Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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I use Zoom primarily for grief support groups.
What do you like best about the product?
Zoom is easy to use for the host and guests.
What do you dislike about the product?
I have not found anything I dislike about using Zoom. It is easy to use both as an administrator and as a user.
What problems is the product solving and how is that benefiting you?
One of my grief support groups includes 35 people from the US, Canada and Israel. Without Zoom we could not meet to support each other.
Lifesaver during the pandemic and beyond
What do you like best about the product?
It feels like the universal group video now. Everyone is on it and everyone knows how to use it. Simple. Intuitive. Very reliable. I also like how the developers keep adding improvements and new functionality.
What do you dislike about the product?
The only thing I dislike is that it is so ubiquitous that I can sped all day on it and start to get a bit burnt out. But, otherwise, I can't imagine the pandemic without it.
What problems is the product solving and how is that benefiting you?
When the pandemic started we had to transition all of our in-person meditation meetings to online. Not only did the majority of our usuals follow up to the new format, but we picked up a bunch of new people from all over the country!
Zoom Review from a Non Profit
What do you like best about the product?
compared to other services, I think that Zoom provides the most consistency with their features. From the audio and visual features to the ability to add 3rd party closed captioning services, it's all very diverse and user friendly.
What do you dislike about the product?
There's not really much to complain about if I'm being honest. The one thing that I don't like is that the closed captioning provided by Zoom is robot generated and not really easy to read. The captions aren't the most accurate.
What problems is the product solving and how is that benefiting you?
As a person with an autoimmune disorder, I tend to have to stay behind and conduct business virtually while folks work in person. Zoom has managed to add more interactive features to make this experience more tolerable and even fun
Working With Customers Who need some video help
What do you like best about the product?
It is easy to use and a very recognizable brand. It can be used on multiple types of devices and platforms so you are not limited to how you can connect.
What do you dislike about the product?
The user interface is not the same across the platforms it is used on. So when trying to explain to the customer how to flip their camera, that function is not on the same spot for everyone.
What problems is the product solving and how is that benefiting you?
There are times that I am troubleshooting with a customer and I need to be able to see what they are seeing. They may call a part by a different name, or just do not know how something is assembled or how it works with other components. Being able to video chat helps with some of those issues and also puts a face to customer service. Which helps with brand loyalty and recognition.
Necessary for Remote Work & Meetings
What do you like best about the product?
I like the easy functionality of the app. It's convenient and very accessible for my team. I also like that we're able to use it on both desktop and mobile devices.
What do you dislike about the product?
The one thing that I have struggled with, and it may be that I'm just unaware of how to do it, is to easily send invitations from the desktop to a mobile device.
What problems is the product solving and how is that benefiting you?
When my team transitioned to remote work, there was a lack of necessary interaction for us to have meetings and to complete certain tasks as a group. Using Zoom allowed us to do that.
Effortless and Intuitive with Robust AI Features
What do you like best about the product?
I like Zoom Workplace for its ease of use. The interface is intuitive and easy to understand. I also appreciate the recent AI features that make Zoom Workplace extremely efficient. These features allow for robust note-taking and meeting summaries, significantly cutting down on post-meeting emails. Additionally, the initial setup was extremely easy; it was just download and run.
What do you dislike about the product?
On occasion, the program crashes, leading me to restart it or even restart a meeting, which is worse. I've had to clone my connection, what's known as a ghost connection, to sometimes ensure meeting continuity.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for mediations and arbitrations in a virtual environment. The AI features help with robust note-taking and meeting summarization, cutting down significantly on post-meeting emails.
Better than the rest
What do you like best about the product?
Able to record to the cloud and app options, and give remote assistance
What do you dislike about the product?
the browser controls when you are viewing in a browser - it takes over
What problems is the product solving and how is that benefiting you?
I teach virtually - I get to have all the videos and audio from my students - and I get to set a portion of my screen to the video
Easy and Totally Functional
What do you like best about the product?
intuivitally easyto use. Very important for non tech people. they do not want to struggle, get training classes or read manuals
They just want to be able to use the product
They just want to be able to use the product
What do you dislike about the product?
a bit of a pain adding users.
need to have some value for having more users than 1 by 1
need to have some value for having more users than 1 by 1
What problems is the product solving and how is that benefiting you?
Collaboration. Existed during pandemic and still has needs now
Using zoom is easy and convenient
What do you like best about the product?
Zoom allows you to share screens, music, and videos with those joining you in your meetings. Zoom also permits you to use third party broadcasting services to share your zoom on other platforms.
What do you dislike about the product?
One downfall about using zoom is that free accounts have a limited time to hold a meeting before being disconnected. I have also had trouble using a backdrop when connecting via my mobile device.
What problems is the product solving and how is that benefiting you?
Zoom allows team members to meet without having to be in the same location or even be in the same state. Zoom also has some features like the whiteboard that assist with collaboration.
Zoom makes life easier
What do you like best about the product?
The most helpful things about Zoom are:
1. It is easily accessible
2. Most people, even "computer illiterate" ones can figure it out
3. It is widely used
4. It offers advanced options like white board
1. It is easily accessible
2. Most people, even "computer illiterate" ones can figure it out
3. It is widely used
4. It offers advanced options like white board
What do you dislike about the product?
1. I wish there was an option to add Zoom meetings to calendars versus only the "copy invitation" function because it creates extra steps.
2. I want to be able to see my notes when presenting a PowerPoint presentation over Zoom, but either I cannot figure out how to do that, or it is not part of the functionality. I do not want the audience to see my notes, only me.
2. I want to be able to see my notes when presenting a PowerPoint presentation over Zoom, but either I cannot figure out how to do that, or it is not part of the functionality. I do not want the audience to see my notes, only me.
What problems is the product solving and how is that benefiting you?
With COVID making travel more difficult, Zoom allows me to conduct meetings virtually. My company uses Teams, so I also use that platform, but having Zoom in addition allows me to easily reach more audiences.
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