate their media monitoring and community management efforts.
The publishing platform is another highlight. It streamlines community management in a way that makes both my life and my client’s life easier. My clients can easily review and approve content, and the platform provides detailed performance data for every post, so we can continually optimize our approach. This visibility builds trust and confidence with clients while keeping campaigns on track.
Additionally, the digest report functionality is a game-changer. I can receive condensed, high-value summaries of relevant insights and trends, saving time while staying fully informed. Overall, Meltwater combines powerful monitoring, insightful analytics, and practical publishing tools in one platform. It’s helped me work smarter, make data-driven decisions, and manage content with confidence. I highly recommend it to anyone looking to elevate their media monitoring and community management efforts.
What do you dislike about the product?
I’ve been using Meltwater extensively, and there’s a lot to love about the platform. The monitoring features are excellent, data is displayed clearly, making it easy to analyze trends and uncover actionable insights. Their reporting and insight tools are invaluable for strategy development, helping me make informed decisions quickly. I also really appreciate the publishing platform for community management: my clients can review and approve content easily, and the performance data for each post is detailed and helpful. The digest reports are another standout feature, giving me concise summaries that save time while keeping me informed.
That said, there are a few limitations. To get a full 360° view, you often have to navigate multiple sections of the platform, which can be a bit cumbersome. The publishing platform sometimes rejects content due to sizing issues even when the files are correct. Additionally, not all social media platforms are fully tracked, meaning some data must be gathered natively. Alerts can also be inconsistent; for example, I set up one to monitor a crisis, but it ended up sending information about everything except my specific query, which required me to handle it manually.
Overall, Meltwater is a powerful tool that streamlines monitoring, reporting, and content management, but it has some quirks that users should be aware of. Despite these minor drawbacks, I still find it incredibly valuable for analyzing trends, supporting strategy, and managing client content effectively.
That said, there are a few limitations. To get a full 360° view, you often have to navigate multiple sections of the platform, which can be a bit cumbersome. The publishing platform sometimes rejects content due to sizing issues even when the files are correct. Additionally, not all social media platforms are fully tracked, meaning some data must be gathered natively. Alerts can also be inconsistent; for example, I set up one to monitor a crisis, but it ended up sending information about everything except my specific query, which required me to handle it manually.
Overall, Meltwater is a powerful tool that streamlines monitoring, reporting, and content management, but it has some quirks that users should be aware of. Despite these minor drawbacks, I still find it incredibly valuable for analyzing trends, supporting strategy, and managing client content effectively.
What problems is the product solving and how is that benefiting you?
Meltwater is solving several key challenges that are central to my work in digital marketing and client content management. First, it consolidates monitoring data from multiple sources, making it easier to analyze trends and track conversations about brands, campaigns, or industry topics. This helps me identify opportunities and insights quickly, allowing for more informed strategy development.
Second, the platform supports content publishing and community management. By providing a space where clients can review and approve posts, and where I can track performance metrics for each piece of content, Meltwater simplifies client communication, ensures accountability, and helps optimize engagement.
Finally, the digest report functionality and reporting tools save significant time while keeping me updated with relevant trends and metrics. Overall, Meltwater allows me to work more efficiently, make data-driven decisions, and deliver measurable value to my clients, even though some manual effort is still required for full coverage and alert accuracy.
Second, the platform supports content publishing and community management. By providing a space where clients can review and approve posts, and where I can track performance metrics for each piece of content, Meltwater simplifies client communication, ensures accountability, and helps optimize engagement.
Finally, the digest report functionality and reporting tools save significant time while keeping me updated with relevant trends and metrics. Overall, Meltwater allows me to work more efficiently, make data-driven decisions, and deliver measurable value to my clients, even though some manual effort is still required for full coverage and alert accuracy.
Precise information provision with potential for improvement
What do you like best about the product?
I appreciate the design of Meltwater and how the headlines are structured. The quality of the topics compiled for us has improved over the years, enriching our collaboration with Meltwater. I find the customized information that Meltwater provides very helpful, as it saves us a lot of effort. Despite the intensive initial setup, I find the process logical and well thought out.
What do you dislike about the product?
I find it problematic that changes at Meltwater can only be made manually, which is certainly time-consuming.
What problems is the product solving and how is that benefiting you?
Meltwater provides us with customized information that we would have to collect ourselves. This saves time and delivers high-quality content for our newsletter.
User-Friendly Interface, But Data Accuracy Needs Improvement
What do you like best about the product?
It is easy to use and our contact person answers really quickly
What do you dislike about the product?
The numbers in Klear are off on a daily basis. It is not always klear where the numbers come from.
What problems is the product solving and how is that benefiting you?
I use it to find influencers, track campaigns and see the demographics of the influencers
All Accounts Managed Seamlessly in One Place
What do you like best about the product?
All accounts can be handled in a pne place.
What do you dislike about the product?
Mobile use could be better. Cant use same as laptop.
What problems is the product solving and how is that benefiting you?
Moderate and report
Intuitive Platform with Powerful Real-Time Insights
What do you like best about the product?
The platform is intuitive, the reporting is clean, and the real-time monitoring saves me hours of manual work. It helps me understand conversations around my clients brands, track competitors, and uncover opportunities for my clients. I also appreciate all the ongoing training, and Samuel is amazing to work with and always helps out at the 27th hour.
What do you dislike about the product?
Nothing I can think of currently. Everything to date has been great.
What problems is the product solving and how is that benefiting you?
It gives me fast, reliable insights that help me stay ahead of trends and make smarter decisions. Overall, Meltwater has become an essential tool in how I plan, analyse, and communicate.
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