Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Zoom makes my business possible
What do you like best about the product?
Zoom is easy to use and as a private virtual tutor I love the annotate feature as well as how easy it is to share my screen with my students. I have used Google Meet when zoom was down, and it works okay but is not as intuitive as zoom is.
What do you dislike about the product?
Sometimes zoom doesn't update automatically even when it's set to do so. When that happens, the connection is not as good. Sometimes I have to have my students leave the call to update zoom before reconnecting.
What problems is the product solving and how is that benefiting you?
I needed a way to connect with my virtual tutoring students and share documents with them during our sessions. Zoom makes this easy. The new annotate feature makes zoom even better and I use it multiple times in each session.
The most reliable video conferencing tool I've used
What do you like best about the product?
Highly configurable. There are virtually unlimited configuration choices to get Zoom to work exactly the way you want it. The UI is intuitive and the service is very reliable.
What do you dislike about the product?
It can be hard to remember where all of the configuration options are. There are lots of help docs but it would be great if they could continue to simplify the configurations pages.
What problems is the product solving and how is that benefiting you?
We are using Zoom for standard conference calls, customer demos, internal meetings & town halls. I benefit from the ease of use and the ability to easily add new free & paid users.
Reliable and Fits the Bill
What do you like best about the product?
Zoom is reliable, it is easy to use and most people I need to use it with are familiar with how to use it and the basic functions of it.
What do you dislike about the product?
Sometimes integrating it with other sites and platforms is a bit of a pain and integrating multiple schedules can be challenging.
What problems is the product solving and how is that benefiting you?
Zoom is so helpful in allowing me to have meaningful conversations for my podcast, face to face...It also lets me stay connected with my team more than just via phone.
Good reliability, messy admin controls
What do you like best about the product?
Connectivity for hosts and attendees is reliable, and it's easy for others to connect to. The service is up frequently and we've never experienced downtime. Attendees to meetings generally can share audio and video without issue. Recordings are easy to grab, and I like the option to cloud record or locally record.
What do you dislike about the product?
The admin controls and setting up multiple hosts for meetings are a mess. There are way too many admin options that are simply poorly organized, and it's difficult to find things in the admin menus.
What problems is the product solving and how is that benefiting you?
Zoom is a platform familiar to students, many of whom connect with us for courses or tutoring. Zoom allows students to log in easily, with a basic conferencing system. It's allowed us to satisfy the demands of school admins who want an easy method of holding courses.
This is a super user friendly site !efficient easy video platform
What do you like best about the product?
I like the simplicity of connection-using prior platforms, I had to be IT support for our clients as they were WAY too complex -Zoomnis a click link, and I have gotten our Breed clubs, and charity groups using this--even older senior generation people can easily use Zoom without complex troubleshooting!!!!
What do you dislike about the product?
Nothing -it's fine-just keep it super simple and don't try tweaking stuff-this is a perfect system and Inuse the business Zoom up to 40 hrs a week every single week.
What problems is the product solving and how is that benefiting you?
None that I am aware of. Have had zero problems with Zoom -this is such a better platform than "Hey are you android or IPhone? Let's use XYZ" based o. Their machine
Best UI/UX and Ubiquitous Video Conferncing Software
What do you like best about the product?
Throughout the course of this remote work era, I've had principal experience with a few different video conferencing software including Zoom, Ring Central, Teams, and 8x8. By far, Zoom is the best because of the familiarity that not only my team and external attendees have with Zoom. Zoom is the most intuitive and from my experience, has the best performance for calls.
What do you dislike about the product?
There is not much to dislike about Zoom. Seldom do I or any of my team members have any issues with our Zoom meetings. This cannot be said about my prior experience with other software.
What problems is the product solving and how is that benefiting you?
Zoom allows me and my team members to have virtual meetings with anyone around the world. While this is not unique to Zoom (I could theoretically obtain this through other providers), Zoom is the easiest because of its simplicity as well as its ubiquity amongst our global stakeholders.
Super easy and high-quality video meeting service
What do you like best about the product?
It has the functionality that I need including things like recording, sharing and seeing participants.
What do you dislike about the product?
It can be too technical sometimes. There are often too many things that have to be done in order to get into the meeting and to have a good meeting.
What problems is the product solving and how is that benefiting you?
It solves the ability to have a good meeting with someone who is far away without having to travel or come up with some other kind of creative solution.
Zoom is a great way to connect both internally and externally in my organization.
What do you like best about the product?
My favorite part of Zoom is how easy it is to set up. When setting up meetings with older contacts, the user-friendly nature of Zoom is incredibly useful when walking them through the process.
What do you dislike about the product?
My least favorite part about Zoom is how easily affected by wifi fluctuations it can be. While turning off the camera can help stabilize the connection, it still seems to be internet-intensive.
What problems is the product solving and how is that benefiting you?
Zoom is solving the difficulties in connecting that come with remote work. Whether a monthly board meeting or setting up a meeting with clients, Zoom is universal and an excellent alternative to phone calls.
Easy to use and communicate virtually
What do you like best about the product?
The ease of use, there is a way for any person (technically inclined or not) to access Zoom.
What do you dislike about the product?
People talking over one another, the raised hand feature is nice but there should be more options especially with larger groups, maybe a queue of speakers.
What problems is the product solving and how is that benefiting you?
Meeting with people virtually as most of our company has moved to a hybrid workspace. It has made communication lightyears better.
Makes work and personal life easier
What do you like best about the product?
The interface of Zoom is incredibly easy to use for video chatting and screen sharing. I enjoy being able to easily share my screen so others I am collaborating with can see what I am.
What do you dislike about the product?
I wish the chat feature were a bit more robust. Sometimes it is hard to manage a chat, especially if many different people are all actively trying to talk at the same time.
What problems is the product solving and how is that benefiting you?
Zoom creates an easy, intuitive way for people to meet and work together remotely while still feeling a sense of connection that can be missed when meeting virtually.
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