Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Consistent and Reliable
What do you like best about the product?
I like how user-friendly it is. I find that nearly anyone can be successful when using it. I also like the features it has come out with (e.g., breakout rooms, polls, waiting room).
What do you dislike about the product?
I find it tricky that people need to download an app to their phone or computer to use it. That is a stumbling block for some people. I also have trouble turning the virtual background on my computer.
What problems is the product solving and how is that benefiting you?
The waiting room helps me manage multiple clients on the same call. Some try to join while I am still finishing up with another client and the waiting room keeps them from interuppting me.
Zoom for Business
What do you like best about the product?
I truly enjoy how flexible Zoom is for my business as it allows for customization (custom backgrounds), easy scheduling (integrates well with Google and Calendly), and also is easy to share the link with clients. You can also enable recording, which is very handy for sharing with internal folks who may have not been able to make the meeting time.
What do you dislike about the product?
I dislike that you have to 'make a guest the host' manually and that the guest cannot automatically share their screen. While this is a great way to keep control, I believe it could be better with allowing the option and flexibility to share who is able to host the meeting.
What problems is the product solving and how is that benefiting you?
Zoom solves one major problem for me: ease of use. It is too easy to quickly set up meetings with internal folks and clients alike. Gone are the days of endless settings.
Zoom 2022 Review
What do you like best about the product?
The ability to connect to others remotely, for face-to-face video interactions is incredibly helpful for situations when people are not able to easily connect.
What do you dislike about the product?
The limit on time for meetings with the free account was a challenge to work with. The shortened meeting times compelled our organization to purchase a paid account, but for anyone using the free version, the time limit can be disruptive.
What problems is the product solving and how is that benefiting you?
Connecting with colleagues across the country has added a richness to meetings that we would not have without this capability. A new layer of flexibility has also been added to our team by creating opportunities for our staff and volunteers to still be a part of meetings even if they were unable to be there in person.
An invaluable tool for businesses
What do you like best about the product?
Zoom helps my business connect virtually with anyone at any time. I like the flexibility of the free plan but also the paid pro plan as well. Rarely do I need the paid plan, but it's nice to have the monthly option. They also make it very easy to record sessions on the computer.
What do you dislike about the product?
Understandably the free plan has a time limit when hosting 2+ people.
What problems is the product solving and how is that benefiting you?
The ability to chat, either with video or without, with anyone. They don't need to know your username or anything to connect, you can simply just send them a link.
URPA Using Zoom
What do you like best about the product?
Zoom has been exceptional in keeping our Non-Profit Association connected with our members and our board!
What do you dislike about the product?
We haven't run into anything problematic with using Zoom.
What problems is the product solving and how is that benefiting you?
Especially during the Pandemic Zoom allowed us to stay connected, when we otherwise couldn't. It is also a great way for our committees to meet saving time and travel expense.
Great Experience
What do you like best about the product?
We love using zoom for our business because we can easily stay connected with team members and clients by scheduling meetings in advance or at the spur of the moment.
What do you dislike about the product?
So far, we have not found anything that we don't like about the program. Zoom has helped us be more efficient overall as a team and we plan on using the product in the future.
What problems is the product solving and how is that benefiting you?
We can meet more efficiently as a team without having to drive to a central location as a team. Which means we don't have to spend as much money on gasoline or away from our offices.
A really great experience
What do you like best about the product?
I like how easy it is to use. The desktop and the app on my phone both works great. I rarely have issues. Plus it's something that everyone is familiar with and I don't have to troubleshoot with clients
What do you dislike about the product?
Occasionally things are spotty. Even when my Internet is good. But I feel like that is a small price to pay for such a great service. I wish that the process of sharing recordings was easier. And That deleting old recordings was easier
What problems is the product solving and how is that benefiting you?
Zoom makes it easy to connect with my clients all around the world.
A Must Have Tool For Any Coaching Business
What do you like best about the product?
Zoom is easy to use and can be linked to my google calendar to set up my coaching sessions. it is easy to use, the video and sound quality are great and it is so easy to use.
What do you dislike about the product?
I have used Zoom for over 2 years with my clients and I have not experienced any downsides of using Zoom. My clients love it and I love it as well.
What problems is the product solving and how is that benefiting you?
Zoom is helping me to expand my global reach for my client base. I coach individuals all over the world and it has opened up many opportunities for me. I can coach individuals, invite people to an online webinar as well as do group coaching using this platform!
Zoom Delivers!
What do you like best about the product?
It's an easy-to-navigate platform. It provides consistent quality. The chat functions work easily. Having polls or other surveys in real time are easy. It should be the standard across the industry!
What do you dislike about the product?
I wish there were more robust security. I have colleagues who prefer other platforms because they insist that they are more secure for virtual meetings. Perhaps a banner reminding users of the security of Zoom communications would be helpful.
What problems is the product solving and how is that benefiting you?
Zoom makes for efficient meetings. We stay more on task and seem more prudent with our use of meeting time. Zoom also saves travel time and travel costs, which is a real plus, and allows for greater participation in general.
The ubiquity of Zoom
What do you like best about the product?
Zoom is so commonly used these days, it feels almost like a utility--as commonplace as the telephone. I have used Zoom for teaching workshops, attending therapy sessions, talking with friends and loved ones, having conference calls with artistic colleagues in multiple locations & time-zones, meeting with fellow activists, and more. While there may be other platforms that do essentially the same thing, Zoom is ubiquitous amongst so many members of my community that it makes it hard for me to contemplate switching over to another one.
What do you dislike about the product?
Sometimes, sound can be a challenge with Zoom. For example, if a group of people are singing, the mic will pick up the "loudest voice", rather than activate all of them into a chorus. Not everyone´s devices have the same kinds of mics, so one member of a group call may sound faint, while another sounds "too loud".
What problems is the product solving and how is that benefiting you?
I feel like the Zoom technology has gotten a lot stronger in the past 2.5 years that I have been using it, with the kinds of tools and resources available online seeming increasingly intuitive and easy to navigate. I can´t think of any obstacles that I´ve faced more than very rarely with the platform.
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