Confluence
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Great tool for documentation!
What do you like best about the product?
I like how you can link your JIRA Epics and Stories to Confluence when creating documentation for software products.
What do you dislike about the product?
It's very difficult at times to work with the spacing. Also, the preview of the page and final version of the page shows 2 different views.
What problems is the product solving and how is that benefiting you?
I use Confluence for documentation on all the products that are being created. If a new person joins my team, I direct him/her to look at the Confluence pages for the specific product he/she will be working on.
Recommendations to others considering the product:
Use this product if you need to make the details or your product visible at a large scale
Great Wiki Style Documentation Tool
What do you like best about the product?
Confluence is a great documentation tool that makes it easy to collaborate and consolidate documentation. The tool has many great add-ons to allow for creating graphs and other visual illustrations. It also has versioning history and a comment section for each page.
What do you dislike about the product?
My only dislike is the search capabilities. The functionality is there, just not robust enough. Since we use Confluence as our main source of documentation, it can get frustrating when the search results are not quite what you want.
What problems is the product solving and how is that benefiting you?
We are consolidating all our documentation into one place for easy use by all teams. Confluence is easy to use by all so there is a minimal learning curve. Additionally, the tool has great revisioning features and allows for comments for social interactions.
Recommendations to others considering the product:
I like Confluence quite a bit. It is easy to use and allows for great collaborations.
Good experience in finding articles
What do you like best about the product?
It is design in better way and different department have different section
What do you dislike about the product?
Sometimes unless you put in specific search word, you are able to find article
What problems is the product solving and how is that benefiting you?
Finding support articles for different issue
Organized knowledge base
What do you like best about the product?
We use confluence to organize all our how-to articles, policies and procedures, and meeting agendas and minutes. All content can be organized however we want and each team can make their own space. I also like that if you watch a space you will get an email when something is updated.
What do you dislike about the product?
Sometimes I want to transfer something from one document on quip over to confluence and the formatting gets altered so sometimes it takes longer than I would like to transfer documents we already have if it’s not a certain format. We also have some team members that use the confluence cloud app and we had to reformat our pages to make them more user friendly on the app
What problems is the product solving and how is that benefiting you?
Organizing the team knowledge base so information is easily accessible or searchable.
Using Confluence Everyday
What do you like best about the product?
I like how it allows people to collaborate and add information on almost anything related to the work.
What do you dislike about the product?
It seems a little disorganized at times and hard to manage.
What problems is the product solving and how is that benefiting you?
Our guidelines for work are completely laid out in confluence. It has impacted quality and productivity by providing an outlet for all things work related.
Confluence, A True Knowledge Database
What do you like best about the product?
Confluence allows you to import documents and such to allow an easy transition from any system. It's also very user friendly and has many plugins to create a unique and useful tool.
What do you dislike about the product?
There is little UI customization, but that allows Confluence to stay structured and to the point, focused.
What problems is the product solving and how is that benefiting you?
We are documenting problems and resolutions!
Recommendations to others considering the product:
Definitely a great utility that you do not have to maintain (thanks to Atlassian support!), only build.
Confluence Review
What do you like best about the product?
Hosting of pages on the confluence with Rich Text Editor and lot many formatting features are great. The great thing about confluence is its a well wide accepted mechanism of sharing knowledge in the form of documents within and outside of organization.
What do you dislike about the product?
Taking Backup of confluence pages are not user friendly or not straight forward. Need operational knowledge to perform this action.
What problems is the product solving and how is that benefiting you?
We are hosting knowledge base, POCs, Guide line documents on confluence.
Great space for organizing tasks
What do you like best about the product?
It's convenient and easy to modify so that only the necessary filters are set, which then later tags the request.
What do you dislike about the product?
It's difficult to search sometimes unless you either filter a lot or you look for a specific unique keyword.
What problems is the product solving and how is that benefiting you?
I submit bug reports for our Engineers through Confluence, and it helps me keep track of the cases that I file, it's a great way of logging for historical purposes, as well as update the Engineer if there are any updates in regards to the case.
Recommendations to others considering the product:
Tagging your cases is super important for searching old cases
Great tool for documenting bugs
What do you like best about the product?
I liked the layout and how simple it was to see updates on bugs. It's also a very simple tool to use. It's also a great tool for people to use to collaborate with bugs on the progress that's being made on them. I also liked how you could do so much with it (meaning not just tracking the progress of bugs).
What do you dislike about the product?
There isn't too much I dislike. The only thing that comes to mind is the cost.
What problems is the product solving and how is that benefiting you?
I was able to see updates on bugs that my customers submitted. The benefit of this is that I was able to reach back out to my customers and provide them with updates without having to reach out to engineering every other day ha
Best way to document and help others
What do you like best about the product?
Its webbased and links can be shared across .Also people can post in comments and questions and can like and dislike the page.
What do you dislike about the product?
Anybody who has access can edit stuff..so admin needs to be strong.
What problems is the product solving and how is that benefiting you?
Meeting notes, personal space for the team to post artifacts .
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