Confluence

What do you like best about the product?

The seamless integration with Jira is unmatched. Being able to embed live Jira issues, roadmaps, and sprint charts directly into a Confluence page bridges the gap between high-level project planning and day-to-day execution. It eliminates context-switching for the development team and allows stakeholders to see real-time project progress without needing to dig through technical ticket backlogs

What do you dislike about the product?

The text editor can be incredibly frustrating. If you’re working on a massive page with a lot of screenshots or complex layouts, it starts laagging hard. Also, God forbid you try to nest tables inside tables the formatting completely breaks and it's a nightmare to fix. The markdown support is pretty finicky. If I try to paste code or documentation straight over from my IDE, the shortcuts don't always translate right, which just adds annoying extra steps to my day.

What problems is the product solving and how is that benefiting you?

It solves the problem of tribal knowledge. In engineering, it's easy for critical system info to live entirely in one person's head until they leave the company. Confluence gives us an easy, structured way to document our architecture, APIs, and deployment steps. The benefit is peace of mindif a system goes down at 2 AM, the on-call engineer can actually find the runbook and fix the issue quickly without having to wake anyone up."

What do you like best about the product?

Confluence makes it easy to keep documentation organized and accessible. My team uses it to store processes, meeting notes, and project information, so it's much easier to find what we need without digging through emails or chat messages.

What do you dislike about the product?

As documentation grows, pages can become cluttered and difficult to navigate. Search usually works well, but there are times when finding older or duplicated content takes more effort than expected.

What problems is the product solving and how is that benefiting you?

Confluence helps centralize team knowledge and documentation in one place. It reduces repeated questions, improves collaboration across teams, and makes onboarding easier since important information is already documented and easy to share.

What do you like best about the product?

I use Confluence to maintain project documentation, training notes, and knowledge-sharing content. What I like most is how easy it is to create, organize, and collaborate on documents with team members. The page structure and search functionality make it simple to find information when needed.

What do you dislike about the product?

For new users, organizing spaces and pages can take some time to understand. Large workspaces can also feel slightly cluttered if documentation is not maintained properly.

What problems is the product solving and how is that benefiting you?

Confluence helps keep project knowledge, training materials, and documentation in a centralized location instead of scattered across different files and platforms. This benefits me by making information easier to access, improving collaboration, and reducing the time spent searching for documents.

What do you like best about the product?

What I like most about Confluence is that it centralizes all of our project documentation and technical specs in one place, so everything is easy to find and reference. It also integrates seamlessly with Jira, which makes it straightforward to link requirements directly to tickets and follow development progress. On top of that, the real-time collaborative editing is a big plus—it’s much easier for the team to brainstorm together and keep documentation current without running into version-control headaches.

What do you dislike about the product?

The search functionality can be incredibly frustrating. Even when you search for the exact title of a page, the algorithm often ranks older, archived documents or unrelated team spaces higher than what you actually need, forcing you to rely heavily on direct links.
Additionally, the page editor can feel a bit sluggish and clunky when working with massive, media-heavy documents or complex nested tables. The markdown support is also a bit finicky; it doesn't always translate perfectly from standard IDE markdown shortcuts, which adds minor friction when developers try to quickly copy and paste documentation from their code repositories.

What problems is the product solving and how is that benefiting you?

Seamless Jira Traceability: Because it integrates natively with Jira, I can link engineering documentation directly to epic and task tickets. That lets me jump straight from a coding assignment to the original product requirement document (PRD) or an architectural overview page with a single click, which saves a massive amount of context-switching time.

Streamlined Onboarding: Keeping technical runbooks, environment setup instructions, and deployment steps neatly organized in nested page hierarchies helps new developers get their local environments up and running on their own. It also reduces the burden on senior engineers who would otherwise need to walk them through everything.

Effortless Collaboration: The live, real-time co-authoring tools make it easy for our team to draft technical specs together, map out release notes, and track meeting action items at the same time during sprint planning. As a result, everyone stays aligned on what needs to happen next.

What do you like best about the product?

I use Confluence as a centralized knowledge base for documentation, project information, and team collaboration. It helps maintain requirements, test plans, release notes, and technical documentation all in one place, making information easy to find and share across teams. For QA engineering teams, Confluence allows us to maintain documentation that evolves with product versions, including test cases, automation frameworks, onboarding guides, and known issues. The integration with Jira is particularly useful as it connects documentation directly with development and testing activities, creating a single place for information. I value the page hierarchy and structured documentation capability the most. It organizes content into spaces, with parent and child pages, which makes navigation easy and prevents information from being lost or scattered. I frequently use the integration with Jira to link Jira tickets, epics, and reports directly into documentation, keeping context in one place. I also utilize their templates for standardizing meeting rules, release documentation, test plans, and project requirements. This combination of structured documentation and Jira integration makes Confluence extremely valuable. Additionally, Confluence helps us track changes and restore previous versions if needed, which is great if something is edited by mistake.

What do you dislike about the product?

The search functionality in Confluence is generally not good at finding very specific information, which sometimes requires more time and multiple searches. Additionally, large spaces with a lot of pages, like when we have a very big documentation or whole project documentation, take a long time to load.

What problems is the product solving and how is that benefiting you?

Confluence is my go-to for centralizing knowledge and ensuring consistent documentation across teams. It reduces time spent searching for information, integrates seamlessly with Jira, and helps maintain evolving documentation, making onboarding easier and cutting dependency on scattered documents.

What do you like best about the product?

It allows building an internal database of articles, instructions, knowledgebase, etc.

What do you dislike about the product?

Navigating between spaces is unintuitive. Search could also be more intelligent.

What problems is the product solving and how is that benefiting you?

Sharing internal information across the company, with possibilities of setting granular access rights.

What do you like best about the product?

Confluence has been best tool for documentation purpose , smart accessibility features. Structuring format.

What do you dislike about the product?

It has almost zero downtime . And always a lower env instance available to view required documents hosted

What problems is the product solving and how is that benefiting you?

How it can control the accessibility, sharing of documents among peers. Look and feel of application

What do you like best about the product?

I like that Confluence is so integrated with many things I use. The variety of plugins and add-ons on Confluence unlocks so many creative options for our teams. I also appreciate that it's so fluid, allowing teams to be liberal about their spaces without being confined like other content management systems. The plugins and integrations help me integrate data and visualizations and make Confluence really valuable for collaboration, which is key when working with many. The initial setup of Confluence was very easy, super simple, and friendly.

What do you dislike about the product?

I believe Atlassian could work more on integrating AI and automation in Confluence. Also, handling larger pages on Confluence could be streamlined much better.

What problems is the product solving and how is that benefiting you?

I use Confluence for sharing documentation and guides. It solves issues with organization, administration, and helps with clear team boundaries, security, and audits. The plugins and integrations, inside and outside the Atlassian ecosystem, make collaboration smoother and Confluence more valuable.

What do you like best about the product?

I love Confluence as a product, but its architecture and how it works are the best things. The way we can search across the organization at times and at others search within a specific space makes it a go-to place to debug anything at our firm. It stores over a decade of technical documentation, making it a big asset to agentic coding since we can use Confluence MCP server to provide more detailed and firm-specific context to our models. I also like that no setup was required and it worked out of the box for me. the UI is awesome & how the integrates with the whole SDLC ecosystem is the main thing that makes it worth it

What do you dislike about the product?

I feel like the search is mostly lexical right now. If there were some semantic-search upgrades, that would be really awesome—especially if it also included an inbuilt chatbot. I also think they should offer a native MCP server rather than relying on firms to create their own, and that the search experience should move toward semantic, vector-based searching.

At times it becomes really hard to navigate through a clutter of documents. If there were a solution that could streamline that experience and make it easier to find what I need, it would be awesome.

What problems is the product solving and how is that benefiting you?

I use Confluence to centralize documentation for our team. It acts as a comprehensive wiki, storing technical decisions and history, which helps in documenting both software-related and unrelated information, like weekly support schedules. it improves communication & hence team's performance in general, for some issues you dont need to reach out to senior members you can use confluence & deal with it yourslef

What do you like best about the product?

What I like best about Confluence is how easy it makes collaboration and documentation across teams. Everything stays in one place, whether it is meeting notes, project updates, SOPs, or technical documentation, so it becomes much easier to find information without digging through emails or chats.

I also like how flexible and organized it is. Creating pages, using templates, linking related content, and integrating with Jira helps teams stay aligned and work more efficiently.

The real time collaboration and version history are also really useful because updates and reviews become much smoother while still keeping track of changes.

What do you dislike about the product?

One thing I dislike about Confluence is that it can become cluttered over time if teams do not maintain a proper structure. Finding the right page or latest document sometimes takes extra effort, especially in large workspaces with a lot of outdated content.

The editor is good for general documentation, but formatting and page organization can occasionally feel limiting compared to more modern tools. Performance can also slow down when pages become too large or contain multiple integrations and macros.

Another challenge is that onboarding new users takes some time because there are many features, permissions, and navigation layers to understand.

What problems is the product solving and how is that benefiting you?

Confluence helps solve the problem of scattered information across teams. Earlier, important details were spread across emails, chats, spreadsheets, and shared drives, which made it difficult to track updates or find the latest information. Confluence brings everything into a single centralized place, making collaboration and knowledge sharing much easier.

It has also helped improve transparency and alignment within projects. Teams can document requirements, meeting notes, decisions, and progress updates in one place, so everyone stays on the same page without constant follow ups.

For me, the biggest benefit is saving time and improving team efficiency. It reduces duplication of work, makes onboarding easier, and gives quick access to historical context whenever needed.