Confluence
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Fairly easy to use but could have more features
What do you like best about the product?
The articles have a very basic layout and are easy to create. You are also able to vote on different things to easily create prioritization. Being able to add comments and and have a conversation about the article is also very nice and an easy way to document what has happened and what needs to happen.
What do you dislike about the product?
This may just be because of how my company is using it but it's not very user friendly when trying to search for specific articles. I wish there was an easy way to get to the article that you need. It seems like you either get too many results that are impossible to comb through or you do not get enough results so you can't find what you need.
What problems is the product solving and how is that benefiting you?
We put implementation method articles and they are very useful when working with new customers
Recommendations to others considering the product:
This can work great as a centralized place to put all your knowledge on different topics. It can be used as a reference tool for new employees to help get them up to speed. It is also great for the long-term employee to use when you just can't remember little details.
The biggest thing that will hinder your usage and make Confluence seem useless is if you do not keep it updated. As you begin implementing Confluence make sure that you have a plan in place to get consistent updating happening. If it is not updated it will quickly get outdated and your companies usage will go down.
The biggest thing that will hinder your usage and make Confluence seem useless is if you do not keep it updated. As you begin implementing Confluence make sure that you have a plan in place to get consistent updating happening. If it is not updated it will quickly get outdated and your companies usage will go down.
Single destination for all project documentation needs
What do you like best about the product?
The organisation of information on confluence is something that I really appreciate. You can put almost all of the information regarding your project over confluence and it makes it easier to update.
What do you dislike about the product?
Nothing to dislike really but if we could have some way of integrating java docs to confluence that would be great.
What problems is the product solving and how is that benefiting you?
It saves us a lot of time of organising project information for all types of users for our software production. From developers to Project Managers to customer care executives, all use confluence to solve their queries and update the information for each other.
Recommendations to others considering the product:
Go for it guys. Its pretty neat.
Lots of options and potential
What do you like best about the product?
I like that you can combine file storage and task management in one tool
What do you dislike about the product?
Not intuitive. Requires training to fully implement
What problems is the product solving and how is that benefiting you?
Collaboration with my company and an outside agency
Recommendations to others considering the product:
Set good guidelines and best practices internally to help with ease of use
A great tool that is often let down by a frustrating UI
What do you like best about the product?
Confluence provides a shared collaboration space which is great for sharing documentation.
What do you dislike about the product?
On occasion confluence will simply go haywire when formatting and it isn't always the most intuitive to find functionality.
What problems is the product solving and how is that benefiting you?
Confluence allows all our users in the business to access important documentation, namely our requirements and anything else useful for their job.
Adequate, But Not Great
What do you like best about the product?
The integration with Jira is great in terms of saving time entering information redundantly. The granular control over users and user groups is nice as well.
What do you dislike about the product?
Although Jira integration is nice, the lack of hihg quality formatting tools that may be found in things such as Google for Work overwhelms the time savings from the integration. It would be far and away better if Jira would more readily integrate with Google for instance. Also, the organization of sites is not particularly easy to perform. In fact, just like Jira, administration of Confluence is a bit of a nightmare. The learning curve is steep, and it need not be.
What problems is the product solving and how is that benefiting you?
General organization and documentation of internal policies and procedures. Project organization and coordination, including meeting notes and other collaborative documentation.
Recommendations to others considering the product:
Really need to have someone dedicate time to getting trained adequately.
good place to store shared information
What do you like best about the product?
A shared knowledge base that multiple team members can access and edit
What do you dislike about the product?
so far this has met our needs well so no complaints
What problems is the product solving and how is that benefiting you?
storing our information in a searchable tool we can all access
Confluence - a supprt agents guide
What do you like best about the product?
Confluence allows us to really get a grip on what feature we need to implement, the status of bugs, and any progress we're tracking on company projects. I like the notifications (can be set to a weekly review) and general ease of use of the platform.
What do you dislike about the product?
The new layout is harder to navigate, and the feature/status are not displayed clearly. I think improvements can be made for onboarding a new user (aka feature tour) before they get started. More options in progress would help, too!
What problems is the product solving and how is that benefiting you?
Currently, we are using it to track bugs and their fixes, feature requests, and any projects (for either teams or individuals). It helps keep us all accountable and above board on our goals and tasks.
Recommendations to others considering the product:
Definitely a must for all tech support, has great potential for task management software for teams too!
Good for Team Information
What do you like best about the product?
When people upload something on Confluence, an email will automatically be sent to everyone in the department,
What do you dislike about the product?
All the emails may be redundant if the employers create too big of teams
What problems is the product solving and how is that benefiting you?
Training for new employees
Solution to Google Docs Disorganization
What do you like best about the product?
Confluence is very efficient when it comes to aggregating sources, research, documentation, policy, across companies and best of all across the different teams within a company. What our previous method for aggregating documentation (Notion) lacks was for one the organization and online "filing cabinet for the different teams and the different categorization of documents/analysis. It is also more robust in being able to display analysis for the more analytical teams that would need to tie in other BI tools, graphs, charts, and etc for their documentation. Another added addition is because this is an Atlassian company, you are able to tie specific pages to Jira tickets that may be associated with the page. This increases the usability of the page and also helps the flow of navigation. It is great to have a centralized place to store all company information and documentation, without having to share a link in a slack channel anytime someone creates a new document.
What do you dislike about the product?
Though the functionality is way above that of say google docs, I do find that the creativity side of confluence could use some improving. For example, the format is a very linear type of mobility of components. Meaning that at most you can have three columns of separation, they must all be aligned, and all of your charts and graphs must also fit into this category. It would be very helpful in telling a story if there are was more variation in the types of pages that could be created. And different settings depending on whether we would prefer documentation style or a more freeform style would be useful.
What problems is the product solving and how is that benefiting you?
The business problem that Confluence is solving is our ability to have a single source of truth for all documentation. It has helped to centralize the source for onboarding as well as limit the "telephone" problem that can occur when looking for something that may have multiple owners. It is more organized and has made our ticket making to documentation process more streamline and agile.
simple yet powerful wiki-style tool
What do you like best about the product?
If you have used any wiki-style site, Confluence is similarly simple and intuitive to use. That it connects with Jira and can show data from Jira is incredibly helpful and useful.
What do you dislike about the product?
For those who are used to Microsoft Word and/or Google Docs type solutions, the wiki formatting and style can be a learning curve.
What problems is the product solving and how is that benefiting you?
We use it for internal documentation and communications. It's a great way to keep such things organized in a place where customers cannot accidentally be linked for it.
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