Outreach Sales Execution Platform
OutreachExternal reviews
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As important in sales as a phone
What do you like best about the product?
The ability to sequence prospects using variables to make the messaging more personalized. The options on when to send pieces of the sequence are top notch
What do you dislike about the product?
while the ability to automatically create a task is nice, sifting thru them can prove to be quite dificult
What problems is the product solving and how is that benefiting you?
reaching prospects who do not answer the phone
Recommendations to others considering the product:
definitely check it out if you're looking to add firepower to your sales prospecting
Great sales tool!
What do you like best about the product?
The ability to touch hundreds of prospects with targeted sequences increasing overall effectiveness and productivity! Keeps track of everything that needs to be done in a day/ week.
What do you dislike about the product?
Inbound dials to your bridge phone don't always allow the calls to come through or they drop. And when dialing extensions the dialpad is not always accurate (i.e. dialling 22 after getting a general line).
What problems is the product solving and how is that benefiting you?
Helps to solve the problem of reaching a busy and uncommunicative prospect by making touch points easy and automated.
Recommendations to others considering the product:
If you implement, really think about the long game with Outreach and how your business processes will work as you scale. It sucks having to go back and fix mistakes, so taking the time at the start is better.
Outreach for sales team of 10 people
What do you like best about the product?
Outreach is always introducing new and improved ways to use their system. It seems like these updates come weekly and continue to push their product offering forward.
It has a simple and intuitive interface that is easy to manipulate.
I would recommend the service to any sales team.
It has a simple and intuitive interface that is easy to manipulate.
I would recommend the service to any sales team.
What do you dislike about the product?
Sometimes the new updates seem to be duplicating existing services. It can be hard to keep up with the updates and make sure you are making the most of the solution.
What problems is the product solving and how is that benefiting you?
Automating our outbound email marketing to cold leads.
Outreach Review
What do you like best about the product?
Really like the simplicity of the platform. Also really enjoy the customer service support - if I have any questions or issues the CS team is incredibly responsive and more than willing to help with any situation that arises. They even send along screenshared GIFs as examples to help solve problems that come up.
What do you dislike about the product?
There are a couple of features that would be nice to have, including the ability to filter prospects by given characteristics. I believe now you can only fiter by tag, but having the ability to filter down further would be very beneficial.
What problems is the product solving and how is that benefiting you?
We are solving the issue that many small business owners have of finding affordable, on-demand finance professionals. Through Outreach, we've been able to target a large audience, and increase our footprint substantially. We've been able to reach a mass number of prospects through targeted drip campaigns, helping to grow our top line revenue.
Dynamic Email Tool For Prospects
What do you like best about the product?
Absolutely love using Outreach. It is the best way for me to see response and open rates for campaigns and helps me course correct any campaigns that I feel that I need to work on.
What do you dislike about the product?
A few times Outreach will loose sync with my inbox, so I will email/sequence a prospect that will see no touches or activity because it is waiting to resolve the sync. If I click retry it often times works, but I would love for it to auto resolve if possible in the future.
What problems is the product solving and how is that benefiting you?
This helps the workflow of my organization greatly. I can focus more on researching and less on crafting individualized emails.
Recommendations to others considering the product:
Understand the product before sequencing. It is important to fully grasp how Outreach is setup for your org (i.e. scheduling, prospect, finished rules, etc.)
Outreach has streamlined the way I select who to call and Shelbi has been a tremendous resource!
What do you like best about the product?
The fact that I'm no longer browsing Salesforce queues to find people to call. Outreach (with the proper implementation and configuration with our Marketing software) aggregates all the people I want to call into easy to go through tasks.
What do you dislike about the product?
The initial implementation was more difficult that I would have hoped for, but not because we didn't have great support from Shelbi, but because our internal Marketing system was not perfectly set up and created a Domino effect in how we used Outreach initially.
What problems is the product solving and how is that benefiting you?
Faster lead processing, faster qualification, and improved efficiency.
Recommendations to others considering the product:
Get it!
Best mail merge tool I've used
What do you like best about the product?
Outreach gives you real-time depth into all your data. Contacts are paused when they are out of office, your tasks (personal emails and calls) are forwarded to you, and there's many more. Comparing templates and seeing what's actually working has never been easier.
What do you dislike about the product?
Just like any software, you're always going to experience bugs and glitches. Outreach has a few, sometimes a bulk action may take longer than expected, but all around it's a great tool. Also, can take some time to fully integrate into salesforce, the way you like.
What problems is the product solving and how is that benefiting you?
Increasing sales. Outreach is letting me contact more people, on a personalized level. I learn what emails are connecting with prospects and doubling down.
Recommendations to others considering the product:
Better than Yesware and many other sales tools out there!
Mark Geaslen's Review
What do you like best about the product?
The personalized numbers for any area code. I love that you can see if someone has opened/read an email or not. The calling works perfectly. It is very easy to be organized with outreach.
What do you dislike about the product?
I have yet to find something wrong other than the occasional lag. Sometimes it will lag and not let me hang up the phone. It's great!
What problems is the product solving and how is that benefiting you?
Knowing the percentage of calls back. It is very easy to track back to a certain call and read any notes left. I love that you can see a day by day analysis of how I am performing.
Outreach.io - the only tool I've taken 10 mins out of my day this year to write a review for
What do you like best about the product?
Sequences - the ability to create an automated e-mail/phone campaigns, with custom fields and settings to make it tailored to each prospect.
What do you dislike about the product?
Tasks - it needs to be easier to complete tasks, some way to better prioritize so that they can be execute quicker (e.g. certain prospects should be HIGH VALUE)
What problems is the product solving and how is that benefiting you?
1) Taking less time to e-mail and reach out to more people 2) Making sure no prospect slips through the crack
*Outreach can improve on helping each user with #2
*Outreach can improve on helping each user with #2
Outreach: A Helping Hand To Our Business
What do you like best about the product?
The ability to automate correspondences in a controlled manner with a personalized message that is not received in a "span-like" manner.
What do you dislike about the product?
I have yet to identify a function of Outreach's Product or Service that I dislike.
What problems is the product solving and how is that benefiting you?
In today's world of recruiting, the ability to connect with qualified candidates in a timely manner to share details of an opportunity requires multiple touch points in a timely manner. Outreach allows me to automate email correspondences, a time-consuming aspect of my job, and focus my time and energy on the other touch points and technologies that require my attention.
Recommendations to others considering the product:
If you are in a position such as marketing, sales, recruiting, etc. that requires you to communicate with a high volume of contacts using multiple touch points, you might find that sending personalized emails to a target audience to be an arduous, but critical component to your day to day operations. Outreach allows you to personalize and automate targeted email messages regarding your product or service to a large target audience without taking time away from your other day to day activities.
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