Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
All-in-One Platform That Simplifies Work and Communication
What do you like best about the product?
I had been using Zoom mainly for teaching purposes and meetings. I really liked all the tools it offers to make classes interactive, and at that point, Zoom was already more than good enough for me.
However, after I started working for a new company (a contact center), I was honestly surprised by how much more Zoom Workplace offers. Everything is there: taking calls, sending messages and emails, tracking metrics, and managing daily work tasks. It’s very simple to use and feels like having a complete CRM system in one place.
What I like most is that it’s better than many other CRM systems because if you need to start a meeting, you can do it instantly within the same platform — no need to switch tools.
However, after I started working for a new company (a contact center), I was honestly surprised by how much more Zoom Workplace offers. Everything is there: taking calls, sending messages and emails, tracking metrics, and managing daily work tasks. It’s very simple to use and feels like having a complete CRM system in one place.
What I like most is that it’s better than many other CRM systems because if you need to start a meeting, you can do it instantly within the same platform — no need to switch tools.
What do you dislike about the product?
Sometimes accessing meetings could be a bit more straightforward. There are moments when I send an invitation and it doesn’t require a password, but other times it does. The issue is that there are two different ways of sending the meeting link, and one of them doesn’t always include the password information, which can be confusing for participants.
What problems is the product solving and how is that benefiting you?
As a teacher, Zoom helps me continue teaching and generate income while providing a great experience for my students. It allows me to run interactive classes smoothly and stay connected with them no matter where they are.
I also use Zoom Workplace at my job, and it definitely makes my work easier and less stressful by having everything I need in one place for communication and daily tasks.
I also use Zoom Workplace at my job, and it definitely makes my work easier and less stressful by having everything I need in one place for communication and daily tasks.
Access Anywhere and Effortless Note Storage
What do you like best about the product?
sign in anywhere, ability to store meeting notes
What do you dislike about the product?
too sensitive even with headphones on, no other people can be present or background noise will be picked up, and microphone switches on
What problems is the product solving and how is that benefiting you?
Client meetings in the off season
Outstanding Experience with This Software
What do you like best about the product?
I like Zoom Workplace for its reliable video and audio quality, which makes online meetings smooth and effective. Its screen sharing, chat, and recording features support collaboration and productivity. The interface is user-friendly and works well across different devices.
What do you dislike about the product?
Sometimes Zoom consumes high system resources, which can slow down older devices. The free version has time limitations that interrupt longer meetings. Occasional connectivity issues can also affect meeting quality.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the problem of remote communication and collaboration by enabling real-time video meetings, messaging, and file sharing from anywhere. It benefits me by making it easy to attend classes, meetings, and research discussions without geographical barriers. This improves productivity, saves time, and supports effective teamwork in academic and professional work.
AI Companion Makes Meetings Effortless and Collaborative!
What do you like best about the product?
The most impressive aspect of Zoom Workplace is its AI Companion. This tool streamlines meetings by automatically creating summaries, generating action items, and enhancing real-time collaboration with features like chat, whiteboards, and notes.
What do you dislike about the product?
One thing I dislike about Zoom Workplace is the AI Companion's occasional overreach. It jumps in with summaries or suggestions that feel pushy during live discussions and disrupts the natural flow. Setting up advanced features like custom virtual backgrounds or multi-camera views can also be tricky on older hardware, which requires manual adjustments.
What problems is the product solving and how is that benefiting you?
We've seen productivity increase as whiteboards take the place of endless status meetings. Templates also help us brainstorm without starting from the beginning. A lower total cost of ownership means more budget for growth, not IT problems. This directly supports our goals for efficient scaling.
Zoom Review
What do you like best about the product?
I find Zoom Workplace application very useful as it has high-quality video/audio conferencing, seamless screen sharing, breakout rooms for group work, meeting recording, and integrations with other tools.
It helps me create Easy virtual meetings with HD video and audio for clear communication and it also can Recording & Playback options
It helps me create Easy virtual meetings with HD video and audio for clear communication and it also can Recording & Playback options
What do you dislike about the product?
There is nothing to dislike about the Zoom Workplace application.
What problems is the product solving and how is that benefiting you?
It helps me create Easy virtual meetings with HD video and audio for clear communication and it also can Recording & Playback options. It has collaboration to the next level with the help of your AI assistant which can Intelligently process recordings, get meetings summarized, make queries in a meeting, Draft a chat response, get chat threads summarized, draft an email response, generate content in Whiteboard, Support multiple languages, etc.
Whiteboard and Screen Sharing Make Online Learning a Breeze
What do you like best about the product?
As an adult student studying fully online, I really enjoy using the whiteboard feature. My schedule is quite busy, but I appreciate that my kind teacher sends me the whiteboard notes after every ESL lesson. This allows me to review the material at my own pace. I also found the timer app very helpful, especially when I was running study sessions in the virtual space. Later, during my internship, I used Zoom frequently because I love sharing my screen and inviting others to pick up the pen on the Zoom screen so I can demonstrate things to them.
What do you dislike about the product?
I find it frustrating that it's so difficult to locate settings, especially those related to privacy. You have to navigate through a lot of other menus just to find what you need. When I used to tutor elderly people in digital literacy online, even helping them find basic settings was a challenge. They often couldn't remember the steps, so we would set things up for them and hope they could adjust some default settings on their own if needed.
What problems is the product solving and how is that benefiting you?
Zoom Workplace has been instrumental in helping me effectively deliver information and share my screen to present my ideas. It also provided me with valuable archives of the skills I learned during some of the amazing meetings I was able to attend. I believe it solved an entire year’s worth of work-from-home and study-from-home challenges for me.
Effortless Collaboration and Reliable Video Meetings
What do you like best about the product?
What I appreciate most about Zoom Workplace is how easy it is to use, along with its dependable video and collaboration tools. It enables smooth communication through high-quality meetings, chat, and seamless integration for teams.
What do you dislike about the product?
Zoom Workplace sometimes feels restricted in terms of customisation options, and its performance can be impacted if the network connection is unstable. Additionally, certain advanced features are only accessible through more expensive pricing plans.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the problem of fragmented communication by bringing meetings, chat, and collaboration into one platform. This helps our teams communicate more effectively, collaborate in real time, and work more efficiently.
Comprehensive Workspace with Seamless Integration
What do you like best about the product?
I like that Zoom Workplace keeps everything in one place, so I don’t have to jump between different apps for meetings, chats, or collaboration, which saves me a lot of time. The initial setup was pretty easy and straightforward, and most things worked out of the box. The scheduling feature is very helpful for setting up meetings with my friends, and the screen sharing tool is great for deep project discussions. It's reliable, easy to use, and having everything integral really helps with productivity.
What do you dislike about the product?
Sometimes Zoom Workplace can feel a bit overwhelming because there are so many features in one place. It takes some time to explore and understand everything properly. Notifications can also get annoying if there are too many messages or meeting alerts.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to schedule meetings and share screens for deep discussions. It consolidates meetings, chats, and collaboration in one place, saving me time by not switching between apps. However, the abundance of features can be overwhelming initially.
Reliable, User-Friendly Platform with Excellent Voice Quality
What do you like best about the product?
Zoom Workplace is a reliable platform with excellent voice quality. It is user-friendly, and most of our audience prefers it since they have been using it for several years.
What do you dislike about the product?
There are so many options available that it can take a while to find the one you need. Additionally, the price feels a bit high compared to the competition.
What problems is the product solving and how is that benefiting you?
Our goal is to reach a wider audience and help more people understand the Quran. Since most of our audience is not very tech-savvy, they prefer communication tools that are simple and easy to use. Zoom Workplace breaks the tech-barrier by providing an easy to use solution.
Seamless Collaboration and Unmatched Video Quality
What do you like best about the product?
Zoom workplace offers me a seamless, all-in-one collaboration experience that makes transitioning between video calls and team chat incredibly intuitive. I most appreciate the high quality and video stability, which remains consistent even when my connection is less than ideal.
What do you dislike about the product?
I found out that while the platform is powerful, the recent addition of many integrated tools has made the workspace cluttered and less user-friendly. I also notice that the notification system lacks granular controls, making it hard to sync alerts across my desktop.
What problems is the product solving and how is that benefiting you?
It helps me a lot, and it bridges the gap between remote and in-office team members by offering a unified communication hub. This has benefited me by making collaboration and troubleshooting seamless regardless of where my colleagues are located, it is also effective on removing the technical barriers to hybrid teamwork.
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