Computer by DevRev
DevRevReviews from AWS customer
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Very good and useful CRM tool
What do you like best about the product?
The Snap-ins are really useful, could be used very widely. The existing tickets system is also good.
What do you dislike about the product?
Could be more language flexible and not include just Typescript
What problems is the product solving and how is that benefiting you?
It helps understand and connect customers with developers. It helps the developer create apps that could be useful to businesses or for insights.
DevOps Analyst
What do you like best about the product?
Data aggregation and AI infusion. New announcements solidify these capabilities
What do you dislike about the product?
Trying to do too many things for too many personas...
What problems is the product solving and how is that benefiting you?
Customer focus and directly linking it to productdevelopment.
Bridging Gaps, Building Connections
What do you like best about the product?
- Central hub for customer interactions, both reactive and proactive.
- Ability to effortlessly bridge the gap between developers and customers.
- 360-degree visibility across all teams improving overall coordination.
The AI-driven insights that provide a deeper understanding of customer interactions and preferences, aiding in more personalized service delivery.
- Ability to effortlessly bridge the gap between developers and customers.
- 360-degree visibility across all teams improving overall coordination.
The AI-driven insights that provide a deeper understanding of customer interactions and preferences, aiding in more personalized service delivery.
What do you dislike about the product?
As a newer product, certain features are still evolving.
What problems is the product solving and how is that benefiting you?
Eliminating manual back-and-forth processes, saving productive hours.
Overall a good experience
What do you like best about the product?
customize for our needs, quick response for our questions
What do you dislike about the product?
Tag people in devrev is hard sometimes,,
What problems is the product solving and how is that benefiting you?
Help me track the tickect to resolve code issues. It links to the bitbucket and respond quickly for the event related to the code
A Game Changer for Customer Support
What do you like best about the product?
Customer-centric development enabling efficient ticket resolution and transparent communication
What do you dislike about the product?
Transitioning from a mere ticket management system to a comprehensive customer support solution.
What problems is the product solving and how is that benefiting you?
Centralizing customer interactions and inquiries, simplifying issue tracking and resolution.
All-In-One!
What do you like best about the product?
Breaks silos, makes processes more efficient, simplifies workflows like no other tool.
What do you dislike about the product?
Takes a bit of time to onboard, but it's worth it. Much easier than other tools
What problems is the product solving and how is that benefiting you?
Losing customer information
A Comprehensive Customer Solution
What do you like best about the product?
Continuous improvements based on client feedback, showing a commitment to better service. Central hub for customer interactions, both reactive and proactive.
What do you dislike about the product?
The need for more streamlined mobile app notifications.
What problems is the product solving and how is that benefiting you?
Enhancing customer satisfaction by reducing response time and providing comprehensive solutions. Faster, more direct resolution of support tickets with developer involvement
Love the Slack integration!
What do you like best about the product?
DevRev's integration with Slack is deep, the ability to create issues, assign members just through Slack bot commands is handy. Their integration with GitHub (pull requests) is also seamless to setup.
What do you dislike about the product?
Would like to see Kanban board view of the issues present instead of a list view.
What problems is the product solving and how is that benefiting you?
We migrated our cards in Trello to Issues in DevRev, their team was very helpful in helping us perform this migration. We are yet to setup PLuG but the product has a wide range of integrations that helps us with project management, support.
A complete solution for SaaS company
What do you like best about the product?
DevRev product is amazing, it has all the features which is helpful to streamline the customer experience for a SaaS company. However, the best part is their team. They all understand the customer pain and go extra mile to help them whenever needed.
What do you dislike about the product?
The product is still evolving. They are building is fast so I am sure in couple of months they will be the market leader.
What problems is the product solving and how is that benefiting you?
As a SaaS company, we want to enhance our customer query handling experience. We want to give them more visiblity and timely tracking of their queries. We also want to bring all our team including support, growth, product, engineering, onboarding to one unified platform and thats what DevRev is helping us to achieve.
One stop shop for all your customer needs
What do you like best about the product?
Having Support, Build, and Product all in one place means the days of kicking items over the fence are over. All teams get to collaborate in one place. The Now, Next, Later function in Build and Product gives invaluable insight to the Support team and helps manage customer expectations as well as deliver contextual answers about the status of our product. The use of Conversations, Tickets, and Issues creates a very natural flow and evolution of communication with a customer. One touch resolutions are handled in Conversations. Deeper Tier 2/L2 support with root cause analysis is handled in Tickets. Engineering/L3 support happens in Issues. All of these are linked together and viewed in handy slide-out panes across the app, showcasing the ticket lifecycle at a glance. Their snap-in marketplace is growing to accommodate more use cases and their API is very easy to use to connect to external systems as well.
What do you dislike about the product?
It's a new product. We are a startup and DevRev is a startup. It is, sometimes, challenging to build a team with a nascent product. Larger ticketing and CRM systems have some standard features already in place. That said, this is a function of time that solves itself and the DevRev team is next-level responsive, agile, and amiable. Working with them helps us build our processes and theirs together in a true partnership. You're never a number in queue. That's not the support we give our customers and not the support we expect from our vendor partners. DevRev embodies that mindset and we're happy to work together in our mutual growth, scale, and evolution.
What problems is the product solving and how is that benefiting you?
It not only captures customer inquiries, complaints, and questions, but also helps us route this information appropriately and loop in cross functional partners with near zero friction in ways competitors struggle. The 360 degree visibility across Support, Engineering, Product, and Customer Success means we can give the most robust and comprehensive answers to customers across segments, stages of their journey with us, integration type, and use case.
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