Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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Easy enough to use but lack of certain function
What do you like best about the product?
Zoom is easy enough for regular users to use on a daily basis and the integration with Google Workspace is another plus for an organization. The UI is clear and easy to manage.
What do you dislike about the product?
Premium features are not a big jump for enterprise users, and sometimes the image quality is just not that great for a long meeting. For Mac users, the initial setup sometimes can be confusing and chaotic due to various permission setting requirements.
What problems is the product solving and how is that benefiting you?
Zoom seems to improve the video quality over time, but it is not to the level that brings satisfaction to daily users yet. Connection issues have been improved over the last couple of years, so meeting with a large number of users is becoming easier.
Zoom is easy
What do you like best about the product?
As long as your settings are correct, anyone could just join a meeting without having to enter passwords or codes which I appreciate.
What do you dislike about the product?
I see people with their blurry or cool backgrounds and I haven't taken the time to figure out how to do that. If it's not right in my toolbar when I start my call, it's not helpful. I don't want it all the time and wouldn't want to go change my settings constantly to switch it back and forth.
What problems is the product solving and how is that benefiting you?
Keeping me connected when working remotely the majority of the time.
Great Service
What do you like best about the product?
Customer Service hands down. You can tell that it is the top priority of the company and that they will do all that they can to make customers satisfied.
What do you dislike about the product?
Some of the reports that are given to the Pro Accounts are not the best but again you can tell the company is working on it.
What problems is the product solving and how is that benefiting you?
Again Reports - I do get weekly updates that they are being worked on which is nice!
Easy to use
What do you like best about the product?
I like the fact that I can record my Zoom meetings if I need to. Also, I am not limited to how long my meeting can be. The Zoom software is super easy to use and you can link it directly to your google calendar. This way if you set up a meeting it's easy to connect.
What do you dislike about the product?
I am not a fan that I have to pay 15.00 per month to have unlimited Zoom meetings. I used to use the free version but I was limited to only 40 minutes per meeting.
What problems is the product solving and how is that benefiting you?
It makes it easier to meet with Clients and Colleagues during the day when they live in other states or areas. Being able to connect with them anytime anywhere.
Zoom makes meeting virtually easy
What do you like best about the product?
Zoom is really pretty simple and easy to use.
What do you dislike about the product?
While sharing screens, it would be helpful to not have to stop share then start again to switch from a browser window to a document for example. It also would be good if we could allow someone else in the meeting share their screen and have it go back automatically to the original sharer or host.
What problems is the product solving and how is that benefiting you?
I am able to work from home and have staff meetings virtually. I also do training sessions virtually. It is helpful to have others see my screen when going over an agenda or answering questions.
The essential tool for remote workforce
What do you like best about the product?
Zoom stands out from other alternatives because:
- You can view your own video feed while presenting
- It allows you to record the meetings easily--doubles as a video blog creation tool
- You can view your own video feed while presenting
- It allows you to record the meetings easily--doubles as a video blog creation tool
What do you dislike about the product?
The UI could be a bit better. The record button is hidden in the "more" section which makes it inconvenient when making recordings.
What problems is the product solving and how is that benefiting you?
Zoom is the best tool for sharing presentations with the remote workforce. It is also an excellent video content creator with its recording feature.
Easy and Convenient
What do you like best about the product?
Zoom is so easy to use for communication, sharing our screen, and recording. I've never had connection issues. The voice, video, and sharing quality are all great!
What do you dislike about the product?
Honestly, there's nothing I dislike about Zoom. I do wish there were more background options easily added from the app though. Some features like this would be great to add to the app rather than just on the site.
What problems is the product solving and how is that benefiting you?
I'm not sure what Zoom is solving. It is working great for me, and I love the platform. There is no feedback I have to give for this portion over here. Thank you!
Zoom makes connecting virtually easy
What do you like best about the product?
Zoom has a simple user interface that makes it easy to navigate, whether you are the host or the attendee, regardless of your technical skills. Clients do not have to have a subscription, or the software downloaded to access zoom sessions.
What do you dislike about the product?
While Zoom is business-oriented, I do believe it has the potential for so many more uses - especially for digital theater and virtual press junkets. It would be great to integrate more features that make it easier to share backgrounds and eliminate the "boxes" and give the illusion that people are in the same room rather than separated by rectangles.
What problems is the product solving and how is that benefiting you?
I've used Zoom for both business meetings and personal gatherings. It makes it easy to stay connected when your team/family/friends are spread out all over the world and being able to share content and interact beyond just conversation helps build relationships in a way that phone calls don't do.
Great Service to Communicate Long or Short Distances
What do you like best about the product?
I like the simplicity of using zoom as well as the ability to use custom backgrounds and virtual wallpapers. The video quality is great as long as you have a strong internet connection. I use this for business meetings to talk to people hundreds of miles away and to collaborate.
What do you dislike about the product?
I do wish there was an easier way to find good virtual backgrounds and images. I do think the interface could use a facelift or maybe an option to customize the interface.
What problems is the product solving and how is that benefiting you?
It is a great program to communicate with people "face to face" and discuss business strategies. I enjoy being able to seamlessly share a screen to show presentations
A necessary component to new hybrid workplace
What do you like best about the product?
Zoom is definitely my favorite video-based software because it is so easy to share your meeting invitations with others on the fly, with people outside the organization, and also with people joining by phone.
What do you dislike about the product?
The downside of using Zoom is it's limited integration capabilities with microsoft. We use Teams a lot solely because Zoom isn't connected with the platform. It would be much easier if there was an app embedded.
What problems is the product solving and how is that benefiting you?
Zoom has become the "gold standard" of video conferencing and it has allowed our organization to easily meet with multiple other entities all in one place with ease.
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