Outreach Sales Execution Platform
OutreachExternal reviews
3,533 reviews
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Great way to keep track of tasks and communication campaigns
What do you like best about the product?
Interface is intuitively designed, variable allow for good customization.
What do you dislike about the product?
Navigation leaves something to be desired in terms of moving between sequence, prospects, and tasks.
What problems is the product solving and how is that benefiting you?
Cadence and consistency of communication.
Outreach saves me time, keeps me more organized, and makes sure that I don't lose important leads!
What do you like best about the product?
I like that I can set up many different sequences and that the emails sync with Salesforce
What do you dislike about the product?
I dislike that forwarded emails are not recognized by the system, so often times sequences don't stop if an email is replied to by a different person.
I also wish that I could receive a notification if a prospect finishes a sequence because they are unresponsive.
I also wish that I could receive a notification if a prospect finishes a sequence because they are unresponsive.
What problems is the product solving and how is that benefiting you?
I must keep track of hundres of investment leads, and Outreach has allowed me to keep the process organized so I don't accidentally miss an important lead by forgetting to followup with them.
Recommendations to others considering the product:
If you are using Outlook, make sure to ARCHIVE all your emails from prospects, NOT delete them. Otherwise the sequence will not stop!
Outreach for our Inside Sales team
What do you like best about the product?
I love the salesforce extension, it's a huge timesaver!
What do you dislike about the product?
I would like it if Outreach sent me a notification that the sequence is completed and reminded me to try a new contact or a different avenue
What problems is the product solving and how is that benefiting you?
Mass outreach! The sequences provide great touch points and make us seem persistent
Excellent tool for outbound sales emails
What do you like best about the product?
Outreach is very user friendly, with a solid interface that is intuitive and logical. The ease with which you can create sequences is really impressive. Also impressive is the flexibility of the sequences themselves, again being very intuitive to tailor to your exact needs.
I'm also a huge fan of the Outreach support team. If something does happen to go awry, they respond very quickly, professionally, and I've yet to have an issue that didn't get resolved within a 12 hour window.
I'm also a huge fan of the Outreach support team. If something does happen to go awry, they respond very quickly, professionally, and I've yet to have an issue that didn't get resolved within a 12 hour window.
What do you dislike about the product?
Occasionally there are some design kinks that irritate me, but overall I really like the tool. One thing I believe that would help increase productivity in using the tool to create and manage sequences would be hotkeys to navigate through the different tabs and screens. But that's nitpicking.
What problems is the product solving and how is that benefiting you?
We're using outreach to send and track emails that we use as our primary sales and product awareness communications. We're definitely brought customers on from using Outreach.
I am emailing a ton of people, super helpful for sending out mass emails and following up, etc.
What do you like best about the product?
Just takes a few clicks and your email is out. No filling in a certain name or company, outreach does it for you and saves you time.
What do you dislike about the product?
Somtimes Outreach doesn't pull everything from SalesForce and vice versa, sometimes I have to go in and change it in both. Wish that was easier to save me some time!
What problems is the product solving and how is that benefiting you?
Mass email campaigns, reaching out to as many people as possible and Outreach helps with that
Recommendations to others considering the product:
Definitely take advantage because it is a time saver, even for smaller companies
Great experience with Outreach
What do you like best about the product?
We used to spend hours and hours creating excel lists and performing mail mergers, Then going back into those files and deleting those who asked to be removed or adding notes on those who are interested. It took HOURS. Now, we just put it in outreach and it does all the dirty work. We also have multiple departments reaching out to the same contacts and its good have visibility into who is already been contacted recently.
What do you dislike about the product?
Occasionally a sequence will get paused and we won't really know why. We will go into the settings and unpause it, but this doesn't happen often and if you keep an eye out it's not much of a hassle.
What problems is the product solving and how is that benefiting you?
Solving our business problem of TIME. We were spending hours on cold leads that had little chance to convert and now that's all ultimately automated. I have more time to focus on bigger targets but my manager gets the satisfaction of knowing I am contacting everyone.
Recommendations to others considering the product:
Just give it a try if you are stuck in mailmerge hell.
Outreach is a great tool
What do you like best about the product?
I like being able to track clicks, links, opens, etc. on both an individual and a group by group basis. The ability to A/B test is also really great when trying to figure out which subject lines are most successful.
What do you dislike about the product?
There isn't a whole lot I don't like at this point about the tool.
What problems is the product solving and how is that benefiting you?
Maximizes my ability to send out mass communication from a "personal" perspective. Outreach takes care of all the tiny details so I can focus my prospecting on very targeted and thoughtful emails. It also expedites the process of reporting and analyzing numbers- allowing me to constantly better my prospecting techniques.
Recommendations to others considering the product:
Rely on support when you can. they do respond pretty quickly and try hard to be helpful.
Gets the Job Done
What do you like best about the product?
Love Outreach! Do not know what I would do without it. Setting sequences is a breeze.
What do you dislike about the product?
It can be a little buggy at times. Especially when setting dates for sending emails.
What problems is the product solving and how is that benefiting you?
Following up at the right time(s) and not forgetting critical touch points with prospects and clients.
A MUST if you do Outbound Sales
What do you like best about the product?
Task management makes my day easy and allows me to manage my time effectively.
Very easy to run elaborate sequences to reach prospects.
Connect rates and pipeline generation has increased since using outreach.
Very easy to run elaborate sequences to reach prospects.
Connect rates and pipeline generation has increased since using outreach.
What do you dislike about the product?
I wish that tasks could bydirectionally sync with SFDC. There are concerns about email deliverability and using Outreach in bulk, so you have to be aware of tailoring your emails vs sending too much bulk to preserve our email domain.
What problems is the product solving and how is that benefiting you?
Managing multiple cohorts of prospects at different stages or sequences at once. Using task management, you can easily see what you have to do. It is also possible to get data on what is working and what is not.
Moved off of spreadsheets
Moved off of spreadsheets
Recommendations to others considering the product:
Take the time to learn it and use the tool the right way.
Task Management and Email Sequencing that works
What do you like best about the product?
I like the ease of use and UX. The UX integrates with my salesforce account, outlook email, and phone seamlessly. I use the system for inside sales and it keeps my hundreds of emails, calls, and tasks sorted and synchronized perfectly. If you use the email sequencing feature religiously it will result in increased sales and productivity. This system is the reason that I'm hitting my sales quota's each month with increasing sales month over month since I started with outreach.
What do you dislike about the product?
I dislike that I am not able to maintain a task page in outreach when I switch between contact pages on Salesforce because it means I have to check my tasks, then find the client page in salesforce, and then reclick into tasks to annotate and complete the task.
What problems is the product solving and how is that benefiting you?
We are aiming to reach out to clients via email and phone call to sell them a lead generation platform built to help Home Builder sell homes. Tracked emails and timed sequences that respond to previous actions taken by me do a much better job of getting replies than if I were to craft emails through outlook and send them manually.
Recommendations to others considering the product:
Make sure you use it regularly to maximize benefits.
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