Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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Zoom Review
What do you like best about the product?
Zoom is a reliable and quick way to meet with clients and coworkers. I like that you can record a meeting to look back on in the future.
The option to change or blur your background is nice.
The option to change or blur your background is nice.
What do you dislike about the product?
The auto-captioning on Zoom is not always the most accurate. I would love to see a translation option added to the transcription and the app add-ons improved. I don't like that all participants have to have the add-on installed instead of just the meeting host.
What problems is the product solving and how is that benefiting you?
Zoom has allowed our team to meet with clients all over the county. We are able to have a more personal experience than a phone call, without having to travel long distances.
I use Zoom for healthcare professionals and like the fact that it is HIPAA compliant.
What do you like best about the product?
What I like best about Zoom is how easy and seamless it is. I don't have to search for meetings I have scheduled and it connects effortlessly.
What do you dislike about the product?
Nothing really - would like to see them continue to upgrade quality of imaging.
What problems is the product solving and how is that benefiting you?
Zoom solves the problem of clients having to drive to my office and saves me from having to drive to an office. With the saving of travel time, I am more productive.
Zoom is the preferred way to interact compared to teams, slack, and meet
What do you like best about the product?
I run a fully remote company and use several collaboration tools. Zoom is the preferred way to interact with customers, prospects, and team members when compared to MS teams, slack huddle, and G meet. I love the seamless integrations it allows from calendly and slack for example.
What do you dislike about the product?
I wish most of our customers used Zoom. Google forces G Meet. Banks force MS teams. Make the browser experience better for teams that are not allowed to use zoom.
What problems is the product solving and how is that benefiting you?
Collaboration, Prospecting, Sales, Webinars, and Hiring.
I love the platform agnostic attribute of Zoom
What do you like best about the product?
I like that every platform people use has a specially designed app. I've never noticed any features one user has that another cannot access. It's very well thought-out.
What do you dislike about the product?
I dislike that it can be quite confusing for less tech-savvy users to use. The basics are all there, but I wish it was easier for less techy types to use some of the more extended features. Something Zoom cannot control for is bandwidth issues. It's kind of a bummer for most people to be on video and those with less bandwidth having to dial in. Great that the option is there, but bummer it has to be. Not Zoom's fault.
What problems is the product solving and how is that benefiting you?
I still prefer to meet with people in person, but zoom allows us to schedule meetings, regardless of location. It allows me to fit more productivity into a shorter timeframe.
Zoom is great!
What do you like best about the product?
That you can have multiple people on one video call at the same time. It's much easier than a phone call when everyone is trying to talk, which can get very confusing.
What do you dislike about the product?
I wish that there was a calendar integration so we could see what times others have available and schedule accordingly. Like a scheduler based off the available times others have chosen.
What problems is the product solving and how is that benefiting you?
Meetings in person are not always an option, especially for people that do not live in the area, so it makes it simple to meet with others and get things accomplished.
Pandemic Relief
What do you like best about the product?
I have liked the "Face to Face" opportunities that zoom provides
What do you dislike about the product?
The scheduling interface can be a little tricky, especially for repeating meetings. I need to re-send invitations and sometimes it is hard to find that information.
What problems is the product solving and how is that benefiting you?
Zoom has helped relieve pandemic isolation. Zoom has provided expanded and new relationships for organizations. Zoom has provided educational opportunities more easily.
Great experience overall. Need to update remote control access for iOS users
What do you like best about the product?
It is so easy to use that my grandma can use it!
What do you dislike about the product?
I do business over Zoom calls so it's important to have clients control my screen. When they have an iOS system (iphone, Mac, iPad, etc.) they aren't able to and I lose out on business.
What problems is the product solving and how is that benefiting you?
I do like that I can have different breakout rooms to have different people join different meetings.
Zoom has made my business more efficient!
What do you like best about the product?
My business was mainly done in person before, but zoom has made the transition seamless with screen sharing and remote control access for my clients. Also, I can share from another device, ex. iPad to MacBook to draw if I need to.
What do you dislike about the product?
Some features aren't available on all devices. For instance, on an iPad if you share the screen, then your video turns off. Also not all devices can do remote control access.
What problems is the product solving and how is that benefiting you?
Zoom has taken the need to drive and saved me a lot of money in gas. It has also helped me to expand across the country virtually so the need to travel is lessened. Since I don't have to drive, I can run more appointments and have more time to focus on tasks at hand.
Meet Virtually or Via Hybrid with Ease
What do you like best about the product?
I like the ease of scheduling a meeting, editing my plan even at last minute, making a meeting hybrid with in person and virutal attendees, and securing a meeting with various tools.
What do you dislike about the product?
I perceive that we have to choose either password protection or a "waiting room." I wish there were an option to have neither, for a spontaneous meeting with associates who just need to arrive and get the work done.
What problems is the product solving and how is that benefiting you?
Zoom provides a format that allows me to meet with the various teams I am project organizer for, in a timely fashion with many tools that can be utilized during the meeting.
Excellent resource for our business
What do you like best about the product?
The admin portal is great.. Easy to navigate, assign/remove licenses and users. The sales rep that helped me set up the business account was very helpful in helping me do that and purchase additional licenses as needed.
What do you dislike about the product?
The one time that I did use the support feature, I was bounced around and had to drag our rep in to get it resolved. The techs were not reading the ticket and kept telling me the same thing.
What problems is the product solving and how is that benefiting you?
We are an HOA management company and have handfuls of meetings every month. This allows us to easily offer a reliable remote option. We also have a couple remote workers who can zoom into our staff meetings and we can also zoom and screen share with them as needed to train.
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