Computer by DevRev

Computer by DevRev is an enterprise AI platform that connects your business data, reasons with full context, and takes action across your existing systems of record. Unlike generic AI tools that lack business context, Computer operates on a synchronized digital twin of your enterprise - delivering accurate, trustworthy results from day one.

Computer works across five core use cases:

Customer support resolution - Resolves customer inquiries end-to-end across email, chat, Slack, WhatsApp, and more. Handles password resets, subscription changes, and refund processing with built-in guardrails and human-in-the-loop controls. Learns from every human resolution and turns solutions into reusable knowledge. Deploys the same agent across all channels with 24/7 availability and automatic language detection. BILL (FinTech) achieved a 70% AI resolution rate and is on track to save over $6M annually.

Support teams - Helps agents resolve tickets faster by pulling context, checking similar resolutions, and suggesting next steps. Automates triage by analyzing incoming tickets, mapping them to product areas, and auto-assigning type and severity. Proactively scans for negative sentiment and flags at-risk customers. Scores every interaction for tone, grammar, and resolution quality. Phenom (HR Tech) achieved 30% faster mean time to resolution and 29% faster ticket closure.

IT service desk automation - Resolves IT service requests including access provisioning, password resets, software installations, and incident routing. Works alongside ServiceNow, Jira Service Management, and BMC Remedy without requiring replacement. Automates routine L1 and L2 requests. Supports IT, HR, Facilities, and other shared services from a unified platform. Uniphore (Enterprise AI) migrated 16K tickets and 72K comments in approximately 6 hours with Jira and Rocketlane unified in DevRev.

Sales teams - Prepares meeting briefs, generates pipeline summaries, and automates CRM updates. Surfaces account context, open issues, and engagement history to inform deal strategy. Connects support signals to revenue outcomes - flagging at-risk accounts and identifying upsell opportunities.

Operations teams - Tracks progress across projects, teams, and milestones. Identifies risks and blockers before they escalate. Surfaces real-time status updates from connected systems so leaders can act with clarity instead of chasing updates across tools. Pebl (Global Operations) transformed operations workflows, enabling data and work to flow seamlessly across their operational support team.

All five use cases are powered by the same foundational technology:

Computer AirSync is a patented, permission-aware bidirectional sync engine connecting your entire stack - Salesforce, Zendesk, ServiceNow, Google Workspace, Jira, Confluence, Slack, and dozens more. Data stays current, accurate, and accessible from one place.

Computer Memory is an AI-native knowledge graph that organizes every ticket, conversation, and document around your products and customers. It connects issues, resolutions, and outcomes to context that AI can understand, reason with, and act on.

Agent Studio lets you build, test, and deploy AI agents with full observability. Sessions, traces, and built-in evaluations let you measure performance, fix failures, and iterate based on data. No black boxes.

Enterprise-ready from day one: SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, and CCPA compliant. Audit trails, flexible data residency, role-based access control, and enterprise SSO. Permission-aware data access at the object level ensures AI respects your existing security boundaries. Human-in-the-loop controls for sensitive operations. Penetration tested and vulnerability assessed.