Confluence
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Good product. Can be better
What do you like best about the product?
The ease of creating basic pages on confluence is something unique
What do you dislike about the product?
The complexity involved in the creation of specific features and lack of documentation.
What problems is the product solving and how is that benefiting you?
Firm wide communication
Best Wiki I've ever used
What do you like best about the product?
Of course it is easy to use but it also has features beyond what I'd expect in a mere Wiki.
What do you dislike about the product?
It can be a bit intimidating to someone who has not used a Wiki before.
What problems is the product solving and how is that benefiting you?
We use it to document product strategy discussions and master data management. It has helped us focus our efforts in these areas and record institutional knowledge.
Recommendations to others considering the product:
Make sure you know the features you want in a Wiki
Confluence is the lifeblood of our company's internal communication
What do you like best about the product?
I appreciate how easy it is to create and contribute to pages. It's JIRA integration is super helpful also.
What do you dislike about the product?
I think there could be some improvement around searching and sorting content. I feel like things that are most relevant don't always come up at the top. Could be user error, but I wish there was a way to quickly filter out pages that haven't been used in or contributed to in X-amount of time.
What problems is the product solving and how is that benefiting you?
We are a global company with many different teams. Regardless of where you are, you know Confluence will have the answer you need. We use if for tracking progress ands wins, policies, employee/HR info and internal blogging. It solves an internal communication issues.
Recommendations to others considering the product:
If you need an internal portal that can house all kinds of company content from blogs- spreadsheets, forms, company updates, conversation threads- anything- this tool is awesome. Plus it integrates with Jira and that is super helpful if you use that tool also.
Useful sharing tool for documentation and plans
What do you like best about the product?
I like the ability to create a personalized central hub for information. It's great to see recent updated in a consolidated "space". I find multiple departments can use and customize to what works for them.
What do you dislike about the product?
I use the pages as easily updatable dashboards, which can be a bit inconvenient needing to click edit, reload then save changes. It would be great if you could add text fill fields that all invited members could comment in without needing to edit the page.
What problems is the product solving and how is that benefiting you?
Centralized location for project-specific communication.
Recommendations to others considering the product:
Love the ability to collaborate. I would just suggest that in order to get the most out of the platform, all team users need to be actively engaged.
Very good tool to track the flow of workload! Better than Sharepoint.
What do you like best about the product?
It is a nice adjunct to Smartsheet for those who use that for their project plans. We just keep a link to Smartsheet on the home page of each project.
Confluenceis so much better tha sharepoint, or even google docs or dropbox. (if your company and you are using that software, please consider switching. Do not have to thank me). The reason is the consolidated meeting action items, the ability to create Jira tickets from highlighted text make it so convenient, handy, and productive. It suppports Smartsheet as well. Very easy to edit as well.
Confluenceis so much better tha sharepoint, or even google docs or dropbox. (if your company and you are using that software, please consider switching. Do not have to thank me). The reason is the consolidated meeting action items, the ability to create Jira tickets from highlighted text make it so convenient, handy, and productive. It suppports Smartsheet as well. Very easy to edit as well.
What do you dislike about the product?
I think sometimes it's a bit buggy, which can be annoying haha. Also, the search is not quite good. I know I am asking for a lot because the software is already so helpful. but if they can fix these, it's gonna be perfect.
What problems is the product solving and how is that benefiting you?
The best collaboration tool. I have been using it for different activities like project planning, project & team management, requirement gathering, scheduling, team collaboration which are accessible on both web and mobile making the work activities fun and focusing on other project specific activities leaving all other things to confluence.
Simpler to use than Sharepoint!
What do you like best about the product?
It's an easy system to learn. The intuitive navigation makes finding information about a topic very simple.
What do you dislike about the product?
The search engine doesn't always pull the most relevant information.
What problems is the product solving and how is that benefiting you?
Utilizing the system for company content management. Information is managed in a central repository making a very useful reference for any company related topic.
Using Altassian Repository
What do you like best about the product?
Its ability to free form of documenting information. Building pages that suite the need. The databse does not take alot of space.. Its cost & licensing
What do you dislike about the product?
Lacks slick graphics to best represent the pages & data.
What problems is the product solving and how is that benefiting you?
Simplification of sharing information within and outside the organization. The history and notification of the product.
Recommendations to others considering the product:
You have the ability to use the product for 30 days without cost. You tube videos provide simple explanations and works with Microsoft outlook.
Review for Confluence
What do you like best about the product?
Confluence allows the tracking of bugs, errors and action items among a team. Scheduling, as well as documenting happens on the same website for the entire team which makes it easy to track items.
What do you dislike about the product?
It is not super easy to navigate between all the pages (confluence for documentation, jira for scheduling and action item tracking). The user interface is not very easy to navigate and is not very intuitive.
What problems is the product solving and how is that benefiting you?
Scheduling of tasks and error tracking for collaborative work.
Data centralization for everyone
What do you like best about the product?
What I mostly like with Confluence is the data centralization it provides us. With a smart page arborescence, you can easily organize your business documentation and find what you need.
It is also a tech oriented tool which means that all the templates and type of pages offered by Confluence are made for IT projects. We use a lot the "requirements" page and it has very much helped our team to understand the big picture of a project and be user-oriented.
Finally, since we use JIRA, we usually link our issues in the Confluence page which is updated whenever an issue status changes. We do not need to manually update our documentation and this is time-saving!
It is also a tech oriented tool which means that all the templates and type of pages offered by Confluence are made for IT projects. We use a lot the "requirements" page and it has very much helped our team to understand the big picture of a project and be user-oriented.
Finally, since we use JIRA, we usually link our issues in the Confluence page which is updated whenever an issue status changes. We do not need to manually update our documentation and this is time-saving!
What do you dislike about the product?
However, it can be hard sometimes to format a page and insert links or files. Images can't be positioned as we want it to and they only have 3 different sizes. This is why, despite the great centralization it provides us, we consider it as a little bit archaic in terms of formatting. If Confluence could be as easier to format as a PPT document for example, it would be outstanding!
Finally, even if Confluence offers a good page arborescence, it can be hard sometimes to find the right page you are looking for. Some are hidden if not linked to a group. And the home page is not very useful.
Finally, even if Confluence offers a good page arborescence, it can be hard sometimes to find the right page you are looking for. Some are hidden if not linked to a group. And the home page is not very useful.
What problems is the product solving and how is that benefiting you?
With Confluence, we are avoiding spreading documentation and data across different tools. It allows us to have a one-time place where all our documentation and ideas can be put and that the tech team can use as reference.
Our UX designer and product manager use it a lot since we write all our requirements in Confluence.
Our UX designer and product manager use it a lot since we write all our requirements in Confluence.
Recommendations to others considering the product:
If you have multiple product lines or just need a one-time place for your product documentation, Confluence is a great tool.
Perfect in-house documentation tool
What do you like best about the product?
Aside from Wordpress, Confluence is the closest to WYSIWYG online publishing you can get.
What do you dislike about the product?
The pricing structure. Don't get me wrong, I love that I can implement a 10 user server license for $10. I would jump at the chance to buy a 25 user license if it was about $500, instead of $1,500.
What problems is the product solving and how is that benefiting you?
IT documentation has been an issue just about everywhere I've ever worked.
These are some of the challenges I've encountered with documentation:
- Too wordy. Information overload
- Not enough information.
- Only one person maintains it.
- Documentation spread across file shares and NOT searchable.
Confluence solved all of the above issues.
For much of my career, I have been the subject matter expert for Servers, Workstations, Operating Systems and Networking. Confluence gives me a way to record the 'tribal information' I've been keeping in my head, and give it to my colleagues. It also gives them a place to record the things they are the subject matter experts on.
The key benefit to this is that I can shift my focus to new projects, grow as a professional and make my team more effective. My guys know that the information is there, so they don't have to wait for me to get on with what they are doing. I can also take time off without being called every 15 minutes.
These are some of the challenges I've encountered with documentation:
- Too wordy. Information overload
- Not enough information.
- Only one person maintains it.
- Documentation spread across file shares and NOT searchable.
Confluence solved all of the above issues.
For much of my career, I have been the subject matter expert for Servers, Workstations, Operating Systems and Networking. Confluence gives me a way to record the 'tribal information' I've been keeping in my head, and give it to my colleagues. It also gives them a place to record the things they are the subject matter experts on.
The key benefit to this is that I can shift my focus to new projects, grow as a professional and make my team more effective. My guys know that the information is there, so they don't have to wait for me to get on with what they are doing. I can also take time off without being called every 15 minutes.
Recommendations to others considering the product:
My suggestion is that you run it on a Linux server if you can, or cloud-based. I feel like it would be really be a waste of resources to run it on a Windows server (Hardware + OS License + Possible DB License + Backups = $Ouch). Confluence can be a bit tricky to get installed on Linux, but it's totally worth it. Even a very small server can effectively run Confluence. I've run it almost exclusively on VMs. I think a small 50 person office could get a lot of use out of the cloud-based service. Any company that has a remote workforce should definitely consider going cloud. If you have over 100 users, I'd recommend an in-house server for sure.
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