Confluence
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Confluence: A Very Helpful, Collaborative Tool That Integrates Smoothly
What do you like best about the product?
Jira is a very helpful and collaborative application that can be integrated with Jira.
What do you dislike about the product?
Confluence is expensive and also has a high cost.
What problems is the product solving and how is that benefiting you?
Confleunce helps streamline workflows and helps improve communication.
Clean, Intuitive UI with Great Team Documentation and Jira Integration
What do you like best about the product?
Clean intuitive UI, very usefule for team documentation, real time collaboration, tracking edits, history and updates. Links to related pages, Integrates perfectly with Jira
What do you dislike about the product?
Search is not always accurate, can suggest pages from faraway unrelated teams if the doumentation space is large, have run into issues with permissions sometimes, pages/UI are sometimes jittery if using tables and widgets
What problems is the product solving and how is that benefiting you?
Centralises team knowledge, reducing scattered docs, single source of truth means less confusion, improves collaboration across teams, documents decisions/processes clearly
Effortless Documentation with Powerful Integration
What do you like best about the product?
I love how Confluence helps us maintain organization-wide documentation in a single place with version control and access permissions. I also appreciate using Confluence whiteboards for ideation. The best part of Confluence is its integration with Jira, where we can display Jira tickets and JQLs with their latest status and updates within Confluence, which is really helpful in our sprint meetings. Using Confluence with Jira and Bitbucket through macros is very advantageous, and we also benefit from marketplace apps like Comala and Gliffy. Getting started with Confluence was quite easy, which was a plus.
What do you dislike about the product?
I don't like that Confluence doesn't support HTML natively. Copy-pasting HTML content from other tools or trying to import it doesn't work easily.
What problems is the product solving and how is that benefiting you?
Confluence helps us maintain organization-wide documentation in one place with version control and access permissions. The integration with Jira is helpful in our sprint meetings. We also use Confluence whiteboards for ideation.
Streamlined, Intuitive Documentation with Valuable Jira Integration
What do you like best about the product?
What I like most is how streamlined and intuitive the documentation experience feels compared to other platforms I’ve used. It’s genuinely easy to navigate, with a clear structure that makes locating the right pages quick and low-effort, even when dealing with larger or more complex spaces. The search functionality is reliable, and content tends to be organised in a way that aligns well with how teams actually work, rather than forcing you to dig through cluttered or overly nested sections.
On top of that, the integration with Jira adds a lot of practical value. Being able to link documentation directly to tickets, epics, or workflows helps keep everything connected and reduces context switching. It makes it easier to move between planning, delivery, and documentation without losing track of information, which ultimately improves both team efficiency and traceability.
On top of that, the integration with Jira adds a lot of practical value. Being able to link documentation directly to tickets, epics, or workflows helps keep everything connected and reduces context switching. It makes it easier to move between planning, delivery, and documentation without losing track of information, which ultimately improves both team efficiency and traceability.
What do you dislike about the product?
One downside is that documentation spanning multiple projects can sometimes get lost or become harder to track. When content is split across different project spaces, it isn’t always clear where the source of truth lives, which can lead to duplication or outdated information. Projects can also feel a bit siloed at times, making it harder to maintain visibility and consistency across teams.
What problems is the product solving and how is that benefiting you?
Confluence is solving a lot of the friction that typically comes with creating and maintaining documentation across teams. It provides a central, structured place to capture knowledge, which makes it much easier to create, organise, and update content without things becoming scattered or inconsistent.
For me, the biggest benefit is how much simpler it makes documentation and collaboration. It’s quick to spin up pages, keep them well structured, and iterate on them as work evolves. The integration with Jira is particularly valuable because it allows documentation to stay closely tied to delivery work, whether that’s linking pages to epics, tracking requirements, or providing context for development tasks.
For me, the biggest benefit is how much simpler it makes documentation and collaboration. It’s quick to spin up pages, keep them well structured, and iterate on them as work evolves. The integration with Jira is particularly valuable because it allows documentation to stay closely tied to delivery work, whether that’s linking pages to epics, tracking requirements, or providing context for development tasks.
Tightly Integrated with Jira and a Powerful Ecosystem of Helper Apps
What do you like best about the product?
I like how it is linked tightly with Jira, and Jira Service Desk. Having everything in one place makes it easier to link it all together and saves time hunting through other systems.
The ecosystem of helper apps is also really useful.
The ecosystem of helper apps is also really useful.
What do you dislike about the product?
It is a bit of a closed shop and costs can creep up on you. We have maybe 50% of the company using it regularly (if that) and can't rationalize the expense of buying licenses for the others who might only go in there once or twice a year.
We ended up using a marketplace app to create a knowledge library for the occasional users and a custom AI agent so that we can surface relevant information quickly from our regular chat. Putting the knowledge into existing systems increased usage. Took some thinking outside the box to escape the Atlassian box.
We ended up using a marketplace app to create a knowledge library for the occasional users and a custom AI agent so that we can surface relevant information quickly from our regular chat. Putting the knowledge into existing systems increased usage. Took some thinking outside the box to escape the Atlassian box.
What problems is the product solving and how is that benefiting you?
Gives us centralized knowledge that is easier to use than a Google drive which was our other option. Using the MCP to connect our Atlassian knowledge and history with our Cursor dev environment accelerates development safely and increases context awareness.
Efficient Project Management, Room for Formatting Growth
What do you like best about the product?
I find Confluence very convenient for navigating to specific project documents and even uploading release software. The ability to create multiple spaces for different projects is really helpful. Confluence makes project management easy, and the initial setup was very easy to log in. With Ask Rovo (AI) feature, it is seamless to find solution for any problem inside the confluence.
What do you dislike about the product?
When creating a new page, I find that the options for formatting tables or text could have more features, similar to how we do it in MS Word. Also, when configuring the dashboard for any specific test execution cycle, it's not very user-friendly to configure the report based on test execution by tester/test cycle. Loading dashboard can bit quicker
What problems is the product solving and how is that benefiting you?
I use Confluence for requirement management and project tracking. It's convenient for navigating project documents and uploading release software with ease.
Confluence Keeps Everything Organized and Collaboration Effortless
What do you like best about the product?
What I like best about Confluence is how it brings everything into one place. It’s easy to document work, share knowledge with the team, and keep things organized without digging through multiple tools. I also appreciate the collaborative aspect - being able to comment, edit together, and keep information up to date makes teamwork much smoother.
What do you dislike about the product?
What I dislike about Confluence is that it can feel cluttered and hard to navigate, especially as content grows. Finding the right information isn’t always intuitive, and search doesn’t always return the most relevant results. It can also feel a bit slow and heavy at times, and formatting pages isn’t always as flexible or user-friendly as I’d like.
What problems is the product solving and how is that benefiting you?
Confluence is solving the problem of scattered information and lack of a single source of truth. It helps centralize documentation, project details, and team knowledge in one place, which makes it easier to find what I need without asking around. This saves time, reduces miscommunication, and helps the team stay aligned, especially when working across different teams or projects.
Efficient Knowledge Sharing with Easy Setup
What do you like best about the product?
I like the user interface of Confluence because it's intuitive, making it quite easy to share things. I also appreciate the ease of use when it comes to setting certain permissions for documents. It's valuable for us because we have a large base of customers, so having properly documented processes that we can share across our teams saves us quite a lot of time. The initial setup was really easy, taking just five to ten minutes when we received the credentials. I also appreciate that it's straightforward to use Confluence to document processes and share them for troubleshooting or when creating explanatory documents for the general support and chat support team to take advantage of.
What do you dislike about the product?
What can be improved perhaps mobile integration. Sometimes we're on the go and we would just like to check on certain status or give a quick read of some documents so maybe improve, let's say, the mobile user experience.
What problems is the product solving and how is that benefiting you?
I use Confluence to document troubleshooting steps and unknown processes, which assists the support team. It streamlines knowledge sharing, saving us a lot of time managing our customer base.
Love It Overall
What do you like best about the product?
It is very functional, easy to use and customise; our go to solution for documentation.
What do you dislike about the product?
Relatively frequent changes of layout and other settings; AI options slowing performance down; website can load up for a while; the search tool got massively messed up since it searches through Jira as well, instead of Confluence only.
What problems is the product solving and how is that benefiting you?
It helps to record solutions, processes, data etc.
Effortless Documentation with Confluence
What do you like best about the product?
I use Confluence both for my full-time job and personal projects. I like that I can create a great documentation structure, and the pages are easy to edit. The macro options are plentiful, so I can make my documents more readable and better looking. It's easy to create and edit nice looking, easily understandable documentations which are much quicker to understand. I rate it a 10 because it's also free until 10 users, which is great for personal projects.
What do you dislike about the product?
better looking exports maybe
What problems is the product solving and how is that benefiting you?
I use Confluence to document everything, creating easy-to-edit, well-structured documents quickly. The macro options help make my documentation more readable and visually appealing.
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