Confluence
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Confluence will help your business collaborate effectively
What do you like best about the product?
Great storage space for a variety of documents, processes, and notes. Useful to organize customer paperwork, issues, and important tidbits.
What do you dislike about the product?
The integration into JIRA is not as robust as I'd like it to be. Sometimes it can be hard to deal with the parent-child organizational system, especially when you start putting a lot of information into the software.
What problems is the product solving and how is that benefiting you?
The main benefit of using Confluence is the ability to have a central space for your team to collaborate. Instead of everything happening through emails, conversations, or other methods, everything can take place in one space and everyone on the team can see and interact.
Extremely useful company wiki
What do you like best about the product?
Its versatility. Confluence gives our company and department to store and communicate about every process and product in our company as well as centralize any useful company information like onboarding, HR, and company structure.
What do you dislike about the product?
So many macros are paid. I'd like some more really useful macros
What problems is the product solving and how is that benefiting you?
Our business is historically very silo'd. Confluence has helped us bring the walls down between departments.
Recommendations to others considering the product:
Be sure that if you're hosting it yourself that you have developers that understand how to implement it.
A wiki for JIRA integration
What do you like best about the product?
It's clearly designed to support a software development team's JIRA workflow.
What do you dislike about the product?
JIRA support is about all Confluence does reasonably well. The clunkiness of pages, lack of compelling knowledge management tools, and mostly defunct third-party widget marketplace means that every team tries it once but it rarely sticks.
What problems is the product solving and how is that benefiting you?
A wiki is supposed to be an easy, intuitive platform for sharing key knowledge about internal products and processes. However, it's too easy for Confluence to become a mess of half-finished and abandoned pages within weeks of adoption.
Food for large teams, seems to go down a lot
What do you like best about the product?
Confluence makes it easy for our large team, working apart from one another to share documentation in a more secure arena that Google docs.
What do you dislike about the product?
Service seems to have issues about once a month for us. Very inconvenient, as we use this and Jira heavily.
What problems is the product solving and how is that benefiting you?
Large scale, secure communication and distribution of documentation. We also like that this works so cleanly with Jira - which we rely heavily on for project management.
Recommendations to others considering the product:
Have users attend training either led by an in-house expert or via online resources when onboarding new team members or implementing Confluence.
Great tool for sharing ideas
What do you like best about the product?
Easy to use to build reach definition of your ideas/processes/etc. It's inside your browser, no need to open any other applications, and it has a lot of plug-ins to make your content looks nice and professional. Autosave feature prevent you from loosing not saved editing which you not finished due to technical issues.
What do you dislike about the product?
I wish more file formats to be embedded to the point you can control some parameters such as , currently you can embed PPT, PDF and specify size on the page - that it.
What problems is the product solving and how is that benefiting you?
We wanted to start tracking business ideas from one side and from another - wanted different teams (co-located and remote) start sharing their knowledge, explain architecture, processes, how to, etc. We tried Sharepoint first, but with Confluence implementations the level of engagement with the teams increased significantly, and the quality and quantity of content is also multiplied.
Recommendations to others considering the product:
You will need someone to administer spaces on Confluence (I would recommend to have experienced guy if you never before have designed team sites/spaces anywhere else), otherwise you may end up with a mess of almost identical spaces lead by different teams, while both (or more teams) should incorporate their pages into a single space. You also should consider to link confluence to actual ticket system, we use Jira - there is a good integration with Confluence - we put Jira ticket/epic/story numbers on Confluence pages, it gives us a good visibility on work to be done/linked to whatever we defined in the confluence.
Used for collaboration in the workplace - very effective tool
What do you like best about the product?
Confluence provides a fantastic way to share information and had the added benefit of connecting directly to Jira.
What do you dislike about the product?
It can be slow and functions withing confluence related to word processing and formatted are limited.
What problems is the product solving and how is that benefiting you?
As a systems analyst, I use confluence to share systems flows and documentation.
My company uses Confluence to share meeting notes, checklists, and updates within Confluence "spaces
What do you like best about the product?
What I like best about Confluence is that it allows users to look into individual Spaces, Pages, and Networks in order to better share/organize their information. I think that Confluence has been very useful for my company in sharing training documentation in particular.
What do you dislike about the product?
One of the things I sincerely dislike about Confluence is that the search function could seriously stand to be improved.
What problems is the product solving and how is that benefiting you?
In terms of business problems that we are solving, we have centralized spaces in which anyone who attended a meeting or needs specific notes from a session can have access to such without having to email people back and forth over and over. Email can be clunky, Confluence is clean.
Recommendations to others considering the product:
Make sure that you set up spaces in an organized and routine fashion to avoid overlap and double entries. I highly recommend that you also organize your "favorite spaces" tab appropriately so that you can easily navigate to where any files you might need will be.
project management; keeper of all related work things
What do you like best about the product?
Stores a lot of information and is a good project management tool to keep track of things; use it in conduction with JIRA for maintenance and request tickets; great resource to keep everything in one place, however.
What do you dislike about the product?
There are so many options available that are left unused that could be a bit overwhelming if not inefficient
What problems is the product solving and how is that benefiting you?
Project management; keeping everything in one place and could access it online anywhere, anytime
Great collaboration and organization tool
What do you like best about the product?
Confluence makes it really easy to collaborate with my own team and other teams. It's really easy to tag documents that are used frequently and to roll out new procedures to the entire company in one central location. Pictures, screen shots, and links can be included in documents for examples and helping to find other pertinent information.
What do you dislike about the product?
It can be very easy to lose documents, or have multiple versions if they aren't kept in the appropriate containers. It seems like there could be more work put into integration with HipChat and Jira, since both are also made by Atlassian. It's also a little inconvenient to have to dig to find certain features available, there should be a more simplified admin user interface, although this could just be how the current settings are configured for us.
What problems is the product solving and how is that benefiting you?
We're responsible for making sure environments are set up for clients properly so they can utilize and leverage our software to maintain their business. A lot of the benefits we have discovered revolve around the ability to quickly get the same information out to multiple teams, and having a single central location like Confluence makes this really easy.
Recommendations to others considering the product:
Give it a try, honestly for the price it's definitely worth it. If you have a large company, it does get a little pricey but if you're a small business or a startup, then you can not beat the $10 pricetag for 10 users for a lifetime.
Confluence Review
What do you like best about the product?
All of the collaboration tools available
What do you dislike about the product?
compllexity of the features and back-end setup
What problems is the product solving and how is that benefiting you?
project management
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