Confluence
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Versatile Knowledge Base with Great Integrations, But Needs Better Analytics
What do you like best about the product?
Confluence is a great tool for building and maintaining a team knowledge base. It supports various content types like pages, live docs, whiteboards, and databases, making it versatile and easy to organize. It integrates well with Jira and Product Discovery, and sharing content internally or externally is easy.
What do you dislike about the product?
The built-in page analytics are too basic and don’t provide enough insight into how content is being used or engaged with. More detailed and actionable data would be helpful.
What problems is the product solving and how is that benefiting you?
Confluence helps centralize team knowledge and documentation, reducing silos and making information easier to find and share. It improves collaboration across departments and keeps everyone aligned, especially when paired with Jira.
Confluence Keeps Us Organized and Connected with Effortless Integration
What do you like best about the product?
I love using Confluence as it makes easy to keep everything in one place.The implementation gets very easy and smooth thanks to the in built AI features . My team uses it for meeting notes, project plans, and documentation, and it is so much easier to find things now. The best part is that it connects perfectly with Jira, so I can link tasks in jira and confluence pages without switching tools. The editor is simple, even if you are not technical, you can create clean pages in minutes. It also has the search feature which gives results with few key words.
What do you dislike about the product?
Everything about confluence is very smooth. The only part I believe can be improved is formatting as it gets a bit tricky sometimes when i add tables or images for HLD's or LLD's.
What problems is the product solving and how is that benefiting you?
Confluence has helped our team stay more organized. Before, we had docs scattered across emails, chats, and drives. Now, everything is in one place where everyone can see and update it. It is especially useful when someone new joins the team as they can read through our pages to understand the work flow of the project and get up to speed quickly. It also integrates with Jira so we can easily see the documents when working on any ticket or task and understand the requirement in detail. It has made collaboration much easier and saved us a lot of back and forth communication.
Confluence Centralizes Everything—Finally Easy to Find What You Need
What do you like best about the product?
What I like best is that it's the single source of truth for everything. We used to have docs scattered in Google Drive, SharePoint, and random folders. Now, if I need a policy, a meeting note, or a project spec, I know it's in Confluence, and the search actually works. It just makes finding info easy.
What do you dislike about the product?
The editor is infuriating sometimes. I spend way too much time wrestling with the formatting, especially if I'm trying to copy-paste anything. It feels clunky and slow compared to a simple doc editor.
What problems is the product solving and how is that benefiting you?
The main problem it solves is information being scattered everywhere. We used to have things in shared drives, emails, and random personal folders—a total mess. Confluence puts it all in one spot that's actually searchable. The benefit is huge: I don't waste an hour every week hunting for a document and I can trust that the process or policy I found is the most current one.
Excellent Jira Integration and Flexible Editor, But Search Needs Improvement
What do you like best about the product?
deep integration with Jira. as a software developer, it helps link a lot of your story related work together, helps you gain knowledge to documentation that could have been otherwise lost. The editor is flexible, with powerful macros for creating tables of contents, roadmaps, and embedding diagrams.
What do you dislike about the product?
the search functionality, its not the greatest. many times i have to search for a phrase or word again and again, doing hit and miss on different results to find out a page that i truly wanted in the first place, so it could really work on that.
What problems is the product solving and how is that benefiting you?
Confluence solves the critical problem of knowledge silos and "tribal knowledge." In any organization, crucial information gets trapped in emails, chat messages, and g-drives with access issues. Confluence creates a durable data asset for the entire company.
Effortless Collaboration and Secure Knowledge Management with Confluence
What do you like best about the product?
Confluence makes it easy for our team to collaborate on documentation and knowledge management in real time. The integration with Jira streamlines our workflows, while customizable templates help us create project documents, meeting notes, and plans efficiently. Search functionality is robust, and I appreciate the ability to control permissions for different users, ensuring our sensitive data stays protected.
What do you dislike about the product?
The editor can be a bit clunky when managing large documents, images, or embedded macros. As our usage has grown, it's sometimes difficult to keep pages organized, and the notification system can result in alert overload for small changes. Additionally, the pricing can become expensive as the team scales up.
What problems is the product solving and how is that benefiting you?
Confluence solves the problem of scattered documentation and disconnected knowledge sharing within our organization. It provides a single, searchable source of truth for all our project details, team notes, and process documentation, which has drastically reduced time wasted searching for information across different platforms. Real-time collaboration and integration with Jira have aligned our technical and business teams, improving transparency and speeding up project workflows. The result is more consistent communication, better documentation practices, and increased team productivity.
Excellent for Collaboration and Organization, But Editor Can Be Slow
What do you like best about the product?
What I like best about Confluence is how easy it makes it to organize and share project documentation. The structure with spaces and pages helps keep everything neatly categorized, so information is easy to find later. I also like the collaborative features — multiple team members can edit, comment, or add notes in real time, which saves a lot of back-and-forth over email. The integration with Jira is another plus, since it connects project updates directly with the related documentation.
What do you dislike about the product?
One thing I dislike about Confluence is that sometimes the editor can be a bit slow or buggy, especially when working with large pages or multiple tables. Formatting doesn’t always stay consistent, and aligning images or tables can take extra effort. Also, the search feature could be more intuitive — it doesn’t always return the most relevant results when there’s a lot of documentation in the space.
What problems is the product solving and how is that benefiting you?
Confluence helps centralize all our project documentation in one place, which makes it much easier for the team to access and update information.With Confluence, everything from design discussions to release notes stays organized and traceable. It also helps new team members quickly get up to speed, since all project details and decisions are documented in one location.
Confluence: The Ultimate Digital Workspace for Team Collaboration
What do you like best about the product?
Confluence is like a digital workspace for our business where different teams of our company interacts with each other and exchange documents of their departments so, that a proper planning of upcoming projects can be done through virtual meetings and also a shared cloud based notebook can be created.
What do you dislike about the product?
The overall features that confluence has little less than MS Word and Google sheets also the person managing this software and working on it should must have good organising skills otherwise all the pages can become messy and time for creating efficient notebooks can also increase.
What problems is the product solving and how is that benefiting you?
Project collaboration and meetings is one of the integral part of our business and with the help of confluence we are able to work on a practical workspace where all teams can interact with each other and discuss about different work related issues. It also help us in shareing the knowledge of each departments with each other.
A powerful knowledge management tool
What do you like best about the product?
I really enjoy using Confluence as it has transformed the way our team collaborates on projects. The intuitive interface makes it easy to create and share documents, and the ability to integrate with other tools we use, like Jira, enhances our workflow significantly. I appreciate how we can organize our information in a structured way, which not only helps in keeping everything accessible but also encourages knowledge sharing among team members. The customization options allow us to tailor the space to fit our needs perfectly, making it a go-to platform for all our documentation and collaboration needs.
What do you dislike about the product?
One of the main things I dislike about Confluence is the he search functionality can be hit or miss, often returning irrelevant results when I’m looking for something specific.
It could be very confusing in the beginning on how to organize and structure all the information since Confluence is pretty much a blank slate.
It could be very confusing in the beginning on how to organize and structure all the information since Confluence is pretty much a blank slate.
What problems is the product solving and how is that benefiting you?
Confluence really helps solve the problem of having information scattered all over the place. Before, it was so hard to find what I needed, especially if certain details were only shared among a few people; it felt like a game of telephone trying to track them down. Now, with Confluence, everything is centralized and easily searchable, which makes a huge difference. It’s great for writing job aids and documentation, and I can quickly find what I'm looking for. Plus, all our project documentation used to be in different spots, but now it’s all in one place. I love that I can also keep track of different versions of content without having to create new files every time something gets updated. It’s just so much easier!
Excellent Collaboration and Jira Integration, But Search Needs Improvement
What do you like best about the product?
Confluence stands out as a powerful "single source of truth" that brings all team knowledge together in one place. Its most valuable features include real-time collaborative editing and commenting, which help keep teams in sync. Most importantly, its smooth and native integration with Jira is frequently mentioned as a major benefit, since it connects documentation and planning directly to the development workflow.
What do you dislike about the product?
The main drawbacks of Confluence are its inefficient search functionality and ongoing content management challenges. Many users describe the search feature as "clunky" and "terrible," which makes locating information frustrating and undermines its effectiveness as a knowledge base. This problem is closely tied to another major issue: without regular "wiki gardening,"
What problems is the product solving and how is that benefiting you?
Confluence addresses the issue of information silos and fragmented knowledge by serving as a centralized "single source of truth." This approach ensures that essential information—such as project plans, technical documentation, and meeting notes—does not get lost in emails, chat messages, or personal drives. As a result, all team knowledge becomes organized, easily searchable, and accessible to everyone, which helps save time, minimize redundant work, and enhance team alignment. Additionally, Confluence integrates directly with Jira, allowing you to connect your documentation with your ongoing project tasks.
Keeps Us Organized, But Guest Access Is Limited
What do you like best about the product?
This tool makes it much easier to locate documents and share articles with our operations team. It allows us to keep everything in one place, which really helps keep the team organized. Easy to create articles.
What do you dislike about the product?
It would be great if guest users could access multiple Projects. Currently, a guest can only have free access to one Project at a time; accessing more than one requires a license.
What problems is the product solving and how is that benefiting you?
When working on projects, we have the ability to create articles and snapshots that can be shared throughout the IT organization. We also utilize it as our knowledge base, which helps us streamline processes and maintain consistency. This makes it much easier to repeat tasks and keep everything running smoothly and free of bugs.
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