Confluence
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Good tool to post team info, requirements, and knowledge base info
What do you like best about the product?
I like that Confluence works as a living document, where other team members can add on to info for each page, and update it as necessary. It is also great for collaboration with other team members, so everyone can add in questions and comments in the comments section at the bottom.
What do you dislike about the product?
One thing that I dislike is too many notifications, if you are watching a space. Because i receive so many notifications when a page is added or updated, sometimes i end up deleting and ignoring those notifications.
What problems is the product solving and how is that benefiting you?
We use it mainly for collaboration and for sharing product knowledge. It has a pretty good search engine, where you can type in keywords to find the page/info you are looking for. Also you can watch the space, so that when updates are made, you get notifications straight to your inbox.
Clunky interface, but does everything you need
What do you like best about the product?
If you have a LOT of information to organize, Confluence is a great way to provide wiki pages for just about everything—best for how-tos and FAQs that you don't need to update frequently. While it is not the most intuitive tool to use, there's still a lot of flexibility in terms of how you set it up, so it's really customizable to your company's needs and industry.
What do you dislike about the product?
It's not always easy to use or to navigate. The search bar function usually doesn't return the results I want, but if you set up your side nav well enough, it's not necessary. It can also be really clunky to implement and update, so I wouldn't want to use it for something that needs updating weekly—certainly not daily. Great for long-standing wikis and informational reports, though.
What problems is the product solving and how is that benefiting you?
Confluence is a good way to collect and organize long-standing documents, FAQs, tutorials, and handbooks that a team will need to reference often. You're basically building your own wiki site and you can make it as in-depth and complex as you want, or as basic and top-level as you want. It can be hard to find the happy medium where the content is still easily navigable, but once things are set up, it's a nice way to keep information organized and in one place.
Recommendations to others considering the product:
If you have a lot of information to organize that won't be changing very frequently, Confluence is the way to go to create a comprehensive resource for your team to reference when needed. While I don't like using it for daily/weekly reporting—pretty clunky, not a super smooth interface—it's great for keeping things tidy and in one accessible space.
Buyer/ Planner
What do you like best about the product?
It connects everything together all the applications on one site
What do you dislike about the product?
The look of the website is not as user friendly
What problems is the product solving and how is that benefiting you?
business problem is to connect the company together. getting everyone to look at Confluence
8/10 Product
What do you like best about the product?
The ability to organize, tag, assign, and segment issues.
What do you dislike about the product?
It doesn't service visually appealing organizational aspects.
What problems is the product solving and how is that benefiting you?
Documenting issues and reporting on status. We are able to limit user access and isolate specific issues to certain departments.
New Confluence User
What do you like best about the product?
I like the ability to keep a knowledge base on all of our projects, especially since we are a development team and have different ways of accomplishing a task.
What do you dislike about the product?
There are some limits that we have run into, but it seems like there are apps that will allow us to do what we are trying to do. We are using Confluence and Jira together.
What problems is the product solving and how is that benefiting you?
As a development team, we are currently trying to document all of our processes and completed tasks. This system, along with their Jira product, have helped us to accomplish this.
Wiki-Like Documentation at its Finest For You and Your Team
What do you like best about the product?
Very friendly user interface that allows you to easily organize your documents/processes under specific parent categories so your able to easily navigate and find what you're looking for.
Love the ability to put notifications on your pages that signify when they are a work in progress, completed, or looking for additional feedback. It helps prevent you having to track down the right co-workers and ask them of the documents stage.
CCing & commenting stay in the software so you are able to keep a record of what others have said and bring people into the conversation through the software.
Love the ability to put notifications on your pages that signify when they are a work in progress, completed, or looking for additional feedback. It helps prevent you having to track down the right co-workers and ask them of the documents stage.
CCing & commenting stay in the software so you are able to keep a record of what others have said and bring people into the conversation through the software.
What do you dislike about the product?
Unfortunately, you email gets spammed with all the updates people make within the software which is a bit overwhelming, especially if you aren't participating on creating certain documents.
Tables can be a little annoying to work with and it can be challenging to know how to fix them one your break them or figure out how to organize one the way you want.
Tables can be a little annoying to work with and it can be challenging to know how to fix them one your break them or figure out how to organize one the way you want.
What problems is the product solving and how is that benefiting you?
We want a good way to document processes and playbooks to streamline our work. We also want the documents to be continuously updatable so we have the ability to continuously iterate on it.
Recommendations to others considering the product:
Make sure to utilize all of its amazing features so you are able to get the most of it it, such as tagging documents when they are unfinished, tagging people to certain documents, etc. I think its easy to use it as you would Google Sites where you set up a site and put documentation there, but this has so much more potential.
Confluence in a small office
What do you like best about the product?
I enjoy the open environment of confluence. I like that it basically gives yon an open page to use as you see fit
What do you dislike about the product?
Because of how open the environment is, it is sometimes difficult to integrate Confluence into existing processes.
What problems is the product solving and how is that benefiting you?
It has helped by providing a space to share and discuss content. For every issue that gets brought up in a staff meeting, we can create a confluence page and share relevant news and research articles, discuss ideas, and collaborate.
Not Terrible, but Terribly Unintuitive
What do you like best about the product?
Easy to consume data on it. Great for sharing information
What do you dislike about the product?
Very tough building out something useful. Lots of trial-and-error.
What problems is the product solving and how is that benefiting you?
Team management and making sure that people can access necessary documents. It's a lot easier to share decks across the organization
Confluence - Everyday use
What do you like best about the product?
When configured properly it's a feature rich system that's easy to use for so many different roles and needs.
What do you dislike about the product?
Novice administrators can create a mess in the system - making a system that is hard to use for even advanced used users.
What problems is the product solving and how is that benefiting you?
Collaboration across location, status reports and item tracking, as well as time tracking to better understand projects have been the major benefits.
Recommendations to others considering the product:
Configuring in a way that makes sense to you and your organization is key. Investing in training for key stakeholders and determining how you use the system prior to implementation will go a long way.
It's not that you can't change, the system is flexible, but to get adoption and real value you need to start right.
It's not that you can't change, the system is flexible, but to get adoption and real value you need to start right.
Awesome collaboration tool and built-in software
What do you like best about the product?
This is your jack-of-all-trades collaboration tool and content sharing solution. Way better than SharePoint; Confluence allows you to create spreadsheets, Word docs, spreadsheets, even flow diagrams (goodbye Visio) and share them with your team. Fast, easy to use, and the best content management solution I've ever used.
What do you dislike about the product?
There is not much to dislike here. It can be difficult to figure out the parent-sibling file upload relationships--that is about the only thing I can think of.
What problems is the product solving and how is that benefiting you?
Content management, version control, document creation. Confluence has it all.
Recommendations to others considering the product:
If you need a document repository, use Confluence. The other built-in feature make it the best solution out there.
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