Confluence
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Does the KB job. Highly extensible via plugins. Feels geeky at its core.
What do you like best about the product?
Confluence works. It doesn't mess up. For an application as critical as KB often is, that's important. It's highly extensible with plugins from the Atlassian universe. It can play nicely with JIRA. It has good version control, decently responsive views on mobile, and a solid community around it.
What do you dislike about the product?
Search is terrible. Like, really terrible. I'll search for an article I and others use all the time by using the words in the title and it won't show up. Could use a Google plugin so bad.
Collaboration features are good, but trailing Google Docs in terms of real-time views (but, frankly, everyone is trailing Google Docs).
Collaboration features are good, but trailing Google Docs in terms of real-time views (but, frankly, everyone is trailing Google Docs).
What problems is the product solving and how is that benefiting you?
Exposing critical knowledge to members throughout the organization when and where they need it. We've been able to reduce the need to escalate support requests.
Recommendations to others considering the product:
If you're willing to deal with Atlassian's wonky/geeky interfaces and willing to play with plugins as needed, this is probably the winner.
Best wiki around
What do you like best about the product?
I've used several wiki tools - MediaWiki, tinywiki, tiddlywiki, SharePoint *glub*, OneNote, even WordPress (with some wiki-extending plugins). Nothing even comes close to Confluence's ease-of-use and feature set. Our users LOVE Confluence and all the features it provides. It's a true enterprise solution (unlike Google Docs) and provides a great user experience (unlike all the other "enterprise solutions"). Pricing is great - seriously the only better pricing you could get on a product like this is free. But with the excellent support that Atlassian provides, I'm more than happy to pitch in! Seriously, give it a try. I think they even have a pretty generous free trial or a $10/10 user license to get you going.
What do you dislike about the product?
It doesn't write my documentation for me.
What problems is the product solving and how is that benefiting you?
A single home for our company's documentation and planning. Also is helping us sunset SharePoint (which is super expensive and a pain in the rear to administer)!
Recommendations to others considering the product:
Do it!
Confluence is good for documentation.
What do you like best about the product?
My team puts how-to articles and tracks project documentation on Confluence. Creating docs that fit our needs is easy to do with Confluence. Images and diagrams can be inserted into docs which is very useful.
What do you dislike about the product?
It can be difficult to keep the space organized, it's not intuitive.
What problems is the product solving and how is that benefiting you?
Confluence is especially helpful for new employees who need to learn some basic things about the work that we are doing.
Decent Product - Needs work
What do you like best about the product?
I like that this can act as a central hub for documentation for a team.
What do you dislike about the product?
This product should be more robust than it is currently. It should have more features similar to Google Drive when it comes to documents. The features for spreadsheets in particular needs a little work. This product also isn't as intuitive as I would like it to be.
What problems is the product solving and how is that benefiting you?
My company uses this as a central hub for documentation. While it doesn't solve all our problems, it at least allows us to use it in a way that connects easily with other tools.
Recommendations to others considering the product:
I recommend utilizing help documents and links as much as possible to familiarize one's self with this product.
For internal Wiki and Customer Product Information
What do you like best about the product?
Easy to understand and lightweight user interface - export to pdf with own footer and header. Find all information you need in one self hosted installation.
Great integration with Jira
Great integration with Jira
What do you dislike about the product?
not much - sometimes I´m struggling with decisions from Atlassian Product Managment - but my requirements are not properly not the same as the one from the big user base
What problems is the product solving and how is that benefiting you?
- workflow for QA documents
- release notes for our customers
- release notes for our customers
Recommendations to others considering the product:
remain at the basic features - there are plenty of ways for great plugins - but most times the basic functionality is the best.
For internal usage don´t think to much about restrictions - system is best if you use it open. Many times new users like to restrict a lot because they are afraid loosing content that´s overwritten - no problem in this case you can go back in page history or use your space recycle bin
For internal usage don´t think to much about restrictions - system is best if you use it open. Many times new users like to restrict a lot because they are afraid loosing content that´s overwritten - no problem in this case you can go back in page history or use your space recycle bin
Confluence is efficiently providing collaboration to my team
What do you like best about the product?
Confluence brings my entire project team together and provides us with a one-stop-shop for project documentations and information. I like the ease-of-use of Confluence when compared with some of the other out of the box solutions like SharePoint.
What do you dislike about the product?
From my experience, data migration feature within confluence needs to be improved. When you already have invested huge amount of time and effort in designing your collaboration in a different tool and just want to migrate to confluence, you really want make use of your previous efforts. The last thing that you want is to re-recreate everything from scratch in confluence. Features that imports previous structures of collaborations needs to be facilitated within confluence.
What problems is the product solving and how is that benefiting you?
Team collaboration, document sharing and stakeholder communications
Recommendations to others considering the product:
If you need a Wiki feature in our organization and deciding on suitable tools, you can rely on Confluence (rather than going to complected solutions like SharePoint).
Easy Knowledge management
What do you like best about the product?
It is very easy to build a structure for knowledge. Creating sections and pages is one thing. The biggest problem is to categorize and manage the knowledge with our collegues in the company. But with individual keyword for every wikipage it is easy to handle. This is really powerful in combination with macros.
What do you dislike about the product?
In the actual verion there is no option for parallel editing of wikipages. With the new version late 2016 it will be possible. Most important to have a generell understanding of using keywords for structuring knowledge. I found out to late that there are many tutorials at the atlassian site.
What problems is the product solving and how is that benefiting you?
The biggest problem is knowledge which is lost if you do save it within a project phase.
We have "killed" email for most communication. Collaboration will be done in confluence. We changed to the pull-principle instead of pushing every information in everyones mailbox. Make a bookmark or search in the wiki for the needed content. This helps to prevent information overload in the mailbox.
We have "killed" email for most communication. Collaboration will be done in confluence. We changed to the pull-principle instead of pushing every information in everyones mailbox. Make a bookmark or search in the wiki for the needed content. This helps to prevent information overload in the mailbox.
Recommendations to others considering the product:
If you really need a non.difficult, out of the box working collaboration tool try it.
A great collaboration engine
What do you like best about the product?
Confluence helps you and your team organize everything and work together on shared content
What do you dislike about the product?
Despite it is very intuitive, there are a some useful functionalities that could take a lot to be discovered. More, in the precedent versions you couldn't work together on the same page at the same time, but this problem has been recently overcome
What problems is the product solving and how is that benefiting you?
Often is difficult to keep your team organized and work on shared content because information is scattered all over place which are hard to find and manage. Confluence is for my business team a great way to plan, gather feedback and communicate status on projects.
Recommendations to others considering the product:
Spend some time becoming more proficient with some useful macros to simplify and optimize your editing work
Great for project planning and executing
What do you like best about the product?
I like that we can link Jira tickets to confluence pages so that all the information I need is available to see in one spot. I like that multiple offices can edit the same document throughout the day and we can all see it as it is happening.
What do you dislike about the product?
I dislike that sometimes I find it hard to find a particular child page. We name our child pages with the project name at the beginning so often we can't see the full name when the pages are listed on the left side of the screen.
What problems is the product solving and how is that benefiting you?
My company has offices all over the world. Confluence makes it easy for us all to work together on a project and everyone knows the most recent activity at a glance. It's helped us be more productive!
Confluence Features
What do you like best about the product?
capability to share documents between co-workers.
Have all the information about projects all in one place.
Easy to create areas/folders/subjects .
Easy to manage user, roles and rights
Have all the information about projects all in one place.
Easy to create areas/folders/subjects .
Easy to manage user, roles and rights
What do you dislike about the product?
until now theres is not a single functionality that i dont like
What problems is the product solving and how is that benefiting you?
project management and colaboration
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