Outreach Sales Execution Platform
OutreachExternal reviews
3,533 reviews
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Great tool, lots of options
What do you like best about the product?
I love being able to sequence many people and pre-schedule emails. The auto-fill option makes my life much easier. Outreach also does a good job of prioritizing tasks within my 360 view, it really knows who I should focus on contacting.
What do you dislike about the product?
The only annoying thing I have found so far is that there is no back button within outreach, so often you click back to "prospects" or whatever and you start at zero, particularly within the Salesforce extension. An Outreach specific back button would be wonderful!
What problems is the product solving and how is that benefiting you?
The business problem is not being able to email enough people quickly with personalized, information messages, but Outreach solves that.
Recommendations to others considering the product:
I'm not sure what else is out there, but Outreach seems like a top-notch communication solution.
Great Product!
What do you like best about the product?
I really enjoy being able to create custom sequences that have landed many different prospects in my field of Leads. Thanks to Outreach for creating such an easy to use product.
What do you dislike about the product?
There really isn't anything that I dislike about this product.
What problems is the product solving and how is that benefiting you?
I have realized how many different individuals I could reach in my line of work through Outreach because of its reuse capabilities.
Outreach is awesome.
What do you like best about the product?
It's intuitive to use and the functionalities Outreach comes with are really great.
What do you dislike about the product?
The cost... but I guess that's what you have to pay for an enterprise-level solution.
What problems is the product solving and how is that benefiting you?
We can do the work of many with just a few.
Outreach has helped me achieve the volume of emails that I need without compromising quality.
What do you like best about the product?
I like that you can personalize emails per name, company, geo, and any other customer input.
What do you dislike about the product?
I dislike that Outreach doesn't always recognize bad data (like accidentally sending 200 emails to someone with the same name). I know that these kinds of details should be left up to the sender, but I think it would be helpful for Outreach to have some better error filters.
What problems is the product solving and how is that benefiting you?
I'm solving for efficiency of time, and I've realized many benefits with outreach. I'm able to email hundreds of people while still personalizing the content, and I've seen some good results.
Recommendations to others considering the product:
Spend time learning the ins and outs of the different functions.
I use it in my day to day in business development
What do you like best about the product?
I enjoy that it helps organize your day/workflow. Gives you the ability to send out personalized content, but at a larger scale. It gives you ability to send in certain triggers or pieces of information that are most applicable to the person you're prospecting.
What do you dislike about the product?
being able to track opportunities more clearly would be beneficial
What problems is the product solving and how is that benefiting you?
Higher volume of work for the business development team
Worked daily with this product over multiple months.
What do you like best about the product?
Easy navigation tools and reporting options. Very easy to run without much need for training. The support staff is excellent.
What do you dislike about the product?
Some of the functionality I needed was not yet an option. Mainly around creating variable emails within a single campaign type.
What problems is the product solving and how is that benefiting you?
Business development issues and best processes around creating qualified leads.
Recommendations to others considering the product:
Great options and gives you what you need without unnecessary bells and whistles.
Has helped my sales team be more productive and close more business!
What do you like best about the product?
It has given my sales team a place to stay more organized and has allowed them to free up time to focus on what is high priority without letting it fall through the cracks. In our industry, timing is everything and communication is all through email so this has allowed us to get better emails created and going out to the right people at the right times. It has also made them think smarter with the emails they are sending since now we gain more insights on what is being opened and what is not. There was no way we could have our reps doing the volume of outreach without this tool, but with more sales and more/better opportunities.
What do you dislike about the product?
Awaiting on the Outlook integration (which I know they are ALL over right now) but until that is finished, my reps are still bouncing a bit back and forth b/t their inboxes and Outreach. Same goes with Salesforce and Opportunities, but hopefully both will be taken care of soon!
Better metrics in calculating ROI but maybe that will come with any opportunity management capabilities.
Better metrics in calculating ROI but maybe that will come with any opportunity management capabilities.
What problems is the product solving and how is that benefiting you?
Losing business based on not reaching out at the right times and to the wrong people. Letting good business fall through the cracks due to time management and overall bandwidth. Overall organization and productivity.
Recommendations to others considering the product:
Having either an Outreach implementation team or in an house Salesforce admin (if utilizing) will help with getting the product up and running easily. Watch their videos and join their University - very short but concise and clear. Helped both myself implement for my team but also made a requirement for my users to watch which I reference a lot with questions.
If you primary Outreach to potential (or existing) business is through email, this product does the job and very well. The UI is easy for users to navigate and not get frustrated and simple to utilize for even those senior reps not looking for change.
If you primary Outreach to potential (or existing) business is through email, this product does the job and very well. The UI is easy for users to navigate and not get frustrated and simple to utilize for even those senior reps not looking for change.
Easily the best outbound sales engine
What do you like best about the product?
Sequence analytics is really top notch. Being able to iterate each message is very powerful for a outbound sales team that relies heavily on emails. The ability to mix in call tasks and generic tasks just makes it such a well rounded tool to work out of.
What do you dislike about the product?
Open and click tracking leave a lot to be desired.
What problems is the product solving and how is that benefiting you?
Scaling an outbound sales engine. We have been able to drastically improve ramp time for new reps by having a system that shows the history of emails and their effectiveness (open rates, click rates, reply rates)
LOVE Outreach
What do you like best about the product?
I LOVE the personal feel that Outreach provides to customers.
What do you dislike about the product?
Max sends per hour. Annoys me how slow the emails send sometimes.
What problems is the product solving and how is that benefiting you?
Getting in the door of new companies
Recommendations to others considering the product:
I LOVE OUtreach. Amazing product for prospecting
Excellent Customer Service
What do you like best about the product?
Adam Pifer is an incredible account manager. Very knowledgeable, flexible with time even with a very full schedule, delightful personality.
What do you dislike about the product?
Since I can't submit without filling out this field, I'm going to say I don't like that...
What problems is the product solving and how is that benefiting you?
We have a very unique business model, and our account manager has done everything he could to help us actualize it with this tool.
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