Confluence
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Works Okay With Process & Dedication
What do you like best about the product?
* fully fledged product within Atlassian, which is great if you utilize the Atlassian product suite already.
* great plugin additions to add in easy graphics and diagrams where words do not suffice.
* great plugin additions to add in easy graphics and diagrams where words do not suffice.
What do you dislike about the product?
* structure - it's hard to know how to use across all teams/areas and it would be best if there was an onboarding process for an account to setup how they want documentation to look for select PROJECTS, as an example, and that would make it easy for all users.
* interface is not obvious at first glance and takes some getting used to and continual training for the intended outcome.
* interface is not obvious at first glance and takes some getting used to and continual training for the intended outcome.
What problems is the product solving and how is that benefiting you?
Internal documentation of processes/products for internal sharing.
A Documentation Site for the Developer In Mind
What do you like best about the product?
First off, it is great to use a tool that is version controlling documentation; trying to keep a version in a folder on a server always has been difficult to upkeep especially when a number of different users access the same files at the same time. Confluence gives one the ability to keep track of that without
What do you dislike about the product?
Starting out the configuration of the site took more time than I had realized. With the ability to customize so many things, it took some time to have it completely understood as the documentation, though it was there, didn't lend itself to be completely user-friendly at all times.
What problems is the product solving and how is that benefiting you?
One of the biggest reasons was we were having difficulties trying to keep a version of technical documentation in a folder on a server always has been difficult. Especially the upkeep when a number of different users access the same files at the same time. Confluence solved this issue by giving us a collaborative tool that solved this issue for us. Also, trying to come up with a documentation file structure that everyone understood is difficult. It is very hard to understand the intention of one person's navigation of these folders over another. This way we had a tool that gave us easy access via search.
Recommendations to others considering the product:
If you are looking for a tool that integrates with the other Atlassian products, this is the tool for you. It is great to be able to link service tickets with documentation automatically without using extra or other tools to accomplish this. If you haven't used the Atlassian products, this is a great step toward the right product stack used in a developer environment.
Great Collaboration and Requirements Gathering Tool
What do you like best about the product?
The default template is usable. It works for simpler requirements. Adding or modifying templates is also very easy.
What do you dislike about the product?
Lack of workflow design capability. We would like the ability to create workflows and user stories from within Confluence.
What problems is the product solving and how is that benefiting you?
Solved: Documenting business requirements clearly.
Benefit: Quick turnaround to show to the business.
Benefit: Quick turnaround to show to the business.
Commendable Collaboration Tool
What do you like best about the product?
Ease of Use
Features for Collaboration
Ability to export out pages as HTML
Relatively Stable
Good Full -Text Searcjing Capabilities
Features for Collaboration
Ability to export out pages as HTML
Relatively Stable
Good Full -Text Searcjing Capabilities
What do you dislike about the product?
No advanced Searching Capabilities
Poor importing capabilities from other document formats
Poor importing capabilities from other document formats
What problems is the product solving and how is that benefiting you?
Need for repository of Team Production Support processes
Need for team internal documentation (chores and capabilities)
Need to collaborate with internal teams on ideas and suggestions on technical and non-technical topics
Need for team internal documentation (chores and capabilities)
Need to collaborate with internal teams on ideas and suggestions on technical and non-technical topics
Recommendations to others considering the product:
Leverage its inherent Collaboration capabilities
Concept of a Space for a team
Security features for showing/hiding content
Concept of a Space for a team
Security features for showing/hiding content
Been using it for years, no issues
What do you like best about the product?
It's extremely easy to get a quick page up on your personal space. The built-in editing tools are top notch and give you plenty of options for formatting, including nice code formatting options. The ability to watch pages is very feature-rich. Embedding Balsamiq Mockups into pages is a great feature that works seamlessly. Shared editing works fantastically. Page history tools work very well.
What do you dislike about the product?
Multi-tiered organization of pages (like in a tree) can be a little difficult to view/manage.
What problems is the product solving and how is that benefiting you?
Our organization uses it to store information about just about everything.
Recommendations to others considering the product:
It's a solid piece of software that's worth trying out to see if it fits your own individual project needs.
Great Product
What do you like best about the product?
I like that parts of confluence can be public and part can be private so customers can only see what we want them to see. I like that multiple people can edit pages and how easy everything is to find.
What do you dislike about the product?
I don't dislike anything about this product.
What problems is the product solving and how is that benefiting you?
Confluence is a great place to keep company documents. I like being able to edit ongoing documents, such as employee contact information or customer feedback.
Confluence is used at my company to better help explain different tasks.
What do you like best about the product?
I like how it is easy to navigate and editable. I also like how it is similar to google docs and you can easily see who edits different things and you can format it however you like.
What do you dislike about the product?
I dislike that you need plug ins to get the best usage of confluence.
What problems is the product solving and how is that benefiting you?
I'm solving problems that involve getting communication across to employees in different departments.
Confluence is a great tool to store project findings, if you can get the rest of your team to use it
What do you like best about the product?
I like how it is easy to access from anywhere. I can get to confluence no matter where I am at the time, or from what device I have with me. I love its integration with Jira, as we use that for project ticketing. I love how configurable it is, so that you can really make a document clean and easy to read, with build in navigation.
What do you dislike about the product?
Confluence is one of those tools that only works when everyone in your team or organization decide to actually use it. You can put all the documentation in the world up on it, make it as easy as you want to search and find what you need, but if you cannot get your team mates to sign up and actually log in to use it, it doesn't end up helping anyone.
What problems is the product solving and how is that benefiting you?
After running A/B tests, or research spikes, I find that Confluence is a great place to store the data so that we can look back at it down the road.
Recommendations to others considering the product:
If you are struggling for a place to gather team documentation, HR files, or reports that you want to make sure anyone can find and read later, you should give Confluence a try. Get as many people onboard as possible, make sure that it becomes part of their process. If you don't have full buy in from everyone, the tools is much less useful overall. But when everyone works together on it, its a great tool for collaborative documentation.
Good tool for sharing information
What do you like best about the product?
The ability to share and organize information between many teams is great. I like the organizational-tree structure of pages.
What do you dislike about the product?
There is a large gap in the ability to report on information, contributions and usage. I do not like that I cannot track who on the team is contributing to Confluence.
What problems is the product solving and how is that benefiting you?
Sharing and storing internal information can often be a problem in business. Confluence allows us to share such information between teams, allowing us to collaborate in effective ways.
Confluence is a great documentation tool for teams using Atlassian tools
What do you like best about the product?
I like the integration with JIRA and other Atlassian tools.
What do you dislike about the product?
Publishing public vs. private documentation is a weird hassle.
What problems is the product solving and how is that benefiting you?
Documentation for customers.
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