Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Zoom: An adequate application for business users
What do you like best about the product?
Zoom just works. Kind of like a pencil that is on my desk that is helpful whenever I need to write something down, Zoom is the video app for business that meets my basic requirements, which are that it works when it is supposed to.
What do you dislike about the product?
In a word: security. Zoom has had two very serious security related bugs on Macs (including one where it was installing a web server without authorization). It feels like Zoom (at least with the Mac client) hasn't adopted a 2022 business security posture.
What problems is the product solving and how is that benefiting you?
Zoom provides a way to video call with business contacts. I'm in sales, and getting "face to face" with a customer helps build credibility and ultimately make sales.
Zoom Into your most effective meetings
What do you like best about the product?
The Screen sharing and the reverse screen sharing. Screen sharing is a must in my business allowing me to share my screen with clients. Reverse screen sharing is as well. Oftentimes my clients are not well versed in computer technology. RS allows them to share their screen with me, I can ask for permission to access their screen and complete tasks on their behalf, or demonstrate a product. This was a game-changer for me.
What do you dislike about the product?
So far I have not found any aspect of the software that I don't like. I have issues with my background screen, I contribute that to the age of my computer. For older computers, the use of virtual backgrounds could be improved.
What problems is the product solving and how is that benefiting you?
Working from home, especially during the pandemic. Zoom has provided a means for me to connect with my customers without having to leave my home office. On a personal level several organizations I participate in have continued to grow and function at a level they had prior to the pandemic.
Zoom is Beyond Unresponsive
What do you like best about the product?
Has the fundamental elements I need for web events and meetings for my company.
What do you dislike about the product?
By far the worst customer support and care I've ever experienced from a major brand. I've tried to get answers to my questions numerous times with no luck. Again and again they send emails asking for my feedback, I provide it and they never respond. This is on top of a dozen support tickets I've submitted. I plan to leave Zoom for a competitor by the end of the year.
What problems is the product solving and how is that benefiting you?
My business is entirely based on hosting virtual workshops. Zoom offers the solution I need, but their lack of responsiveness outweighs the value of the product.
What Did We Do Without it?
What do you like best about the product?
Zoom has allowed several organizations, including my business stay connected during the pandemic and keep our projects running. It has also been an efficient solution for conducting virtual focus groups and one-on-one market research interviews. The recording feature is very helpful for reviewing interviews during results reporting.
What do you dislike about the product?
It is nice to meet in person at times and stay connected that way. I am unfamiliar with how to set up Zoom rooms but the feature has been useful when I have been a participant.
What problems is the product solving and how is that benefiting you?
It is an efficient solution to bring together people from all over the country without having to actually travel.
Simple and easy
What do you like best about the product?
Zoom is an easy tool for me to connect with people and everyone knows how to use Zoom
What do you dislike about the product?
Changing the standard setting is not easy to figure out. For example, when in meetings I used to always have to give permission to screen share, it took a while to figure out how to set as a default anyone can share no permission needed. Or changing the lobby room and let people join automatically. You can do it but you should ask during set up what is the user preference.
What problems is the product solving and how is that benefiting you?
Travel. Zoom has saved me time and money and reduce my travel time as I work in multiple time zones
Zoom has been a powerful tool for us
What do you like best about the product?
I like that we can have multiple people in the same room and that we get to stay for as long as needed without interruptions; the ability to share the screen is great too.
What do you dislike about the product?
The fact that two different meetings cannot happen at the same time :(
What problems is the product solving and how is that benefiting you?
We are dealing with construction now and most of us are working from home. Having the ability to still meet as if we were in person is fantastic.
Zoom is a great asset for my business
What do you like best about the product?
Zoom has been very helpful with conducting team meetings and training sessions. I can invite guest trainers to my team meetings and just forward them the meeting information. This is super helpful!
What do you dislike about the product?
I don't know of any downsides. I have not had any problems.
What problems is the product solving and how is that benefiting you?
Zoom provides an avenue for my team and I to meet face to face even though we're in different cities or locations. This is a great benefit, especially during training. I love that I can scheduling recurring meetings and simply post the Zoom information on my team social media pages.
Great usability
What do you like best about the product?
I use zoom all the time for meetings, bo
What do you dislike about the product?
I use Zoom all the time for meetings, both for business as well as personal. It's a great platform and overall stable. It's easy to use. You can change your background or blur your backrgound. You can change your audio settings for recording and playback. I also record videos for my youtube channel and audio files podcast using zoom. Zoom allows you to have a different audio file for each person which is awesome. Zoom functions very well for me, I use it so often now it's amazing that I didn't even know of it before 2020.
What problems is the product solving and how is that benefiting you?
Meeting with clients face to face remotely. Hosting group chats with video. Recording videos and audio files.
Absolutely needed for our remote team!
What do you like best about the product?
It is great being able to have face-to-face conversations with customers and leads. It helps to build a strong relationship with your customers and to make it more personal.
What do you dislike about the product?
There is nothing to dislike at this time.
What problems is the product solving and how is that benefiting you?
Zoom helps to build great relationships with our customers. We are able to help with support issues and see what their issues are which resolves issues faster!
A Delight to Use
What do you like best about the product?
The ease of signing in and the ease to invite individuals to a meeting. The ability to share the invite electronically.
What do you dislike about the product?
Once I find the URL it is easy to sign in, but the URL is not always easy to find. I sometimes have to goodle zoom to get it. Please send it to those who are subscribing to the Zoom service.
What problems is the product solving and how is that benefiting you?
I worked remotely for over two years and as a grant writer, I needed to collaborate with my colleagues on a Pueblo in rural New Mexico. Zoom allowed that communication to happen and to have meetings with funders in Washington DC and other states.
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