Outreach Sales Execution Platform
OutreachExternal reviews
3,525 reviews
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Automation Made Easy, Yet Salesforce Sync Needs Work
What do you like best about the product?
I use Outreach for trigger sequencing, which helps with integration for lead generation tools like Invoca and Influ2. I appreciate that sequences are automated, making automation easier. I also like the automated emailing feature for sales reps and its integration with our CRM platform, Salesforce.
What do you dislike about the product?
Sometimes it does not sync well with Salesforce. The calls don't get synced to Salesforce, which is the issue we're still working on even with Outreach support's help.
What problems is the product solving and how is that benefiting you?
I use Outreach for automated sequencing, integrating with tools like Salesforce, Invoca, and Influ2 to create leads. It automates emails and sequences, simplifying the process for sales reps and enhances CRM integration.
Easy to Use, User-Friendly, and Seamlessly Connects to CRM
What do you like best about the product?
Easy to use and super user friendly plus it seamlessly connects to CRM
What do you dislike about the product?
no auto dialer available plus the limit to use/ generate new numbers limits outreach to be more efficient.
What problems is the product solving and how is that benefiting you?
complete campaign management by multiple avenues for outreach like automated email and calling in a single sequence. Plus it records the call for easier tracking and reference
Streamlined Outreach with Seamless Integration
What do you like best about the product?
I use Outreach for sequences in customer outreach and it helps me save time and keeps me structured. I like the ability to create new sequences and connect it with Nooks, as it allows me to work seamlessly because both systems are connected. It was pretty easy to set up Outreach.
What do you dislike about the product?
I think the exporting from Salesforce could be a little better, in terms of updating company names when individuals move to a new company.
What problems is the product solving and how is that benefiting you?
I use Outreach for sequences in customer outreach, saving time and keeping me structured. It works seamlessly with Nooks, enhancing workflow.
Saves Time and Keeps Outreach Organized, but Has a Steep Learning Curve
What do you like best about the product?
I like that Outreach keeps everything organized in one place and saves time with automation. It makes follow-ups easier and helps me stay on top of communication and pipeline activity.
What do you dislike about the product?
A common dislike about Outreach is that it can feel a bit complex to learn at first, especially if you only need the basics. Some users also find the interface a little overwhelming because there are so many features and settings.
What problems is the product solving and how is that benefiting you?
Outreach solves the problem of managing prospecting, follow-ups, and communication across multiple channels in one place. It benefits me by saving time, keeping work organized, and making it easier to stay consistent and productive.
Streamlined Prospecting with Seamless CRM Integration
What do you like best about the product?
I like that Outreach integrates with our CRM, allowing me to easily put most prospects into a sequence. It's easy to send follow-up emails automatically once the prospect is in the sequence. I find it convenient that when someone replies, the sequence stops, so I can manually reach out to the prospect. Sending follow-up and generic emails makes my life easier.
What do you dislike about the product?
I would say for the pre-established name on the accounts, once you already have that in your CRM record through a specific partner, Outreach doesn't recognize that and includes the partner name on the email, and that is a bit annoying. An AI integration with the CRM to pull the correct account name would be nice, as of now I need to go to ChatGPT or other AI tools to help me and then paste on the Outreach.
What problems is the product solving and how is that benefiting you?
I use Outreach to easily send follow-up emails automatically, integrate with our CRM, and manage prospect sequences. It pauses sequences for manual outreach if someone replies, making my workflow easier.
Effective Campaign & Reporting Tool, Needs Autodialer Improvement
What do you like best about the product?
I really like Outreach's campaign creation feature because it helps me maintain and keep records of every activity while reducing manual work like dialing contacts one by one. I appreciate the reporting part, with its user-friendly dashboard that allows me to track every activity easily. The feature that lets me trace all the activity made on a contact is also quite helpful. Its AI agents are superb and save time upfront during campaign creation while the reporting and dashboards ensure that time is spent effectively by guiding better outreach decisions.
What do you dislike about the product?
The autodialer part could be improved, as we have to manually enter dispositions for each call that we make. If it could be automated, it would be great.
What problems is the product solving and how is that benefiting you?
Outreach automates my campaigns, solves manual dialing, and records calls, letting me track outreach without being aggressive. The user-friendly dashboard and reporting guide effective decisions, saving time and improving contact traceability.
Intuitive, Easy-to-Navigate UI Makes Note-Taking Effortless
What do you like best about the product?
The UI/UX is really good—it's easy to navigate, and taking notes feels simple and straightforward.
What do you dislike about the product?
We can’t dial multiple people at once like a dialer, and we need to pay for a dialer separately.
What problems is the product solving and how is that benefiting you?
Business outreach—sales, marketing, and support.
All-in-One Sales Workflow, but Dialing Features Limit Calling Efficiency
What do you like best about the product?
What I like most about Outreach is how it brings the entire sales workflow into one place. It makes it easier to manage outreach, follow-ups, and the pipeline efficiently, without having to rely on multiple tools.
What do you dislike about the product?
What I dislike about Outreach is that its dialing capabilities are limited compared to dedicated dialers. It doesn’t offer true parallel dialing, which reduces calling efficiency at scale.
There’s also no strong auto disposition feature, so a lot of call logging and updates still require manual effort. Additionally, needing to purchase and manage multiple numbers separately can be inconvenient.
Overall, while Outreach is great for sequencing and workflow management, it lacks some of the advanced dialing features needed for high-volume outbound calling.
There’s also no strong auto disposition feature, so a lot of call logging and updates still require manual effort. Additionally, needing to purchase and manage multiple numbers separately can be inconvenient.
Overall, while Outreach is great for sequencing and workflow management, it lacks some of the advanced dialing features needed for high-volume outbound calling.
What problems is the product solving and how is that benefiting you?
Outreach solves the problem of inconsistent and manual follow-ups by enabling structured sequences. It helps automate outreach across emails, calls, and tasks, ensuring no prospect is missed and every follow-up happens on time.
This benefits me by making it easy to create and manage sequences, stay organized, and maintain consistent engagement with prospects, ultimately helping me build pipeline more efficiently with less manual effort.
This benefits me by making it easy to create and manage sequences, stay organized, and maintain consistent engagement with prospects, ultimately helping me build pipeline more efficiently with less manual effort.
Innovative AI, but concerns about the impact on human lead workflows
What do you like best about the product?
What I like best about Outreach is that, I appreciate the innovation relative to AI and the systems by which it is able to abridge for more productive outcomes.
What do you dislike about the product?
What I dislike about Outreach, as with many platforms that provide these streamlines services, is my consistent concern about what their presence means for human lead workflows.
What problems is the product solving and how is that benefiting you?
Outreach is solving the problem of knowing whether or not an AI assistant is actual, factual and ethically utilized.
Powerful Sales Engagement with Outstanding Mobile Experience
What do you like best about the product?
I appreciate having Outreach for its ability to dial out and the mobile experience, which is much better than some of the competitors. Running an international team, it was really helpful knowing that my reps in England and Germany could call with no issues. The data insights were really rich and didn't require deep CRM integration. Building a predictable sales engine was important, and the data insights showed how many dials on average it took to make a connect and how many connects led to a meeting, which helped manage headcount. The mobile experience is great as I spend a lot of time out and about, and I can easily hop on the Outreach app to get those rich insights in real-time. Additionally, the initial setup was really easy. The team was very supportive and hands-on, and the solution itself isn't complicated, making it very easy to navigate, which is important for our geographically dispersed team with different levels of sales engagement experience.
What do you dislike about the product?
Yeah. I mean, for me, it was primarily just the cost. So for a large multinational organization, the cost was okay. But as you move into smaller headcount organizations, it was just too expensive.
What problems is the product solving and how is that benefiting you?
I use Outreach for managing pipe generation and deal progression. It helps my team dial out seamlessly and provides rich data insights without deep CRM integration, which is great for tracking sales metrics on the go.
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