Confluence
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Great document collaboration system
What do you like best about the product?
This DMS software has a lot of features and was a much needed solution for our organization. It's quick and easy to find what I need.
What do you dislike about the product?
The cloud version is not as powerful as the server version. Paid add-ons also need to be improved like Questions for Confluence. They are missing important and common sense features. Third party add-ons need to be better vetted.
What problems is the product solving and how is that benefiting you?
Better organisation for company documentation, transparency across all departments and providing a single source of truth
Team collaboration made easy.
What do you like best about the product?
My team is currently considering Confluence as an internal method of working on projects and collaborating. Since we support a lot of different products and devices for multiple customers, our daily routine consists of following a lot of different procedures and directives. We work in an environment where a lot of instructions, images and videos are being exchanged in order to resolve specific customer problem. While skype for business is helpful when you need to send a short instruction or an image or two, it isn’t that practical for more elaborate cooperation or project.
That’s where Confluence steps in. It provides a space for teams to collaborate, share content, ideas and even write knowledge base articles. It is basically a cloud service, meeting space, social platform and a knowledge base. It combines all of that into one centralized platform which speeds up and makes team collaboration easier and more interesting.
That’s where Confluence steps in. It provides a space for teams to collaborate, share content, ideas and even write knowledge base articles. It is basically a cloud service, meeting space, social platform and a knowledge base. It combines all of that into one centralized platform which speeds up and makes team collaboration easier and more interesting.
What do you dislike about the product?
The pricing plan is somewhat steep when compared to other solutions.
What problems is the product solving and how is that benefiting you?
Customer support services in regards
Recommendations to others considering the product:
In theory, Sharepoint offers almost the same things, but somehow Confluence feels better adn it's more practical for users.
Great tool needs better integration with other services
What do you like best about the product?
ease of use with support of versioning.
Multiple people can use it simultaneously.
Multiple people can use it simultaneously.
What do you dislike about the product?
Not so good integration with MS Office and sharepoint
Mobile integration can be improved.
Mobile integration can be improved.
What problems is the product solving and how is that benefiting you?
Collaboration between team members and documentation.
Easy to use and good collaborative features.
Easy to use and good collaborative features.
Recommendations to others considering the product:
Very good tool for given price.
Good resource for sharing across departments
What do you like best about the product?
The ability to store and access information to be shared across departments and teams. The Confluence software makes collaboration much smoother within my organization.
What do you dislike about the product?
Requires some training from the IT department before becoming proficient at the back-end features.
What problems is the product solving and how is that benefiting you?
Sharing techical information between departments and teams to foster collaboration
Recommendations to others considering the product:
Work with your IT department to learn back end functions.
Effective
What do you like best about the product?
Intuitive UI, ease of use, flexible configurations, flexible user profiles
What do you dislike about the product?
The complexity of the configuration can be a double-edged sword for internal support inquiries
What problems is the product solving and how is that benefiting you?
Documentation for processes, a centralized source of information to reference
Simple, collaborative way for Technical documentation
What do you like best about the product?
Learning curve is low, people can generally dive in and start using it. Additionally, the search is usually quite good, and being able to see what others are working on is useful to find knowledge.
What do you dislike about the product?
Permissions and sharing can get quite complex if over engineered. Best to drive towards transparency & sharing.
What problems is the product solving and how is that benefiting you?
We use it for knowledge capture & management. By being able to quickly deliver documentation on automation projects we have been able to see increased reuse and faster support issue resolution.
Recommendations to others considering the product:
Simplify permissions structures
Confluence as a "Wiki"
What do you like best about the product?
We've been utilizing Confluence as a "Wiki" for our fulfillment team. I like that we're able to give editing credentials to select people, but put most as view-only, and I like that multiple people can be editing at once. We used Google Docs previously, and it frequently froze when that many users were in it. I love how easy it is to modify text, put title case, and add hyperlinks to different sections.
What do you dislike about the product?
For whatever reason, we are frequently getting locked out. I'm meticulous about passwords, but it seems to be fickle. I also don't like that pictures don't copy and paste with text, so it was extremely time-consuming to transfer over processes from Google Docs.
What problems is the product solving and how is that benefiting you?
We're utilizing it as a Wiki for all of our fulfillment processes across multiple organizations. Previously, we were all over Google Docs, printed processes, etc., so I love the accountability and autonomy it gives our teams to have one central, well-designed resource.
Recommendations to others considering the product:
Make sure you admin is readily accessible, as we tend to get logged out frequently and the admin has to frequently reset passwords which my time dislikes.
Great for archiving UX Research projects
What do you like best about the product?
I am a UX Researcher and my team heavily utilizes Confluence for storing our UX Research for later use by future team members and the company at large. We are frequently told by people in other teams that our team has some of the best documentation in the company. Confluence helps us organize our research relatively efficiently in an organized way.
What do you dislike about the product?
It can be challenging to learn how to use Confluence for your own purposes, and can require quite a bit of Googling to get right. It doesn't do everything that we would like it to, and does feel a little bit outdated.
What problems is the product solving and how is that benefiting you?
As mentioned above, it's a great archival tool that the whole company can access. It allows our work to live on beyond just ourselves and the time that we finalized the work.
Great collaboration Tool and document repo
What do you like best about the product?
Able to organize documents hierachically, and be able to control permissions for access
What do you dislike about the product?
Editing tools could be a little better to allow for proper alignment of text
What problems is the product solving and how is that benefiting you?
Knowledge sharing and document repository. It has become very easy and convenient to store project related documents during its inception, and then use it as document/knowledge repository after go-live
Easy to use and great for teamwork
What do you like best about the product?
The simplicity to make your pages any way you like makes this software an easy way to manage project information.
What do you dislike about the product?
If you have never worked on a project page before, the blank page at the beginning can be overwhelming, but as soon as you start working with it you can start creating.
What problems is the product solving and how is that benefiting you?
Team management across international locations.
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