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Computer by DevRev

DevRev

Reviews from AWS customer

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168 reviews
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External reviews are not included in the AWS star rating for the product.

    Narayan S.

Amazing product for customer support

  • April 05, 2023
  • Review provided by G2

What do you like best about the product?
DevRev helps us immensely in handling our customer support queries right from the point of getting it from the customer to the point of managing the request and executing on it. The experience is seamless and they way it stitches the whole experience helping tech teams and revenue teams come together around customer requests is brilliant.
What do you dislike about the product?
Would love to have a mobile app to increase the productivity of the team. Everything else is great!
What problems is the product solving and how is that benefiting you?
Devrev provides us much -needed structure and proper workflows to connect all our user queries with the development effort. It ensures that the whole team is customer focused in all their efforts.

    Alexey B.

Efficient and Insightful CX Analytics

  • January 15, 2023
  • Review provided by G2

What do you like best about the product?
Easy integration, big thanks especially for the Amplitude integration: very handy 🙏🏻
What do you dislike about the product?
One area where I feel the product could improve is in its web UI. While functional, it could be more visually appealing and user-friendly
What problems is the product solving and how is that benefiting you?
I have been utilizing UserExperior for some time now and it has become an essential tool for our team. The software's ability to quickly identify and fix broken digital experiences has greatly improved our process.
Moreover, the detailed understanding it provides of our customers' online behavior has been incredibly beneficial in tailoring our app to better serve them. The platform is user-friendly and seamlessly integrates with our existing systems.
Overall, I highly recommend UserExperior to any company looking to enhance their digital customer experience.

    Subhash P.

Good tool to uncover user behaviour

  • November 16, 2022
  • Review provided by G2

What do you like best about the product?
Heatmaps and the ability to view user app activity recordings help make key product decisions.
What do you dislike about the product?
If the product could add some key product/UX recommendations based on the data it collects, it could add more value.
What problems is the product solving and how is that benefiting you?
Uncovering user behaviour

    Hospital & Health Care

A must have for any business looking to improve User Experience

  • November 15, 2022
  • Review provided by G2

What do you like best about the product?
1. A comprehensive view of user activity - really helpful in understanding usage patterns.
2. Can add our own events and create funnels, paths, etc.
3. Heatmaps help understand UI/UX issues and alternate methods used by users to figure out a solution.
What do you dislike about the product?
1. Need better accessibility to create rules to customize user cohorts we wish to record for.
2. Option to customize the dashboard so that team can see which metrics are important to them.
What problems is the product solving and how is that benefiting you?
Identifying user behavior, troubleshooting for user complaints, UI/UX research, etc

    Prabal C.

One of the best tool to track User Bheaviour on the app

  • November 15, 2022
  • Review provided by G2

What do you like best about the product?
The most helpful feature is Heat Maps & Users Recording
What do you dislike about the product?
The dashboard seems a bit confusing sometimes, also the small functionality of navigation from one page to another also seems an issue.
What problems is the product solving and how is that benefiting you?
As driving a digital product we sometimes lag in seeing how exactly users are performing on what we have made. Now post using this tool we can see what exactly the user is doing on the app & that helps us in making the UI/UX of the app more crisp & easy for the user to use.

    Yusuf H.

Great for user behavior and app engagement analysis

  • October 03, 2022
  • Review provided by G2

What do you like best about the product?
Session replay, heatmap, and user journey analysis are easy to use. We can easily find erratic user interactions and learn how to improve the app experience.
What do you dislike about the product?
I haven’t found any major issues while using UserExperior yet.
What problems is the product solving and how is that benefiting you?
We use it for UX research and analysis to improve the app design. It has helped in taking objective and informed decisions when it comes to making changes to the design.

    Ali Asgar M.

Helps us in understanding and improving UX faster

  • October 03, 2022
  • Review provided by G2

What do you like best about the product?
With unreliable user surveys and feedback ratings, our UX analysis was in the stone age. UserExperior could help us modernize with UserExperior features like session replay, heatmaps, and journey analysis.
What do you dislike about the product?
Nothing much. I really appreciate the product they have built.
What problems is the product solving and how is that benefiting you?
Behavioral analysis, detection of faulty interaction patterns, journey analysis, and UI/UX testing are some of the core things we are solving with UserExperior. UserExperior has simplified all the research and analysis processes.

    Satya K.

Must have tool to drive digital transformation

  • September 28, 2022
  • Review provided by G2

What do you like best about the product?
Its dashboard, heatmaps, session replay, and the funnel analysis has information to see how users are interacting with new features and find ways to improve our app.
What do you dislike about the product?
There are many features missing like surveys and NPS. However, current features do a great job to understand digital experience.
What problems is the product solving and how is that benefiting you?
Oru digital transformation goals need constant innovation and app updates. It is not possible to see how we are improving the app without looking at UserExperior.

    Vidya Sagar P.

Best digital experience monitoring solution for PMs

  • September 26, 2022
  • Review provided by G2

What do you like best about the product?
The most useful solution for us on UserExperior is to look at conversion bottlenecks and understand what design issues and errors caused users to dropoff from the journeys.
What do you dislike about the product?
The downside is a lack of features on business transaction solutions is not built in to understand how errors affect our core business metrics. If business impact analysis is brought onto UserExperior it will be a game changer.
What problems is the product solving and how is that benefiting you?
We are looking at conversion data, monitoring user behaviour, validating design, and improving our metrics on a regular basis.

    Soumith G.

Great tool for resolving user issues faster

  • September 24, 2022
  • Review provided by G2

What do you like best about the product?
The session replay feature with issues allows our support team to get a first-hand experience of
user complaints. We can get more information from vague feedback simply by looking into
UserExperior data.
What do you dislike about the product?
I would love UserExperior even more if they improved the bland looking UI and added more
features like NPS and surveys.
What problems is the product solving and how is that benefiting you?
We are solving conversions, UI design, technical issues, and user support. I think all those have
gotten faster since we started using UserExperior.

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