Confluence
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Confluence: Seamless Jira Integration for an Easy, Centralized Knowledge Base
What do you like best about the product?
I really enjoy using Confluence because it integrates closely with Jira and Jira Service Manager, which we also use. Even before we integrated everything, it was still simple and easy to work with. We use it as our knowledge base, and we share articles from it daily with the people who rely on us for support. Customer support has been amazing, and since this is a cloud solution, implementation was relatively straightforward.
What do you dislike about the product?
I have found myself disliking the price tag associated with Confluence when we are in much larger organizations, but this tool is so invaluable for simplifying onboarding and storing documentation in a centralized and easy to access and search place that it's heavily justified.
What problems is the product solving and how is that benefiting you?
Confluence provides our organization a centralized place to keep our internal documentation, simplify onboarding, provide HOWTO and troubleshooting articles or guides for team members and helping to keep domain knowledge centralized and easy to search across our entire organization. It helps eliminate silos and promote transparency between our teams. It does not do that on its own, but it does help break down walls that act as barriers preventing team members in our organization from finding out how to use our products or why things were done a certain way.
Great Knowledge & Documentation Tool for the Company
What do you like best about the product?
Because is a great source tool for the company, it helps as a great documentation tool for every need we have for knowledge
What do you dislike about the product?
Can be somehow difficult to find a specific subject in his search form
What problems is the product solving and how is that benefiting you?
Solves the looking for answers in a specific subject in the company and we have it available all the time
Confluence: A Single Source of Truth for Organized, Collaborative Team Knowledge
What do you like best about the product?
Confluence is great for keeping team knowledge and documentation organized in one place. What i like best is how easy it is to create, edit and share pages, whether it is for meeting notes, project documentation , or internal guides. It works really well for collaboration, multiple people can contribute comment, and update content without things getting lost in chats or emails. The structure with spaces and pages makes information easy to find later, which saves time and keeps everyone aligned. Overall, It turns scattered information into a single, reliable source of truth for the team.
What do you dislike about the product?
Confluence can sometimes feel cluttered when there is a lot of content. If pages are not well organized or maintained, finding the right information can take longer than expected. Another thing is that formatting and customization can feel a bit limited or unintuitive at times, especially when you want more control over layouts. It is great for documentation overall, but it does require good structure and regular cleanup to stay easy to use.
What problems is the product solving and how is that benefiting you?
Confluence solves the problem of scattered information across emails, chats and multiple documents. Instead of important knowledge living in different places, it gives teams a single space to create, store and share documentations. For me, this is really helpful because everything from project details and meeting notes to internal processes is easy to find and reference later. It reduces back and forth questions, keeps everyone aligned and makes collaboration smoother, especially when working with larger or remote teams. Overall, it saves time and helps the team to stay on same page.
Great for Teamwork: Multi-User Collaboration with Organized Spaces
What do you like best about the product?
Multiple users can connect, We have option to make spaces that helps to communicate at a time when it needs to. It is good for teamwork.
What do you dislike about the product?
It is complex, good for big projects but for simple tasks it is not a good option and also large projects feel sluggish.
What problems is the product solving and how is that benefiting you?
Page history helps to understand why the decisions were made, It saves time and has good quality, Pages evolve with time but information stays same. Less repeated questions and single place for multiple works.
Simple and Reliable Tool for Team Documentation
What do you like best about the product?
Confluence is great for keeping documentation and team knowledge in one place. It’s easy to create, update, and share pages, and it works really well with Jira. Having everything organized and searchable saves a lot of time during daily work.
What do you dislike about the product?
Sometimes pages can feel cluttered, especially when there are many nested spaces. Formatting can be a bit limiting, and performance slows down when pages get very large or have too many elements.
What problems is the product solving and how is that benefiting you?
Confluence helps centralize documentation and team knowledge so information isn’t scattered across chats or emails. It improves collaboration, makes onboarding easier, and ensures everyone has access to the latest and most accurate information.
All Our Company Knowledge in One Place
What do you like best about the product?
It contains all company knowledge and information in one place
What do you dislike about the product?
It could do with a redesign to make the interface more interesting and sleek.
What problems is the product solving and how is that benefiting you?
When there is information about a product or process that I don't know, I can search it in Confluence and get the answers without having to ask a colleague.
Extremely User-Friendly Interface, but Integration Feels Limited
What do you like best about the product?
Confluence's interface is extremely user friendly.
What do you dislike about the product?
I feel like Confluence is not readily integratable with other document management tools.
What problems is the product solving and how is that benefiting you?
Confluence allows us to centrally document all of our processes.
Robust Centralized Knowledge Base with Room for Improvement
What do you like best about the product?
What we like the most about Confluence is how easy it is to organize, maintain, and update documentation at scale. Page versioning, access controls, and structured spaces make it simple to keep information accurate and audit-ready. The integrations with Jira, Vanta, and Monday.com are especially valuable, since they let us tie documentation directly to tickets, tasks, and compliance controls instead of managing everything in silos. These features, like page versioning and history, make changes easy to track and audit, while access controls help protect sensitive documentation. Integrations with Jira and Vanta let us link documentation directly to tickets and compliance controls, reducing manual work and making audits easier to manage.
What do you dislike about the product?
While Confluence is powerful, performance can lag as spaces grow larger, especially with heavy nested pages or large tables. The editor can also feel inconsistent at times, particularly when switching between legacy and new editor behaviors. Search is generally useful but could be more precise for large knowledge bases, and managing permissions at scale can become complex without careful governance.
What problems is the product solving and how is that benefiting you?
Confluence solved scattered documentation issues by providing a central knowledge base. It organizes and maintains compliance documentation with versioning and access controls, making audits smoother. Integrations with Jira and Vanta link documentation directly to tasks, reducing manual work.
A Complete Replacement for Google Docs
What do you like best about the product?
it is complete replacement for google docs.
What do you dislike about the product?
Lack of editing features. Should have more editing features.
What problems is the product solving and how is that benefiting you?
I am using Confluence for our regular Tech Review Meeting (TRM) and RCA docs. It is easy to use and I find it better than any other Documentation management platforms.
Excellent Cross‑Team Collaboration with Structured Spaces and Jira Embeds
What do you like best about the product?
It’s great for cross‑team collaboration and visibility. I can easily see what my team is creating, updating, and referencing. The structured Spaces work well for departments and projects: each department can have its own workspace, and permissions can be tailored per space. This also helps keep pages more consistent across the organization and reduces the time spent on formatting. On top of that, you can embed Jira issues, reports, and dashboards directly inside pages.
What do you dislike about the product?
Permissions feel “hidden” or fragmented across space settings, global admin, and licensing. Users often assume they’re blocked by permissions, but in our case the real root cause is a licensing mismatch.
What problems is the product solving and how is that benefiting you?
It solves the problem of scattered, inconsistent documentation. Processes, historical notes, and team knowledge are no longer spread across multiple locations, which makes everything easier to find and keep aligned. It also simplifies onboarding for new team members, since they don’t have to search through multiple platforms to get up to speed.
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