Confluence
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Efficient Documentation with Room for Improvement
What do you like best about the product?
I like Confluence's autosave, online editing, and collaboration features. The ease of creating folders is a plus, too. My stakeholders have access to the same documents and can edit them seamlessly, with changes saved without conflicts.
What do you dislike about the product?
The freeze first row (first row as header) doesn't work after a decent number of rows are added. Page keeps crashing sometimes.
What problems is the product solving and how is that benefiting you?
I use Confluence for maintaining documentation and creating knowledge hubs. All stakeholders can access the same docs, edit smoothly, and autosave ensures no conflicts.
Confluence Keeps Team Knowledge Organized and Accessible
What do you like best about the product?
What I like best about Confluence is that it gives teams a shared space to document knowledge, collaborate, and keep information accessible over time. It is especially useful for organizing project notes, meeting recaps, technical documentation, and internal processes in one place. The overall experience is fairly easy to understand, even for new users, and the integration with other Atlassian products makes it more valuable in day-to-day work. From a ROI perspective, it brings value by reducing duplicated information and making it easier for teams to find and reuse existing knowledge instead of starting from scratch each time.
What do you dislike about the product?
What I dislike is that the UI can sometimes feel cluttered, especially when spaces become large or poorly organized. Finding the right page is not always as smooth as it should be, and performance can occasionally feel slow on heavier pages. While integrations are a strength overall, they can also create complexity depending on how your workspace is structured. Onboarding new users is manageable, but keeping documentation clean and discoverable requires discipline. The AI-related features are interesting, but at this stage they do not always feel essential enough to significantly change the experience.
What problems is the product solving and how is that benefiting you?
Confluence solves the problem of knowledge being scattered across chats, emails, personal notes, and disconnected files. By centralizing documentation in one collaborative workspace, it helps teams keep a shared source of truth that is easier to update and reference over time. For me, that means less time spent searching for information, better continuity across projects, and smoother collaboration between teams. It also improves onboarding because new team members can access existing documentation more easily. In that sense, the platform delivers clear value, even if the experience could still improve in terms of navigation, speed, and the practical usefulness of some newer AI capabilities.
Confluence as Our Go-To Hub for Requirements and Product Documentation
What do you like best about the product?
We use Confluence as a main source of software documentation. Requirements, specifications, PRDs etc.
What do you dislike about the product?
Lack of reporting and analytics that is hidden behind a higher paid tier.
What problems is the product solving and how is that benefiting you?
Main source of business knowledge.
Intuitive Documentation with Room for Pricing Improvement
What do you like best about the product?
I use Confluence for wiki-style documentation and really value having all the documentation in one place where it's easily reachable. I like the ease of use and editing of text. The intuitive layout allows my team to add documentation effortlessly which makes things convenient. The initial setup was also very easy.
What do you dislike about the product?
Pricing is a bit steep and sharing could be better
What problems is the product solving and how is that benefiting you?
Confluence consolidates documentation in one place, making it easily reachable. It simplifies text editing with an intuitive layout, enhancing team collaboration.
Efficient Collaboration with Room for Improvement
What do you like best about the product?
I like how Confluence makes collaboration and documentation easy by keeping everything in one central place. It's really convenient to create, organize, and share content with my team. I also appreciate its clear and structured documentation for features, decisions, and processes, as well as its flexibility and useful features like templates and comments, which enhance efficiency. Additionally, I find the setup easy to get started with, although organizing content and permissions did take some effort initially. The ability to track and manage work, write project documents, requirements, and meeting notes in one place is incredibly helpful.
What do you dislike about the product?
One thing that could be improved in Confluence is the search experience; sometimes it's hard to quickly find the exact page, especially when there is a lot of content. The search results can feel inconsistent when using different keywords for the same content. For example, if a page title uses one term but the content uses a slightly different variation, the page doesn't always appear prominently in the results. This impacts my work because I end up spending extra time trying multiple search terms or navigating through spaces manually to find the right document. Another area is the editor performance, which can feel slightly slow or laggy. Pages with a lot of tables, images, or embedded elements tend to lag while typing or scrolling. When multiple people are editing the same page, it can occasionally feel less responsive or cause minor sync delays.
What problems is the product solving and how is that benefiting you?
I use Confluence to keep all documents, requirements, and notes centrally located. It provides clear, structured documentation and makes collaboration and organization easy. Its features like templates and comments enhance efficiency. Confluence simplifies creating and sharing content with the team.
Best Project documentation tool for Large scale projects
What do you like best about the product?
For the past five years at Experian, using Confluence Global, I’ve been able to manage all my project work in one place by keeping notes, documents, and all related details together.
As an admin for Confluence Global, I also review and approve changes in the cloud history.
I can create pages, ask questions, upload documents, and share them with my team or anyone who needs access. I’m also able to create task reports and UML diagrams, which helps me keep everything organized and easy to find when I need it.
As an admin for Confluence Global, I also review and approve changes in the cloud history.
I can create pages, ask questions, upload documents, and share them with my team or anyone who needs access. I’m also able to create task reports and UML diagrams, which helps me keep everything organized and easy to find when I need it.
What do you dislike about the product?
There’s nothing I can say I dislike. That said, from a developer’s point of view, it would be really helpful if it integrated with tools like Visual Studio, IntelliJ, or similar developer environments, so developers could easily push their logic to Confluence pages as either documentation or a script file.
What problems is the product solving and how is that benefiting you?
In Experian, all project materials, KT sessions, and reports are available in one place. It’s also easy to add website links, recorded sessions, and photos, and to provide access to the right project people. In this case, security is high, which makes sharing and managing everything feel safe.
Seamless JIRA Integration, Needs Better Third-Party Connections
What do you like best about the product?
I appreciate how easily Confluence works to flow between documents and related items in JIRA. I like that I can see what issue the document ties back to, which is extremely helpful for CS Post Mortems because we can link the CIs directly rather than just talking about them. Similarly, when Devs/Product are building documentation, they can link the CI or FTRQ that the document connects to. Additionally, Confluence allowed us to consolidate all documents in one place.
What do you dislike about the product?
The integration to Slack, ClickUp, etc. times out more frequently than other connections I use. I have to reconnect Confluence Cloud anytime I want to use it in Slack, ClickUp, etc.
What problems is the product solving and how is that benefiting you?
I use Confluence for linking and consolidating documentation, ensuring all docs are in one place. It seamlessly integrates with JIRA, allowing us to link important documents directly to issues, which is great for clarity.
Excellent Organization, Strong Search Functionality, and Supports AI Integrations Like Rovo
What do you like best about the product?
Organization, search features, and integrations with AI platforms like Rovo and PM platforms like JIRA, which is also a part of the Atlassian suite.
What do you dislike about the product?
The UI feels a bit dated. There can be a lot of links/info on your screen at once which can sometimes feel overwhelming.
What problems is the product solving and how is that benefiting you?
It's our internal wiki that we use as our company's source of truth for company updates, benefits, standard operating procedures, and best practices.
Robust Documentation Hub with Easy Jira Integration
What do you like best about the product?
I like how formatting and writing in Confluence work, and linking other documents is really easy. I like the way you can nest documents under themselves and connect different spaces and contexts. I also really like the integration with Jira, as I can see which issue is mentioned in which Confluence document and quickly pull relevant docs when working on an issue. Compared to Jira, Confluence is really stable and fast, and I haven't noticed any bugs whatsoever until now.
What do you dislike about the product?
I don't like the fact that I can only export the documents to PDFs or Word. In this AI era, markdown files are really important, and the fact I can't export the docs to markdown is really painful. It adds another step of converting it somewhere else.
What problems is the product solving and how is that benefiting you?
Confluence keeps us organized by storing all documents in one place and integrates with Jira for easy access to relevant docs from issues.
Confluence Makes Our Knowledge Base Easy to Structure and Navigate
What do you like best about the product?
Confluence allows us to structure our knowledge base and reference data in an easy to navigate hierarchical way, and supports a good variety of page layouts and formatting.
What do you dislike about the product?
The search function is powerful but can return results that are less relevant if you're not careful with filters and operators. The page formatting can deliver good readable results but can be a bit fiddly
What problems is the product solving and how is that benefiting you?
A single reference point for access to project and process documentation, and work-in-progress specifications as well as a historical record of completed work - great for coordination cross-functional teams operating in different locations and timezones.
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