Computer by DevRev
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DevRev the all in one platform
What do you like best about the product?
What I like best about DevRev is how seamlessly it connects product, engineering, and customer success into one platform. Instead of juggling multiple tools for issue tracking, customer feedback, and product roadmap alignment, everything lives in a single source of truth. The real-time visibility makes it easy to understand what customers are asking for, how it impacts the roadmap, and how quickly engineering is delivering.
The interface is clean and intuitive, but what stands out most is the customer-first approach baked into the product — it ensures that every decision ties back to actual user value. It saves me countless hours and helps our teams stay aligned without the usual back-and-forth across Slack, Jira, or spreadsheets.
The interface is clean and intuitive, but what stands out most is the customer-first approach baked into the product — it ensures that every decision ties back to actual user value. It saves me countless hours and helps our teams stay aligned without the usual back-and-forth across Slack, Jira, or spreadsheets.
What do you dislike about the product?
What I dislike about DevRev is mostly tied to the fact that it’s still maturing as a product. A few areas where it could improve:
Reporting & analytics – dashboards are helpful but sometimes lack the depth or customization we need for executive-level reporting.
Integrations – while the major ones (Slack, GitHub, etc.) work well, I’d love to see deeper connections with tools like Salesforce, Jira, and other enterprise apps.
Learning curve – because DevRev brings multiple functions (support, product, engineering) into one place, it can take new users a little time to adapt to the workflow.
Mobile experience – works fine for basic tasks, but advanced features are better on desktop.
Scalability quirks – when handling very large data sets or complex use cases, performance can sometimes feel a step behind more mature platforms.
That said, these are growing pains. The product team is super engaged with the community, and many of these gaps are actively being worked on, which gives me confidence.
Reporting & analytics – dashboards are helpful but sometimes lack the depth or customization we need for executive-level reporting.
Integrations – while the major ones (Slack, GitHub, etc.) work well, I’d love to see deeper connections with tools like Salesforce, Jira, and other enterprise apps.
Learning curve – because DevRev brings multiple functions (support, product, engineering) into one place, it can take new users a little time to adapt to the workflow.
Mobile experience – works fine for basic tasks, but advanced features are better on desktop.
Scalability quirks – when handling very large data sets or complex use cases, performance can sometimes feel a step behind more mature platforms.
That said, these are growing pains. The product team is super engaged with the community, and many of these gaps are actively being worked on, which gives me confidence.
What problems is the product solving and how is that benefiting you?
DevRev is solving the disconnect between product, engineering, and customer-facing teams. Before, we were juggling multiple tools (Jira, Slack, spreadsheets, support platforms) and losing context along the way. With DevRev:
- Single source of truth – customer feedback, tickets, product issues, and roadmap priorities are all tied together, so nothing falls through the cracks.
- Faster customer response – support and success teams can see exactly what’s happening on the product side, which makes updates to customers much more transparent and timely.
- Stronger product decisions – every feature request or bug fix is directly linked to real customer conversations, helping us prioritize based on actual impact.
- Reduced tool fatigue – instead of switching between 4–5 apps, we manage most of our workflows within DevRev, saving time and reducing miscommunication.
- Better cross-team alignment – product managers, engineers, and success managers finally share the same context, which speeds up releases and reduces back-and-forth.
The biggest benefit: it keeps our work customer-centric while improving efficiency. We spend less time chasing information and more time delivering value.
- Single source of truth – customer feedback, tickets, product issues, and roadmap priorities are all tied together, so nothing falls through the cracks.
- Faster customer response – support and success teams can see exactly what’s happening on the product side, which makes updates to customers much more transparent and timely.
- Stronger product decisions – every feature request or bug fix is directly linked to real customer conversations, helping us prioritize based on actual impact.
- Reduced tool fatigue – instead of switching between 4–5 apps, we manage most of our workflows within DevRev, saving time and reducing miscommunication.
- Better cross-team alignment – product managers, engineers, and success managers finally share the same context, which speeds up releases and reduces back-and-forth.
The biggest benefit: it keeps our work customer-centric while improving efficiency. We spend less time chasing information and more time delivering value.
A Robust Early-Stage Ticketing Solution with Big Potential
What do you like best about the product?
DevRev is one of the best early-stage ticketing platforms out there. The product is robust, easy to use, and clearly built with a forward-looking vision. What’s really exciting is how they’re shaping the future of customer engagement—beyond just ticketing. As the platform matures, it has the potential to seamlessly combine CRM, ticketing, and analytics into a single inbuilt solution. The team is doing amazing work, and I’m excited to see how DevRev evolves!
What do you dislike about the product?
Since DevRev is still in its early development phase, some features are not yet fully mature or available. At times, this means you might not get the complete CRM + ticketing + analytics experience right away. That said, I have full trust in the team’s vision and execution—the pace of progress has been impressive, and I’m confident the gaps will close quickly as the platform evolves.
What problems is the product solving and how is that benefiting you?
One of the most exciting directions DevRev is heading in is around customer health assessment. With AI-powered dashboards, the platform can surface real-time insights into customer engagement, ticket trends, and satisfaction levels. This not only helps teams proactively identify risks but also enables data-driven decision-making for upselling, retention, and support efficiency. As this capability matures, it will feel like having a built-in customer health analyst working alongside your team.
DevRev’s AI Helped Us Scale Support Without Sacrificing Quality
What do you like best about the product?
The implementation was simple and completed within the expected timeline, which made the onboarding experience smooth and efficient. One of the most valuable aspects has been the AI capabilities — they allowed us to take our Customer Support team to a whole new level, increasing efficiency without sacrificing service quality.
Additionally, the ability to leverage Snap-ins and automated workflows helped us eliminate repetitive manual tasks and streamline several key processes. These features gave us a strong foundation for scalable support operations with tight integration to product and engineering.
Additionally, the ability to leverage Snap-ins and automated workflows helped us eliminate repetitive manual tasks and streamline several key processes. These features gave us a strong foundation for scalable support operations with tight integration to product and engineering.
What do you dislike about the product?
The documentation and onboarding guides could be more user-friendly, especially for those just starting out. Compared to other providers, some of the help resources felt a bit too technical or lacking in step-by-step examples or walkthroughs. That said, this seems like a relatively easy area to improve with a few guided use cases or tutorials.
Fortunately, the DevRev team is always responsive and supportive, which made a big difference during the learning curve.
Fortunately, the DevRev team is always responsive and supportive, which made a big difference during the learning curve.
What problems is the product solving and how is that benefiting you?
The AI functionality and Snap-in automation have enabled us to scale support operations efficiently, reducing manual work and improving our response times, all while maintaining a high level of service quality.
On top of that, the smooth implementation process and the flexibility of workflows allowed us to integrate DevRev into our existing processes without friction. Overall, it’s given us a stronger operational foundation and faster feedback loops between users and the product team.
On top of that, the smooth implementation process and the flexibility of workflows allowed us to integrate DevRev into our existing processes without friction. Overall, it’s given us a stronger operational foundation and faster feedback loops between users and the product team.
Makes Tracking and Prioritizing Work So Much Easier
What do you like best about the product?
I use DevRev every day and it’s been super helpful. I love that tickets, feedback, and customer info are all in one place, and the AI suggestions actually save time. The interface takes a bit to get used to, and finding some info isn’t always instant, but once you get the hang of it, it really makes life easier.
What do you dislike about the product?
The interface can be a bit confusing at first, and sometimes finding specific information takes longer than expected. It’s powerful, but there’s a learning curve.
What problems is the product solving and how is that benefiting you?
DevRev connects development work with customer feedback in one place. It saves me from juggling multiple tools, helps prioritize features, and makes it easier to track progress. Overall, it saves time and helps me make better product decisions
Wonderful tool for organisations with a customer facing application
What do you like best about the product?
DevRev has a clean UI & UX. I love that it shows the crashes, exception details with just a simple click, very user friendly. Apart from that, its main feature are the video recordings which help us, as an organisation to figure out which user or how many users have what kind of experience while using our app (happy session, frustrated session etc)
What do you dislike about the product?
Something that I would appreciate being there in DevRev would be the ability to set some kind of "alerting" on specific metrics... for example if the frustrated sessions on iOS go above a certain value, my team should be alerted so as to make the experience smoother for our customers. Other than that, DevRev is great!
What problems is the product solving and how is that benefiting you?
DevRev helps me gauge the user satisfaction of the users currently using my application and that is so important to me as an organisation as customers are our main stakeholders and our major business is conducted through our application
DevRev is great tool for Support Team
What do you like best about the product?
Best part is the Agent companion that helps you find all the information you need. All answers provided have references attached, so you can quickly verify any information provided. The Agent quickly searches through hundreds of internal documents, public facing documents, and related tickets. Also, props to their customer support team. I've been able to quickly report and address issues I've encountered.
What do you dislike about the product?
DevRev allows you to easily and quickly customize your teams experience. However, this means the initial set up and configuration of workflows takes time .
What problems is the product solving and how is that benefiting you?
It's our one stop tool to manage our customer support tickets and reports.
Great and futuristic product with right blend of AI and Analytics
What do you like best about the product?
The best thing I like about Devrev is the product. Product is well advanced with new age features. The best features are AI support to agents and advanced analytics tool. Also features like automatic bifurcation of tickets is of great help.
What do you dislike about the product?
The thing I dont like of Devrev is lack of possibility for integration with local tools like WABA service providers, cloud telephony etc. Also there is lack of customisation available such as API integrations with different partners and flexibility of features and plug widget.
What problems is the product solving and how is that benefiting you?
Devrev is helping me automate high volume of support tickets. Only a small portion of tickets reach agents who also get support from Devrev AI help. Agents also get advanced AI analytics support which help in finding the right problem and solving it.
DevRev has transformed my support workflow
What do you like best about the product?
It centralizes everything I need for customer support
API very helpful, I intend on implementing custom solutions in the future
API very helpful, I intend on implementing custom solutions in the future
What do you dislike about the product?
- Cant rearrange fields in Tickets, Issues
- Cant rearrange views in lefthand sidebar
- AI assistant for writing ticket responses most ineffective (grammar setting is okay)
- Main search for content within tickets terrible; ticket search slightly better
- Cant rearrange views in lefthand sidebar
- AI assistant for writing ticket responses most ineffective (grammar setting is okay)
- Main search for content within tickets terrible; ticket search slightly better
What problems is the product solving and how is that benefiting you?
Centralizing and tracking user communication and issue resolution
Collaborating with colleagues
Collaborating with colleagues
Great Resource-- makes managing tickets, documentation, and workflows so efficient and easy
What do you like best about the product?
Everything is so easy to navigate and lots of opportunity for tracking data, logging information, interacting wtih internal teams, external people, documentation, and its all in one place. Complicated yet easy to use, implement, and train on - especially when you can use knowledge base articles to train. We use it every day. Love the AI tools inside to make work so much faster. I can even create my own tickets and the customer support from DevRev is nice.
What do you dislike about the product?
Helpful tools can change without notice- I like and use a tool and then the one day its different....
What problems is the product solving and how is that benefiting you?
Documentation is key to a customer support organization, especially for scaling. We can create knowledge base articles and make them available for our customers to utilize and reducing our own and our customer effort to knowledge. The ability to communicate with other internal teams to my organization as well is key when we need to make requests from them on behlaf of our customers- DevRev allows us to log issues and link them to existing tickets so we can easily manage feature requests, repairs, etc.. and have everything link together.
DevRev: Turning Tickets into Customer Wins
What do you like best about the product?
What I like best about DevRev is how it seamlessly combines customer support and product workflows into a single platform. The ticketing tool feels modern and intuitive, and its AI features genuinely save time by auto-routing requests, suggesting responses, and helping deflect repetitive queries. I especially value how it links customer tickets directly to product parts, which makes prioritization clearer and ensures the team focuses on what matters most. The unified inbox and clean design make day-to-day work easier, while dashboards and analytics provide real visibility into customer sentiment and recurring issues, helping teams stay proactive rather than reactive. Its easy to implement & Integrate , I use it Frequently.
What do you dislike about the product?
While DevRev is powerful, there are a few areas that could improve. At times, the interface can feel a little cluttered, especially when navigating through multiple fields or attaching files to tickets. The AI features are impressive but occasionally over-simplify issues, which means agents still need to double-check responses. Customization options for reporting and customer health metrics could also be more flexible to match different team needs. Lastly, because the platform is evolving so quickly, there’s a bit of a learning curve for new users, and staying on top of changes can feel overwhelming at times.
What problems is the product solving and how is that benefiting you?
DevRev is helping us bridge the long-standing gap between customer support and product development. Traditionally, tickets would live in one system and product work in another, making it hard to connect customer feedback with actual fixes. DevRev solves this by tying every ticket to product parts and features, so we know exactly which issues affect customers most. The AI assistance cuts down manual effort—auto-routing, suggesting replies, and handling repetitive queries—so our team can focus on higher-value conversations. This has improved resolution times, reduced noise, and given us clearer visibility into trends, ultimately creating a more customer-centric workflow.
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