Computer by DevRev
DevRevReviews from AWS customer
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One Stop Product for our GTM and Product Team
What do you like best about the product?
The thoughtful integration between the 'Dev' and 'Rev' functions is the main highlight according to me. We were earlier on JIRA and our homegrown customer support app. After switching to devrev, the manual back and forth process has been completely eliminated. This has freed up productive hours to be spent on actual customer issues.
What do you dislike about the product?
As there is a lot of activity in our tickets, I receive tons of notifications from the mobile app. Looking forward to an update to make it more streamlined. Also being a daily driver, there is further scope to make the UX more intuitive for new folks.
What problems is the product solving and how is that benefiting you?
For our ever evolving customer needs, we use DevRev to stay on top of issues and feature requests being raised in realtime. It helps manage our slack communication automagically by exposing the actual work being done by the team to fix them.
Overall it has decreased our churn rate.
Overall it has decreased our churn rate.
Revolutionizing Customer Interaction
What do you like best about the product?
Our onboarding experience with DevRev was top-notch. Their team was incredibly responsive, offering invaluable help whenever we needed it. This proactive approach ensured a smooth and efficient integration of DevRev into our product.
Our team utilizes the product daily, and navigating DevRev's platform is effortless. Its user-friendly interface, combined with the unified search functionality, ensures a superior user experience. Our agents found it easy to traverse through, and the PLuG feature resonates well with our end-users, showcasing the platform's intuitiveness.
Compared to traditional support and product development software, DevRev stands out distinctly. It acts as a bridge, making collaboration between our support, engineering, and product teams seamless. Debugging and issue resolution have become a more streamlined process thanks to DevRev.
DevRev is more than just a product to us; it's a strategic partnership. Their commitment to continuous improvement, primarily based on client feedback, is evident in the consistent enhancements we observe. It's rare to find no points of contention with such software, but in DevRev's case, we genuinely enjoy every facet of the partnership.
Our team utilizes the product daily, and navigating DevRev's platform is effortless. Its user-friendly interface, combined with the unified search functionality, ensures a superior user experience. Our agents found it easy to traverse through, and the PLuG feature resonates well with our end-users, showcasing the platform's intuitiveness.
Compared to traditional support and product development software, DevRev stands out distinctly. It acts as a bridge, making collaboration between our support, engineering, and product teams seamless. Debugging and issue resolution have become a more streamlined process thanks to DevRev.
DevRev is more than just a product to us; it's a strategic partnership. Their commitment to continuous improvement, primarily based on client feedback, is evident in the consistent enhancements we observe. It's rare to find no points of contention with such software, but in DevRev's case, we genuinely enjoy every facet of the partnership.
What do you dislike about the product?
Nothing! Keep up the great work DevRev team!
What problems is the product solving and how is that benefiting you?
DevRev is allowing us to consolidate our customer support in one place seamlessly.
DevRev experience
What do you like best about the product?
Connections between product, engineering and support.
The ability to add trails
The ability to add trails
What do you dislike about the product?
The user experience can be better in the product
What problems is the product solving and how is that benefiting you?
Project management
Great product, with an amazing team behind it
What do you like best about the product?
It was very easy to integrated it into our product, and the team helped us with anything we needed. Since then our team uses the product almost daily. Navigating the product is pretty easy to our agents, and th PLuG itself is very intuitive to our end users.
The DevRev team is an amazing team that keeps improving the product based on our feedback. The AI feature they recently added is a game changer and will allow us and anyone else really scale support.
We have a lot of plans for adding more and more functionality that DevRev implements, positioning it as our central hub for customer interaction - reactive and proactive.
The DevRev team is an amazing team that keeps improving the product based on our feedback. The AI feature they recently added is a game changer and will allow us and anyone else really scale support.
We have a lot of plans for adding more and more functionality that DevRev implements, positioning it as our central hub for customer interaction - reactive and proactive.
What do you dislike about the product?
Nothing really. Overall we really enjoy the partnership.
What problems is the product solving and how is that benefiting you?
DevRev provides a simple and intuitive in-product chat to ou users, to reach out to our DevRel team. It also allows addressing requests by crawling our KB articles, and suggesting them to users who are reaching out to us.
Great way to improve our product and customer experience
What do you like best about the product?
UserExperior provide the real time experience and what dificulties customer is facing if there is any bug or crash is there developer will be able to track it easily can fix it ASAP. Intergation is very quick and Implemetaion is quick
What do you dislike about the product?
1 thing i found missing here that dashboard custmization feature is less. if you want to enable or disable recording for coutry form portal which we can't do
What problems is the product solving and how is that benefiting you?
With the help of UserExperior we try to reduce the bugs and analyse the customer behaviour so that we can improvise our product accordingly
Streamling Success through the Power of DevRev
What do you like best about the product?
Our organization boasts a diverse array of engineering and sales tools, each replete with copious amounts of data. The integration of DevRev has proven instrumental in consolidating this disparate data from multiple sources into a unified repository. This pivotal transformation affords our engineering teams the convenience of centralization, obviating the need for frequent app-switching. Notably, the swift implementation of DevRev has demonstrated remarkable agility and scalability, effectively accommodating our multifaceted requirements and varying customer workloads with commendable efficacy.
What do you dislike about the product?
DevRev stands as an invaluable tool within our operations, notwithstanding the need for numerous feature requests and modifications that extend beyond its initial feature set. It is worth noting that, while these requests have surfaced progressively over time, the DevRev team has exhibited commendable responsiveness and dedication by promptly implementing each requested enhancement without fail!
What problems is the product solving and how is that benefiting you?
Our organization has grappled with the challenge of unifying data from diverse sources within a single tool. The introduction of the "snap-in" feature in DevRev has proven to be a seamless solution to this predicament, allowing us to effortlessly incorporate various data sources without encountering any obstacles. Given our organization's extensive product portfolio, the imperative of centralized documentation cannot be overstated. In this regard, DevRev's "turing" tool emerges as an invaluable asset, empowering our engineers to access pertinent article recommendations in real-time while addressing support tickets, thereby enhancing operational efficiency.
Threading the customer voice into all parts of the company
What do you like best about the product?
DevRev is built very different to traditional support tools, with focus more on the most important part of the support process: the customer. Features of the product clearly show that the foundations of DevRev are not built to make just the ticketing efficient, but to make ticketing a window into the customer world.
What do you dislike about the product?
It is a product that is stil evolving. I wouldn't call it something I dislike, but that is the only comment I have here. But this is not a problem, the team at DevRev are true partners to make sure things get built to allow you to work with them.
What problems is the product solving and how is that benefiting you?
We want to become more proactive in our support model and allow for integrations into the rich telemetry that we have in our products. DevRev allows this to happen without making the process very combursome.
Define The Depth Of Business & Help To Archive The Goals With UserExperior
What do you like best about the product?
UserExperior helps the business to understand the customer mindset set what customer wants and allows us to analyse the gap between the product and the customer in a more visual form
What do you dislike about the product?
UserExperior is quite costly in comparison to other available options in the market. There should be more features to capture the session country-wise or to selected screen-wise
What problems is the product solving and how is that benefiting you?
Help to analyse the customer behaviour & user experience, Easy to integrate other third-party tools, advanced analytics capabilities with visual sessions
Finally, Our Developers and Customers Are Speaking the Same Language
What do you like best about the product?
DevRev bridges the gap between our developers and customers effortlessly. It’s been a game-changer for our Product-Led Growth at UpperInc. What I like most is the minimalist, intuitive, user-friendly interface and my entire support and dev. team love it.
What do you dislike about the product?
While DevRev offers a built-in CRM that allows for creating customer records, its capabilities are currently limited. We find ourselves needing to use an additional CRM, like Freshdesk, to fully manage and store our customer data. This means our sales team has to juggle multiple platforms, which isn't ideal.
What problems is the product solving and how is that benefiting you?
DevRev has been a solid addition to our toolkit. Before, it felt like our developers and customers were in different worlds. We were constantly juggling customer issues, trying to manually pass them over to our dev team—it was a real chore. Now, with DevRev, it’s like we’ve built a straightforward path between our customers and developers. Customer issues now naturally flow into our development priorities, saving us a good deal of time and hassle. It’s helped our Product-Led Growth strategy at UpperInc become more of a reality. It’s a tool that’s become integral to how we work, without being over-the-top.
Good product for user insights on scale
What do you like best about the product?
Screen recordings with issue tags. Helps quick understanding of what our users are going through.
What do you dislike about the product?
We could get some help to filter out recordings only with issues, which will help to get to issues quickly. Also, easier integration with instrumentation.
What problems is the product solving and how is that benefiting you?
Helping realise pain points, rage taps on particular screens faces by users on scale.
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